Couldn’t fault the whole process from the very quick booking, to the friendly and welcoming receptionist to the MRI radiographer who was very kind and caring I would have no problem recommending t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paid £300 for MRI. Travelled to their Leigh hospital only to be told at Reception that their MRI machine was broken. Asked for refund. No response. Telephoned, emailed and filled out their online... See more
Superb service!! Within 10 minutes of arriving I had been booked in and readied for an open MRI to my right knee. I received a warm welcome and professional care throughout. As I opted for the Silver... See more
Company replied
As I have used this service prior and knew it was excellent i booked an mri for a brain scanI was concerned about my memory, went on Saturday 2nd ,I got there early ,the staff were amazing, they trie... See more
Company replied
Company details
Written by the company
We offer private MRI scans in the UK from just £199 that you can book online with no referral needed. Our MRI services are safe, versatile and help detect a wide range of health issues by producing detailed images of tissues, organs and bones using magnetic fields and radio waves. We also offer fast, safe and competitively priced MRI services in London and Essex.
Contact info
1629 London Road, Leigh-on-Sea, Essex, SS9 2SQ, Southend-on-Sea, United Kingdom
- 01702782006
- marketing@mriplus.co.uk
- mriplus.co.uk
3.8
Great
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at MRI Plus Hendon
I suffer with severe claustrophobia and my consultant referred me to Hendon for an open MRI of my brain and neck.
I was there for 2 hours. Danny and his colleague could not have been kinder. So patient with me throughout, despite my tears and anxiety. A couple of my scans needed repeating as I had moved slightly. I never felt rushed . Danny kindly took me out of the scanner between each scan which definitely helped. I will be never be at ease with having a scan but if I needed to in the future I would definitely contact Hendon.I would highly recommend.
26 October 2025
Unprompted review
Reply from MRI Plus
Dear Sally,
Thank you so much for your wonderful feedback.
We understand how difficult MRI scans can be, particularly when dealing with claustrophobia, so it truly means a lot to hear that Danny and his colleague were able to support you with patience and care throughout your visit. Your comfort and wellbeing are always our priority, and we’re very pleased that you felt looked after and never rushed.
We’ll be sure to share your kind words with the team — they will be delighted to hear them.
Thank you again for your recommendation. We’re here for you whenever you need us.
VERY UNIMPRESSED
Very unimpressed when I arrived promptly at 07.50 on Friday 3rd October at Leigh on Sea.
Staff were unprepared and not even present on time for my appointment
The person's English was poor which was not reassuring
I requested that my images and report were sent to my GP surgery - which is only 3 feet away from Chartwell - and nothing has been sent to them. I have an appointment to discuss this with my GP. Then I tried to call today - impossible - goes through to endoscopy who then cannot transfer to reception as the line just goes dead !
3 October 2025
Unprompted review
Reply from MRI Plus
Dear Mrs Mills,
Thank you for your feedback. We are very sorry to hear about your experience and that we did not meet the standards we strive to provide.
We sincerely apologise for the delay at the start of your appointment and for any frustration this caused. We also regret that you did not feel reassured during your visit — clear communication and patient confidence are extremely important to us, and your comments will be addressed with the team.
Regarding your images and report, this is not the level of service we expect. We would like to investigate this urgently and ensure everything has been sent correctly to your GP. We are also sorry to hear about the difficulty you experienced when trying to reach us by phone, and we will be reviewing this internally.
Please contact us directly at prerana.ramteke@chartwellprivatehospital.co.uk
so we can look into this matter promptly and resolve it for you.
Quick appointment time and excellent…
Quick appointment time and excellent experience, I was reassured when I got a bit anxious about the scan itself. Thank you.
9 August 2025
Unprompted review
Reply from MRI Plus
Thank you so much for your lovely feedback.
We’re delighted to hear that you had a quick appointment and an excellent experience with us. It’s especially reassuring to know that our team was able to put you at ease when you felt anxious — your comfort and peace of mind are always a priority for us.
We truly appreciate you taking the time to share your experience.
Excellent service from start to finish
Excellent service from start to finish. Got appointment almost immediately and young lady was really pleasant and made you feel totally relaxed. Thank you to all.
24 July 2025
Unprompted review
Reply from MRI Plus
Dear Lesley,
Thank you so much for your wonderful review.
We’re delighted to hear that you were able to get an appointment so quickly and that you felt relaxed and well looked after during your visit. Providing a smooth and reassuring experience from start to finish is exactly what we aim for.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Very good service thank you
24 July 2025
Unprompted review
Quick appointment
Quick appointment - received a call same day as referral for an appointment the following day. Great service on the day & everything was explained thoroughly. Was well looked after. Thank you.
23 July 2025
Unprompted review
Reply from MRI Plus
Thank you very much for your kind review.
We’re so pleased to hear that you were contacted promptly and able to secure an appointment so quickly. It’s also wonderful to know that everything was explained clearly and that you felt well looked after during your visit — that’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback.
MRI UPPER ABDOMINAL
I arrived on time and the receptionist was great. All the information and instructions was very well.
23 July 2025
Unprompted review
Reply from MRI Plus
Dear Delson,
Thank you for your lovely feedback.
We’re pleased to hear that you were welcomed warmly by our receptionist and that all the information and instructions were clearly explained to you. Providing clear guidance and a positive experience from the moment you arrive is very important to us.
We appreciate you taking the time to share your experience.
Had an MRI today with Aysha
Had an MRI today with Aysha. All went very smoothly.
22 July 2025
Unprompted review
Had a MRI today
Had a MRI today. I booked on line which was efficient as had lots of appointments. Service is good arrived and was led almost straight away to MRI. Clean facilities, drinks available if needed. Staff friendly
21 July 2025
Unprompted review
10 out of 10 very good service lovely…
10 out of 10 very good service lovely staff 100% recommend and will deffo use again in the future
18 July 2025
Unprompted review
I had an MRI scan
I had an MRI scan this morning and Aysha & Prince were absolutely fantastic at keeping me calm after I became quite upset and anxious. They made the whole experience much easier. Would highly recommend. Thank you
18 July 2025
Unprompted review
Not professional
I booked an MRI and arrived for my 10am appointment, only to be told, after waiting around, that all scans had been cancelled due to a power failure.
While I appreciate that technical issues sometimes happen, the team were aware of the problem earlier that morning yet made no attempt to contact me and save me a wasted journey. To make matters worse, they seemed unprepared and vague about what would happen next.
Their business model appears to be entirely price-driven, they offer some of the cheapest MRIs around, but this seems to come at the expense of basic customer service. I was recommended to them by my physio, but after this experience, I’ll be going elsewhere.
I had to call, email and chase to get a refund, and didn't even get an apology. Plenty of poor reviews and some good ones. You take your chances for sure!
7 July 2025
Unprompted review
Reply from MRI Plus
Dear Rob,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologise for the inconvenience and frustration this caused you.
A power failure and the resulting cancellation of scans is unfortunately outside of our control, however you are absolutely right — you should have been contacted as soon as we became aware of the issue. We understand how frustrating it must have been to travel for your appointment only to be informed on arrival, and we apologise that this was not handled better.
We are also concerned to hear that you felt communication on the day was unclear and that you had to chase for your refund. This is not the standard of service we aim to provide, regardless of our pricing, and we take your comments seriously.
Your feedback has been shared with the management team so we can review our emergency communication procedures and ensure improvements are made.
We are genuinely sorry that your experience did not reflect the level of care we strive for.
Pretty simple experience
Pretty simple experience - no issues and went smoothly.
Haven’t seen my results yet
10 July 2025
Unprompted review
My appointment was in time and the…
My appointment was in time and the staff were very courteous and professional. Would recommend using this company
10 July 2025
Unprompted review
Very pleasant and helpful Reception.
Very pleasant and helpful Reception.
The Scan Assistant was most helpful and carefully explained the process & was very supportive
4 July 2025
Unprompted review
Highly recommend !
I have been here many times & had a great experience every time
Always get a quick appt
Everyone is helpful & kind
Highly recommend !!
Thank you MRI plus !
4 July 2025
Unprompted review
Very helpful and very efficient
Very helpful and very efficient. Especially reassuring that radiographer advised when half way through
2 July 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.