Excellent service. Delivered within 24 hours. Unfortunately when the confirmation email came through I saw that I had ordered loop instead of hook. A quick call to the office and all sorted. Yes I had... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I rang from Spain and arranged a UK delivery of a complex order. Carl was superb. Many thanks for all your great help! Will certainly be buying from you again and will recommend to friends and relativ... See more
Company replied
To be contacted by the office to say that the order will be delayed by 24 hours, that is great customer service. Product is spot on and delivery as promised.
Company replied
UNBELEIVABLE!! Ordered on Friday....got it Saturday.. Now that's good service!!
Company replied
Company details
Written by the company
MPD Hook & Loop are the Uk’s No.1 supplier of genuine VELCRO® Brand products. With a huge range available at unrivalled prices check out what we have to offer!
Contact info
Unit 4 Commerce Business Centre, West Wilts Trading Estate, BA13 4LS, Westbury, United Kingdom
- 01373827111
- emily@mpdhookandloop.com
- mpdhookandloop.com
4.9
Excellent
934 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Great company to deal with, I called twice to check I was buying the right product and great customer service. Haven’t used the Velcro yet but I have every confidence it’s going to work for what I need.
Postage a bit pricey but rapid delivery
17 June 2024
Reply from MPD hook and loop
Thank you very much, Kim!
Great product and excellent service
Great product and excellent service. Highly recommend
10 June 2024
Reply from MPD hook and loop
That's great to hear, thank you very much!
Reply from MPD hook and loop
Thank you very much!
MPD does outstanding service always
MPD does outstanding service always. Friendly staffs and always accommodating special requests.
1 May 2024
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Reply from MPD hook and loop
Thank you, that's really great to hear!
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Prompt polite service and fast delivery…
Prompt polite service and fast delivery what more can one ask for.
3 May 2024
Reply from MPD hook and loop
Thank you very much, that's wonderful to hear!
This is a great company to deal with
This is a great company to deal with! Prompt delivery, excellent communication.
7 May 2024
Reply from MPD hook and loop
Thank you very much Marj, that's great to hear!
Great quality and Service
Quick and efficient service.
Easy to order online
Great quality product
Arrived earlier than expected
10 April 2024
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Amazing MPD Hook & Loop Fastners
Placing order with MPD Hook & Loop was so easy...and delivered next day...Amazing! Thank You
19 April 2024
Reply from MPD hook and loop
That's great to hear, thank you very much!
Reply from MPD hook and loop
Thank you very much Colin, we look forward to hearing from you again!
Fast turnaround on our custom order
Fast turnaround on our custom order. Very friendly team. Such a great supplier to work with!
11 April 2024
Reply from MPD hook and loop
Thank you very much, that's great to hear!
Happy customer
The company is very enjoyable to work with, offering outstanding customer service. We've had the pleasure of collaborating with them for more than five years.
27 March 2024
Reply from MPD hook and loop
Thank you, Yogesh. That's great to hear, we look forward to collaborating with you further in the future!
Great products and Service
Great products, great service! What more could you ask for …..
14 March 2024
Reply from MPD hook and loop
Thank you very much, Nicky!
Been dealing with MPD for a few years
Been dealing with MPD for a few years. Service spot on and no problems at all with the product.
12 March 2024
Reply from MPD hook and loop
Thank you very much, Michael, that's great to hear!
Good
Updated:
Yes, all emails goes to junk, I didn't check it, my bad. Thanks for reply and clarification
Old:
I didn't receive any confirmation of order and didn't receive tracking number.
In addition, I was trying to contact shop before purchase, as I had some questions regarding product - no response
After I place an order, I tried to contact once again, as I was not sure if they got my order and wanted to ask for tracking number - again, no response...(I provided correct email, as I have got this satisfaction survey)
Fortunately, I have got info from my postal office, that this order is ready for pick up, but they told me, that I have to pay some additional fees (I ordered it to EU)
I'm not sure about this taxes, but I have payed for delivery and I think it should be included into that price.
But product is good
4 March 2024
Reply from MPD hook and loop
Thank you for taking the time to leave us a review, I'm very sorry to hear you've had an unsatisfactory experience.
However, I’ve had a look back through the correspondence we've had and I can see that all your emails have been responded to by Heidi and tracking numbers have been sent. Unfortunately, it may be that our emails have been regarded as spam and have gone to your junk folder. My guess is that the Trustpilot email came through to you because they're a globally recognized company and were not regarded as spam, the confirmation emails and Trustpilot emails are automated from the same piece of software.
I’ll ensure these emails are re-sent to you for your records; however, they may also go to your junk folder so if you are able to supply an additional e-mail address for us to send them to it would be much appreciated. Unfortunately, the filter and firewall software we all rely on to keep us safe from viruses sometimes keeps out genuine e-mails.
With regard to taxes upon arrival in Poland, unfortunately there's nothing we can do about this, we have ensured you haven't paid UK tax but when importing, the local taxes are beyond our control. I’m very pleased to hear that you are happy with the product you received.
Excellent Customer Service
Easy website to navigate, found what we wanted straight away. An excellent price and items arrived the next day, ready to send out to our customer without a delay
5 March 2024
Reply from MPD hook and loop
Thank you very much for your kind review!
Amazing
Amazing! Great choice of products, good quality and and very quick delivered!
Thank you for your good work, service and attention!
21 February 2024
Reply from MPD hook and loop
Thank you very much, Maria, that's great to hear!
Absolutely brilliant 👍🏻
Brilliant service keep you up to date and great advice on the items you are ordering before being sent out arrived next day 😁
13 February 2024
Reply from MPD hook and loop
Thank you very much!
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