Mrosier Reviews 

77
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the items they received looked entirely different from the online pictures regarding fabric quality and color. Consumers also struggled with extremely poor manufacturing, delayed or missing orders, and a frustrating return process that made obtaining cash refunds nearly impossible. Some reviewers were happy with their purchases, noting that the dresses fit well and looked truly beautiful during special events. Shoppers appreciated the wonderful fabric quality and received many glowing compliments on how the stylish clothing looked in person. These buyers felt satisfied and mentioned they would gladly order again in the future.

What people talk about most

Product

Consumers find product experiences to be highly mixed and divided. On one hand, many reviewers express deep... See more

Quality

Users consistently describe widespread disappointment and frustration regarding product quality. Consumers... See more

Return policy

Reviewers highlight negative aspects of return policy, describing the overall procedure as an exhausting and... See more

Order

Clients share negative opinions on order, expressing deep dissatisfaction and regret over undelivered... See more

Refund

Customers consistently express deep frustration and dissatisfaction with the refund and return process.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Some pieces are beautiful, but some of the lace pieces are not as beautiful as the pictures; they are completely different, especially the fabric and shoulder straps, which are not attractive. Their p... See more

Rated 2 out of 5 stars

For a big brand like Mrosier,the dress was delivered quite rough,the packaging was good but the dress was very rough and not neat enough in the bag! Loved the dress though after proper ironing!

Rated 1 out of 5 stars

I would give this company -100 stars if I could. Absolute catfish. We spent over £1,000 and everything we ordered was a disappointment. The garments are absolutely trash, extremely poor quality an... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

77 reviews

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No recent history of asking for reviews

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2.1

All reviews

(77)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Don’t order.
Purchased three items, two of which were no good. Numerous emails to request a refund, items returned and still waiting on my refund.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever, it is impossible to send the products back. You never get money back, you have to pay double more shipping costs. Never again buying from this shop they are a scam

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Not customer friendly

Quality is really good but the return terms in case the piece doesn’t match your size are ridiculous and not straight forward from the beginning. Shein has better, clearer and easier process, something that does not match the prestige that this brand wants to achieve. In addition there is no shipping method for you to choose and the delivery takes very long.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with Miss…

Very disappointing experience with Miss Rosier.

The dresses I received did not match the quality or appearance I expected from the website, especially considering the price paid. I contacted customer service to request a return within the return period, clearly explaining that I simply wanted to return the items and receive a refund.

Instead of providing straightforward return instructions, they repeatedly questioned my reasons for returning the dresses and tried to push alternative solutions, including keeping the dresses or paying additional shipping and handling fees for an exchange.

What I found particularly frustrating was that even after I clarified that I was requesting a return—not claiming that the items were defective—they continued to make the process unnecessarily complicated.

The overall return experience was frustrating and time-consuming. Based on my experience, I would not recommend Miss Rosier and would personally not purchase from them again.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

My item came in a really cheap…

My item came in a really cheap material. The quality was very poor and the sizing was off. I bought a Large and it was very small meaning the measurements were not correct on the website. I asked to return the item for a full refund and they said they could not provide that but rather, I keep the item and they will give me a percentage out of the money I spent. I was very very very disappointed with this outcome as I paid ALOT for this item plus shipping. I will never buy from them again. Their advertisement on the website is a scam. The item doesn’t even look like the picture on the website. Purely disappointed.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam

Its a scam. The dress is very different than the pictures and the fit is horrible. It looked awful on. Do not buy!

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Horrible protocol of return !

Horrible protocol of return !! The dress I ordered was nothing like on the website and o cannot return it and I also lost the money. Don’t recommended this website because it’s fraud! Same thing happened to my sister and my mom so…

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Hello,

Hello,
I am a bit disappointed with the quality. The flowers are attached with white thread, which is visible.
The tulle is much lighter than shown in the photo.
I am also not impressed by the terms regarding returns.
Shipping from Europe at my own expense costs over 50 euros, yet you do not offer a refund; instead, you offer a voucher for a product from the site—the quality of which I am no longer confident in.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. One item was not as the photos the fabric of the top was different from the skirt and the returning process seems to be impossible. I also ordered a refund and it’s been almost a month and yet I still haven’t received it..

8 July 2026
Unprompted review
Rated 2 out of 5 stars

Some pieces are beautiful but

Some pieces are beautiful, but some of the lace pieces are not as beautiful as the pictures; they are completely different, especially the fabric and shoulder straps, which are not attractive. Their presence is not good at all.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience ever

The worst experience ever!
Please don’t purchase from them as in case you want to return the purchase they would never let you.
You will never get your money back - all they offer is a gift card or a discount but then you need the return fees which in my case from the UK is £72.
Such a scam!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, took 3 weeks to arrive, you then have 7 days to return if you wish! I went over the 7 days as I was unaware it was such a short return date! Left with very expensive dress which doesn’t fit!! Do not recommend using this brand!!

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience of my life!!

Worst experience of my life!!! They dont provide free returns and I spent 50€ on returning a 100€ dress made out of plastic, not even resembling the dress advertised. NEVER again!

19 August 2026
Unprompted review

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