These guys are rockstars, helped me sort out a complete set of biking gear and helped fit a phone holder and rear bag for me. Extensive selection of bike apparel, equipment, helmets, alarms, cov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more
Company replied
Fast delivery and am please with mask. Would definitely com back. I'm adding a little more detail about why I bought the City mask in response to your reply. I have a lung condition and needed a ma... See more
Company replied
First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more
Company replied
Company details
- Motorcycle Equipment and Accessories Store
- Bike Accessories Store
- Motorcycle Dealer
- Motorcycle Shop
- Protective Clothing Supplier
About MSG Bike Gear
Written by the company
MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.
The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.
In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.
Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.
Contact info
Newsham Hall Farm, TS16 0QS, Stockton-On-Tees, United Kingdom
- 01325333346
- support@msgbikegear.co.uk
- msgbikegear.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy to order and choose size
Super easy to order and choose sizing. Speedy delivery! However used DPD as courier who are notoriously bad around here … and they left the parcel in a puddle of water outside the door! :(
EDIT: thanks for the speedy response to this and for looking into it for me :) Will have a nice chat to postie and offer him biscuits for better delivery places to leave parcels!!
4 December 2025
Reply from MSG Bike Gear
Glad to hear the ordering process was easy and fast! Looking into this for you, we shipped the helmet via Royal Mail, not DPD—so it must have been the postie who left it there. 😬 really sorry to hear they left it in a puddle, that's not the standard we expect from them at all! Apologies for the delivery hiccup, and we hope to welcome you back for a smoother experience next time.
Always a great experience with this…
Always a great experience with this store! Fast and efficient packaging and great products at good prices!
24 November 2025
Reply from MSG Bike Gear
Cheers for the awesome feedback! We try to make sure we're fast, efficient, and great value every time. Thanks for being such a loyal customer—hope you get tons of wear out of those new boots!
Reply from MSG Bike Gear
Thanks so much! We appreciate the feedback on both the quick delivery and service. Ride safe!
Reply from MSG Bike Gear
Cheers! We’ll pass the message along to the staff—they’ll be stoked! Thanks for visiting us and grabbing the helmet and gloves.
They are very professional
They are very professional. Top class customers service. I'm very happy
25 November 2025
Reply from MSG Bike Gear
We really appreciate that! Our team works hard to look after our customers, so it's awesome to hear we hit the mark. Thanks for choosing us for your new gear.
Great service… great value!!!
17 November 2025
Reply from MSG Bike Gear
Really happy to hear we hit the mark on both service and price. Thanks for choosing us!
Everything what was ordered arrived…,
Everything what was ordered arrived with no hassle ,thank you.
18 November 2025
Reply from MSG Bike Gear
We know you want that peace of mind quickly, so we're glad it was a hassle-free experience. Hope the new lock serves you well.
Good quality and fast delivery 👌
19 November 2025
Reply from MSG Bike Gear
We know you want to get out using your new gear ASAP, so we're glad the delivery was fast. Enjoy the new helmet!
Reply from MSG Bike Gear
Sounds like the kind of jacket you'll never want to take off! 😉 Thanks for letting us know it hits the mark on comfort. We appreciate the support!
Reply from MSG Bike Gear
Music to our ears! 🎶 We know waiting for new clothes is the worst, so we're glad we got them to you quickly. Thanks for the high recommendation!
Reply from MSG Bike Gear
Thanks for the kind words! We know buying trousers online can sometimes be tricky (especially with sizing), so we try to make things as stress-free as possible. Really glad we could help get everything sorted for you.
Reply from MSG Bike Gear
Awesome! Speed and staying in touch are key, so we're glad to hear we nailed both. Thanks!
Good product and delivered promptly and…
Good product and delivered promptly and kept updated about the order would recommend this company
17 November 2025
Reply from MSG Bike Gear
Cheers for the great review! Really happy you liked the product and the service. We aim to make the whole process as smooth as possible, so it's great to hear we succeeded. Hope to see you back soon!
Reply from MSG Bike Gear
Always great to hear from a returning customer! Thanks for trusting us again—we really appreciate the loyalty!
New Lid.
From after ordering this helmet ,the company kept me informed each day when and were the order was plus on the day of delivery what time it would arrive and yes it did come that date and time , well done from the start to the end.
15 November 2025
Reply from MSG Bike Gear
Awesome! We're thrilled that you were so well-informed about your New Lid every step of the way—from ordering to getting those accurate delivery updates. Thanks for recognizing the team for doing a great job from start to finish!
Reply from MSG Bike Gear
Awesome! That's what we love to hear—friendly faces and you can generally find what you want. We appreciate your feedback!
Hidden little treasure of a shop.
On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world for us.
The second visit wasn’t so welcoming (different staff) but we still purchased a helmet as we were impressed from the first visit.
Last visit we purchased boots and again another member of staff but he could not have helped us anymore than he day.
2 out of 3 ain’t bad
We will be back soon.
8 November 2025
Reply from MSG Bike Gear
Thanks for calling us a "Hidden little treasure"! We really appreciate the detailed feedback across your three visits.
It's fantastic to hear how helpful the staff was on your first and last visits—especially sharing knowledge and advice without pushing a sale for a first-time bike owner. That's exactly the service standard we aim for!
We sincerely apologize that your second visit wasn't as welcoming. We strive for a consistently friendly experience, and we’re disappointed that one visit didn't meet that mark.
We are truly glad you'll be back soon, ride safe!
Fast and efficient service
Fast and efficient service, good description of item purchased ,good updates of when to expect delivery
3 November 2025
Reply from MSG Bike Gear
Fantastic! Glad to hear the service was fast and efficient, and that the item description and delivery updates were spot on. Thanks for the great feedback!
Reply from MSG Bike Gear
Awesome! Comfort and fit are key when it comes to helmets, so we're thrilled you're happy with yours. Thanks for the review!
Friendly polite informed staff with…
Friendly polite informed staff with positive advice.
Have made quite a few purchases over the years. If some thing fits but is the wrong colour etc. They foward the garment item etc in the desired size colour. And usualy only takes a couple of days.
20 October 2025
Reply from MSG Bike Gear
Awesome! Thanks for being such a loyal customer over the years. We're proud to have staff that are informed and positive, and we're always happy to quickly sort out a different size or color for you. We look forward to seeing you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.