Msdressly Reviews 

82
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give zero stars I would. Ordered a shirt, they accepted my payment, never shipped. Order cannot be found on their site despite being long past the processing time, chat provides AI generate... See more

Rated 3 out of 5 stars

The best item was the White Babydoll blouse; this satin material was of good quality, the zipper in the back was short enough to zip by myself, and the tiered ruffles makes the blouse more delicate... See more

Company replied

Rated 1 out of 5 stars

I have emailed vip email twice (Jan 23rd and again on February 3) about my order, as I am very dissatisfied and disappointed with the fabric. I have tried calling, but call never goes thru. I decline... See more

Rated 4 out of 5 stars

This outfit caught my eye immediately for it's flow design and color. It's perfect for summer weather and the color is great too. I mainly use it for covering my bathing suit but can be worn over exis... See more


Contact info

2.1

Poor

TrustScore 2 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(82)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Negative 10 stars

Negative 10 stars! My items weren't even shipped until they should have arrived. Company refused to cancel the order and refund payment. When it arrived 9 days late it doesn't in any way resemble the images or the description.

9 August 2024
Unprompted review
Rated 4 out of 5 stars

Reviews not right

I really like the top but it is at least 4" to big. Going by reviews to size up because of small neck opening is wrong. I should've gotten the small, going by reviews I went with medium. Now my daughter is taking it in because I have no time to return and get the correct size before my trip.

26 July 2024
Unprompted review
Rated 4 out of 5 stars

Live the flow...

This outfit caught my eye immediately for it's flow design and color. It's perfect for summer weather and the color is great too. I mainly use it for covering my bathing suit but can be worn over existing outfit for any season.

13 July 2024
Unprompted review
Rated 3 out of 5 stars

FIRST ORDER

The best item was the White Babydoll blouse; this satin material was of good quality, the zipper in the back was short enough to zip by myself, and the tiered ruffles makes the blouse more delicate and flattering.⭐️⭐️⭐️⭐️⭐️
The striped shirt is a tight knit polyester that stretches the colors to look like their bleeding, not good at all.⭐️
The denim dress is NOT DENIM material, just a light denim color, poor quality. ⭐️

19 July 2024
Unprompted review
Msdressly logo

Reply from Msdressly

Hey Marva, Thank you so much for taking the time to leave a review! We're so glad to hear that you loved the White Babydoll blouse. We put a lot of thought into the design and material, so it’s wonderful to know it was a hit!

Regarding the striped shirt and denim dress, we’re sorry to hear they didn’t meet your expectations. We're always working to improve our products, so your feedback is incredibly valuable. If you'd like, you can reach out to us at support@msdressly.com, and we'd be happy to make it right or help with any other concerns.

We truly appreciate your support and understanding. Thank you for helping us make "MsDressly" better for everyone.

Warm regards,

Amanda

Rated 1 out of 5 stars

Not true to size at all!

My arm couldn't even fit in the sleeves. The dress was not true to size or even close. You were sending emails and I was still waiting on the dress. I had ordered another dress prior to this one and you canceled it. Disappointment on top of Disappointment twice.

3 July 2024
Unprompted review
Msdressly logo

Reply from Msdressly

Hey K,

Amanda here.

Oh no! We're really sorry to hear about your experience with the sizing and the issues with your orders. We understand how frustrating that must have been, and it’s the last thing we want for our customers.

We know the importance of getting the right fit, so we're always looking to improve our sizing accuracy. Your feedback will help us in making the necessary adjustments to our sizing charts. As for the delays and the cancellation, we’re genuinely sorry for the inconvenience it caused.

Please reach out to us at service@mail.msdressly.com or give us a call 8602458856. We want to make this right and ensure you have a better experience with us in the future.

Thanks for your patience and understanding.

Rated 1 out of 5 stars

I need to return this and your system…

I need to return this and your system wont accept my request snd nobody will help me! I’m furious. I’ve tried 3 times to communicate the issues and you send me the same response and link that won’t work!!

Your company is a fraud!!!!!! I will be telling everyone to avoid you!!

1 August 2024
Unprompted review
Msdressly logo

Reply from Msdressly

Hey Valerie,

We're really sorry to hear about your experience. It sounds like you've had a frustrating time, and that’s definitely not what we want for our customers. Please know that we’re here to help and make things right.

Could you please email us directly at service@mail.msdressly.com or give us a call 8602458856 with your order details? We'll make sure someone from our team gets back to you ASAP to resolve this issue. We genuinely value your feedback and want to make sure we improve our processes.

Thanks for giving us the opportunity to fix this, and we appreciate your patience.

Amanda

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look