Couldn’t fault the whole process from the very quick booking, to the friendly and welcoming receptionist to the MRI radiographer who was very kind and caring I would have no problem recommending t... See more
Company replied
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See what reviewers are saying
Paid £300 for MRI. Travelled to their Leigh hospital only to be told at Reception that their MRI machine was broken. Asked for refund. No response. Telephoned, emailed and filled out their online... See more
Superb service!! Within 10 minutes of arriving I had been booked in and readied for an open MRI to my right knee. I received a warm welcome and professional care throughout. As I opted for the Silver... See more
Company replied
As I have used this service prior and knew it was excellent i booked an mri for a brain scanI was concerned about my memory, went on Saturday 2nd ,I got there early ,the staff were amazing, they trie... See more
Company replied
Company details
Written by the company
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Contact info
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, United Kingdom
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3.8
Great
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Very professional
Easy to find and park. Staff very friendly. Very professional and explained everything and made me feel comfortable. 👍🏻
1 July 2025
Unprompted review
Booked a scan through the Chartwell…
Booked a scan through the Chartwell private clinic in Southend and received excellent service.
Seen the next day and very friendly staff.
1 July 2025
Unprompted review
100% recommended and very friendly staff
100% recommended and very friendly staff
25 June 2025
Unprompted review
DO NOT USE THIS COMPANY - SUB PAR SCANS
Horrible company - NEVER EVER USE THEM.
I had multiple scans and it seems that their scanners are 0.5T which they do not mention at their websites. The images are really blurry so you cannot really use them to get a really nuanced understanding of a medical problem.
Really difficult to get a refund so a heads up for anyone else who has got an issue with them
13 June 2025
Unprompted review
Reply from MRI Plus
Dear Michalis,
Thank you for sharing your feedback. We are very sorry to read that you are unhappy with your experience.
We would like to clarify that our MRI systems and imaging protocols meet all required regulatory standards and are routinely quality-checked to ensure diagnostic accuracy. Scanner strength alone does not determine image quality, as this also depends on the clinical indication and imaging protocol used. All scans are reviewed and reported by qualified radiologists.
That said, we take any concerns about image clarity very seriously. If you feel your scans were not suitable for your needs, we would very much like the opportunity to review your case in detail and liaise with your referrer if appropriate.
We are also sorry to hear that you experienced difficulty obtaining your refund, as this is not the level of service we aim to provide.
Please contact me directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate both matters thoroughly and respond to you properly.
Kind regards,
MRI Plus
Awful service
Awful service
Receptionist rude uncaring and hardly utters a word.
rest of staff rude.
20min appointment took 90 mins.
No results for 14 days.
Phone to ask for results goes to taped message then cuts off
Never had so much bad service at a very high cost.
Avoid at all costs
14 May 2025
Unprompted review
Reply from MRI Plus
Dear Anthony,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologise that we did not meet your expectations.
We are particularly concerned to hear that you felt our team were rude and unhelpful. This is not the standard of care or professionalism we aim to provide, and your comments will be addressed with the staff involved.
We also apologise for the extended waiting time on the day of your appointment and for the delay in receiving your results. We understand how frustrating this must have been. Additionally, the issue you describe with our phone system is not acceptable, and we are actively reviewing this to ensure patients can reach us without difficulty.
We would welcome the opportunity to look into your case in more detail and address your concerns properly. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate this matter further.
Very poor quality images that can’t be used
Had a scan on my knee which the said showed I had a stress fracture and a grade 3 torn meniscus. I paid to see an Orthopaedic surgeon surgeon who said that the scans were so bad he couldn’t read them and I’d need to get new ones. He gave me a meniscus test that I passed with no pain so he concludes that I don’t have a stress fracture.
There is no point in paying for a scan that such bad quality that it can’t be used!
15 April 2025
Unprompted review
Reply from MRI Plus
Dear Jerry,
Thank you for sharing your feedback. We are very sorry to hear about your concerns regarding your knee scan and the distress this situation has caused you.
We take comments about image quality and diagnostic accuracy extremely seriously. All of our scans are performed using regulated equipment and are reported by qualified consultant radiologists. However, we fully appreciate how concerning it must be to receive differing opinions regarding your diagnosis.
Differences in clinical interpretation can occasionally occur, particularly when correlating imaging findings with physical examination results. That said, if your orthopaedic surgeon felt the images were not of sufficient quality to interpret, we would very much like the opportunity to review your scan and the reporting in detail.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this thoroughly and liaise with the relevant clinicians if appropriate.
Kind regards,
MRI Plus
AWFUL TO DEAL WITH SO AVOID AT ALL COSTS
After threatening to visit Hendon office after they didnt refund me after they messed up an appointment I finally received my money. Shame that Ihad to resort to threat to receive it.
12 April 2025
Unprompted review
Reply from MRI Plus
Dear Vaughan,
Thank you for your feedback. We are very sorry to read about your experience and the frustration this situation has caused you.
We sincerely apologise that there were issues with your appointment and that your refund was not processed promptly. You should never have felt that you needed to escalate matters in order to receive your money back, and we regret that this was your experience.
This is not the level of service we aim to provide, and your comments have been noted so we can review our processes and prevent this happening again.
If there is anything further you would like us to look into, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
.
Kind regards,
MRI Plus
Waste of time and money
Waste of time and money. Had scan.. 19th March told I would receive results within 7 working days now 12 working days.. despite two chase up phone calls still nothing. Very Disappointing. Looks like Money down the drain!
19 March 2025
Unprompted review
Reply from MRI Plus
Dear Steve,
Thank you for your feedback. We are very sorry to hear about the delay in receiving your results and the frustration this has caused you.
Being advised of a timeframe and then not receiving communication within that period is understandably disappointing, particularly after you have chased the matter. This is not the level of service we aim to provide.
We would like to urgently investigate what has happened with your report and ensure it is resolved without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can look into this immediately.
Kind regards,
MRI Plus
Awful service
Still waiting for a scan which was paid for to arrive in two working days. Phone rings for five minutes and then cuts you off.
Do not use.
26 March 2025
Unprompted review
Reply from MRI Plus
Dear Colin,
Thank you for your feedback. We are very sorry to hear that you are still waiting for your scan results and that you have been unable to reach us by phone.
If you were advised that your results would be available within two working days, we completely understand how frustrating it must be to still be waiting. This is not the level of service we aim to provide.
We are also aware that some patients have experienced difficulties with our phone system, and we are actively working to address this.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can urgently investigate the delay and resolve this for you as quickly as possible.
Kind regards,
MRI Plus
MRI-plus chaos
Mri plus contacted me as a result of my consultant send them my report and requesting a neck scan. As a result of there call I forwarded the same report. It clearly states I have a heart monitor implant (ILR). I had to email them and then phone them to get my appointment. When I arrived I had to fill out a form detailing health history. They announce they were unable to carrier out the scan because of the monitor.I explained till I was frankly very irritated that I have had 3 previous scans without issue. The real point here is they waited till I got there to start querying it despite have the information for nearly weeks.The communication at the reception was not good and left with an overall feeling of a disorganised operation. Coupled with ignoring my emails I am very disappointed.
18 February 2025
Unprompted review
Reply from MRI Plus
Dear Paul,
Thank you for taking the time to share your experience. We are very sorry for the frustration and inconvenience this situation has caused you.
We fully appreciate how upsetting it must have been to attend your appointment, after providing your report in advance, only to be informed on arrival that the scan could not go ahead due to your heart monitor. Pre-screening is in place specifically to avoid this type of situation, and we regret that this was not identified and clarified with you beforehand.
Patient safety is always our priority when it comes to implanted devices such as ILRs, but we recognise that this should have been addressed well before your visit. We are also sorry to hear that communication at reception and the lack of response to your emails left you feeling that the service was disorganised. That is not the experience we aim to provide.
We would welcome the opportunity to review your case in detail and understand exactly where our processes failed on this occasion. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can investigate this properly and respond to you personally.
Kind regards,
MRI Plus
Do not use
Do not use
We paid over £600 for a platinum package for 2 scans
They did one scan which was the wrong one
They haven’t given us any clinical feedback
They are not replying to emails
This isn’t over the radiologist can be reported to the accrediting body, and I will unless they deal with our complaint and refund the money
9 January 2025
Unprompted review
Reply from MRI Plus
Dear S Richmond,
Thank you for your feedback. We are very concerned to read your comments and sincerely apologise for the distress and frustration this situation has caused.
If an incorrect scan was performed, this is a serious matter and not the standard of care we aim to provide. We would like to urgently review your booking, referral details and the scans carried out to understand exactly what has happened.
We are also sorry to hear that you feel your emails have not been responded to and that you have not received clinical feedback. Clear communication and timely reporting are extremely important to us, and we regret if this has not been your experience.
We take complaints and regulatory standards very seriously and would welcome the opportunity to resolve this directly and promptly.
Please contact us at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this fully and work towards an appropriate resolution.
Kind regards,
MRI Plus
Very brief report with error
Report is very brief and contains at least one spelling error (‘sheet’ instead of ‘sheath’) which doesn’t inspire confidence. I booked it because it said ‘super specialist report.’ Definitely would not have booked I had seen this as a sample report before booking! Totally not worth the money for the report in my opinion as a further specialist will be needed to review the images. I wrote to the company asking if they could remedy this by providing more detail before submitting this review but they did not even reply.
13 December 2024
Unprompted review
Reply from MRI Plus
Dear Sharon,
Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your report.
We take the quality and accuracy of our reports extremely seriously, and we regret that a spelling error and the level of detail left you feeling that the report did not meet expectations. That is not the standard we aim to deliver, particularly where a “specialist report” has been requested.
While report length can vary depending on the clinical findings and indication, it is essential that reports are clear, accurate and professionally presented. Your comments have been noted and will be reviewed with the reporting team.
We are also concerned to hear that you did not receive a response to your email, as all patient queries should be acknowledged and addressed promptly.
We would welcome the opportunity to review your case and arrange for the report to be reassessed if appropriate. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this further.
Kind regards,
MRI Plus
Only one technician there whole time I…
Only one technician there whole time I had my appt. Because of that checks that should have been carried out were rushed through and earphones not fitted on me as they needed to have been done. They weren’t tightened and so I heard every crash and bang amplified (instead of the ‘music’ they said I would hear.)
Consequently 9 weeks later I am still suffering from health issues relating to that night and only wished I had not had it done. As I am elderly it would have affected me more. This was at mri plus at Leigh-on-sea.
28 October 2024
Unprompted review
Reply from MRI Plus
Dear Gloria,
Thank you for sharing your experience. We are very sorry to read your comments and to hear that you are still experiencing health concerns following your scan.
We are particularly concerned about what you have described regarding the fitting of ear protection and the level of noise you experienced. Patient safety and comfort during MRI scans are extremely important, and appropriate hearing protection should always be properly fitted and checked before the scan begins.
While MRI scanners do produce loud mechanical sounds as part of normal operation, protective equipment is provided specifically to reduce this noise to safe levels. Your comments will be taken seriously and reviewed with the clinical team at Leigh-on-Sea.
We would strongly encourage you to contact us directly so we can investigate this matter fully and review your appointment in detail. Please email prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can follow this up as a priority.
Kind regards,
MRI Plus
Thieves
Thieves, avoid like the plague. Customer service is shocking, use bullying tactics and charge £100 admin fee to cancel an appointment. avoid avoid avoid
12 December 2024
Unprompted review
Reply from MRI Plus
Dear P Taylor,
We are very sorry to read your comments and that you feel this way about your experience.
We strongly refute any suggestion of bullying tactics, as this is not how we operate. However, we do understand that cancellation fees can be frustrating. Our cancellation policy, including any applicable administrative fees, is outlined at the time of booking and is in place to cover reserved clinical time and operational costs when appointments are cancelled outside of the agreed notice period.
That said, we would like the opportunity to review your specific case to ensure the policy was applied correctly and fairly. If you believe there has been an error or exceptional circumstances were not taken into account, please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can investigate further.
Kind regards,
MRI Plus
I booked for an open pelvic Mri scan at…
I booked for an open pelvic Mri scan at the Hendon clinic and paid up front for the gold service when I got there after a 3 hour journey I was told that they cannot do that scan this is despite conformation that they would
After apology’s they said they would refund the money I had paid weeks have passed and this has still not arrived
After a further phone call to them they said that they where busy
The whole thing is not could enough they are quick enough to take your money as of to date I still have not received my promised refund
30 October 2024
Unprompted review
Reply from MRI Plus
Dear John,
Thank you for your feedback. We are very sorry to read about your experience and the frustration this has caused you.
Travelling a long distance for an appointment, particularly after receiving confirmation, only to be told the scan could not be carried out is understandably extremely disappointing. We sincerely apologise for the inconvenience and distress this caused.
We are also concerned to hear that your promised refund has not yet been received. Once a refund has been agreed, it should be processed promptly, and we regret that this has not been your experience.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your booking details so we can urgently investigate the status of your refund and ensure this matter is resolved without any further delay.
Kind regards,
MRI Plus
This is a scam
This is a scam. I paid 300 for a mri and report because I was scared and didn't want to wait months, and they took advantage of my fear. They scanned the wrong part of my brain after reassuring me that they understood my request. They ignored all calls and emails, when I asked for the report I had paid for. I am weeks out, with no recourse to get my money back. There, to my knowledge, is no ombudsmen to report them to. Do not use them, they are immoral, they will not provide the service you pay for.
1 October 2024
Unprompted review
Reply from MRI Plus
Dear Laura,
We are very sorry to read your comments and to hear how distressed and frustrated you feel about your experience.
We take allegations of this nature extremely seriously. We do not knowingly scan an incorrect anatomical area, and all examinations are performed according to the referral information provided and confirmed prior to the scan. However, if there has been any misunderstanding regarding the area scanned, we would urgently like to review your referral, images and report to fully understand what has happened.
We are also very concerned to hear that you feel your calls and emails have been ignored and that you have not received the report you paid for. This is not acceptable, and we would like to investigate this matter immediately.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your full name and appointment details so we can look into this as a priority and work towards resolving the issue properly.
Kind regards,
MRI Plus
Good service provided by MRI Plus
Harry (Radiologist)- made me feel at ease and comfortable. He tailored my two-hour scan so I would not feel nervous or anxious. I have a severe claustrophobic condition. He was very professional with the delivery of the service so a big thank-you to Harry.
Tamimi Nabeela Receptionist /Administrator- from the first point of contact was very professional and reassuring with her knowledge of what type of service package would suite my specific needs as per my GP report request. Big thank-you to Tamini. The report was received within two days and spoke discussion with the doctor took place the following day.
19 November 2024
Unprompted review
Poor service start to finish
Poor service start to finish. Told results would be two days, nothing after a week. Get what you pay for…
22 September 2024
Unprompted review
Reply from MRI Plus
Dear George,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
If you were advised that results would be available within two days, we completely understand how frustrating it must be not to have received them within that timeframe. Delays can occasionally occur, but this should always be communicated clearly.
We would like to look into your case as a priority and ensure your report is issued without any further delay. Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
with your details so we can investigate this promptly.
Kind regards,
MRI Plus
A possible sarcoma?
My GP had mentioned that a lump on my neck should be investigated as a possible sarcoma. I mentioned this to the radiographer. Had my scan on a Friday and NEXT MORNING was sent the radiologist report which put my mind at rest
19 August 2024
Unprompted review
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