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Mrs. AliceReviews 

2,075
•
TrustScore 4.5 out of 5

4.6

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their uniqueness and how well they are designed and executed. Many people appreciate the fast delivery and the exceptional care taken with packaging, describing it as beautifully wrapped and a delight to unwrap. The customer service is frequently mentioned as great, with quick and helpful responses that make customers feel valued. However, some people mentioned issues with delivery delays, particularly around holiday periods, and some felt that customer service was unresponsive or made conflicting promises regarding shipping. A few other people also felt that the product quality was not as expected, with items appearing cheap or arriving damaged.

What people talk about most

Product

Clients share positive opinions on product, with many expressing delight over the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the products as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting swift delivery and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering from a gorgeous... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more

Rated 5 out of 5 stars

I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more

Rated 5 out of 5 stars

Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more

Rated 5 out of 5 stars

First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more

Company details

  1. Home Goods Store
  2. Countertop Store
  3. Decoration and Interior Design Store
  4. Gift Shop
  5. Glassware Store
  6. Home Improvement Store

About Mrs. Alice

Written by the company


Mrs. Alice Tablescapes

Rattan Furniture

Alice's Favourite's

Launched in November 2019, Mrs. Alice is the world’s first Tablescape brand founded by entrepreneur Alice Naylor-Leyland.

Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.

With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.

New collections of Limited Edition 'Curated Tablescapes' will be launched each season.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,075)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bear

Well packaged well made looks beautiful something that will last a long time
Highly recommend thank you …

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Good quality, nice designs and wash well

I have made three purchases of tablecloths from Mrs Alice. They are very good quality and lovely designs and used pretty much all the time. Would be five stars except for a little issue about the discount for signing up to the mailing list, which wasn’t applied automatically and therefore has to be applied to a future purchase

9 December 2025
Unprompted review
Rated 5 out of 5 stars

High end placemats

Very good quality placemats, definitely high end! Fast shipment, very well packaged. Happy with the purchase

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas came early!

Receiving my parcel from Mrs Alice was an absolute delight! I bought one of the christmas table sets and everything was so beautifully wrapped it was fun to open. The items themselves were high quality. The set was also good value as buying the items individually would have cost a lot more. I'm really excited to set my christmas table and the set will last for years to come. I think I now have a new hobby and will definitely be a return customer.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous packaging

Easy ordering, prompt delivery and AMAZING packaging keeping items ordered in perfect condition. Bought last Christmas and this Christmas and would definitely use again. Thanks for fab service

30 November 2025
Unprompted review
Rated 5 out of 5 stars

A go to site for me for stylish and…

A go to site for me for stylish and exclusive ‘tablescaping’ I cannot find anywhere else.
My table is always beautiful and unusual and such a pleasure to put together because Alice has done all the hardwork in selecting such beautiful things.

3 December 2025
Unprompted review

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