Mr B's Emporium Reviews 24

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Just had our third book spas at Mr B’s. Brilliant! Thoroughly enjoyable experience. We’ve also had several subscriptions with them over the past few years and can’t fault them on the customer servic... See more

Rated 5 out of 5 stars

Mr B's saved the day after we had terrible customer service at Topping in Bath. Mr B's were so helpful and a delight to visit. This the way to get repeat business and loyal customers!

Rated 1 out of 5 stars

The staff here are very rude. The bookshop openly places making money above customer service. A member of staff in the shop made derogatory comments about a local author who is also a war hero. This... See more

Rated 5 out of 5 stars

The Disneyland of book stores! You can go into the shop with an idea of what you want to read about, then come out with tons of those exact recommendations. Tremendous customer service. My absolute... See more

Company details

  1. Book Store
  2. Book Publisher

Information provided by various external sources

Independent Bookshop of the Year 2011. A quirky bookshop in the centre of Bath, run by a friendly bunch of book lovers! We specialise in great books (of course), super fast customer orders, themed literary events, reading spas and reading year gifts.


Contact info

4.0

Great

TrustScore 4 out of 5

24 reviews

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1-star

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Rated 1 out of 5 stars

Great idea, shame about the execution.

I received a subscription as a gift. At first I thought ‘what a lovely idea’, but the application leaves a lot to be desired.
I had to fill in a questionnaire that was meant to establish my broader reading habits following which I was told the name of my personal selection agent although to this day have not had contact with him.
The first book vaguely fitted the answers to my questionnaire but proved, for me at least, most put-downable to the extent that I never got past the first few chapters.
I has assumed, wrongly, that my personal agent would at the very least email to ask my thoughts and to establish more precise parameters. No. The next I heard was simply a notification of the despatch of my next book. It remains to be seen if I enjoy this but I can only say that, for me, the money spent on fancy wrapping and presentation would be far more usefully employed in establishing a proper, working relationship. At present I can only describe what should be a great service as “all fur coat and no knickers”. I hope they take this on board.

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company

My friend bought me a subscription as a gift and I’ve been bowled over at every step. When you redeem your subscription voucher you complete an incredibly well thought out questionnaire that really gauges who you are a a person to match books to you. This clearly worked VERY well as for my first book they’d suggested a book I’d read in the last 6 months but this isn’t a problem as they pre notify you what they’ll be sending and let you change it if you want to.
When the book arrives the packaging is just gorgeous and makes it feel so special.
Such a lovely thoughtful company

8 February 2021
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow. I treated myself to a book subscription and it is the most fantastic and beautiful thing to receive intelligent and sympathetic and empathetic and challenging book picks by post. There is something very relaxing in giving the responsibility of the pick of a new book and author to someone else and the pleasure that comes from the surprise of a perfectly sensitive choice is difficult to describe. I am a huge fan.

1 November 2020
Unprompted review
Rated 5 out of 5 stars

highly recommended

Absolutely love my book subscription, they have chosen books I wouldn’t have picked myself and they are all fab! They have also made sure they find a way to deliver during the C-19 disruptions and they have sent a lovely message, they are happy and fun and their customer service is excellent. It’s a great present to get someone too, you complete a survey and they get an idea of what you’d enjoy and what they should not send you and it’s the gift that keeps giving after your birthday/event.

22 May 2020
Unprompted review

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