Mox in the Hole Reviews 

142
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It's a magical place. I attend for both magic and 40k games. Fantastic for events too. Knowledgeable polite staff. Great facilities. Membership gives great discounts. Very well stocked and... See more

Company replied

Rated 5 out of 5 stars

Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to le... See more

Rated 5 out of 5 stars

Amazing experience using these guys. Ordered on Friday and the game arrived Saturday morning via Royal Mail's 24-hour service which was free. The packaging was the best I've seen from a flgs... See more

Rated 4 out of 5 stars

I've only recently moved back to the area, and after the old store I frequented shut down - I needed a new LGS. I've popped in twice now, and both times the guys have been super friendly and help... See more

Company details

  1. Game Store

Written by the company

Edinburgh's Local Game Store open daily offering a wide range of Board Games, Card Games and Wargames for sale, as well as events and space to come and play instore,with terrain available for wargames and a board games library.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(142)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% top class store.

Online or in person Jamie and the rest of the team are always on the ball and all about making the customer happy. Advice in bucketloads if required and never try to oversell.
100% my gaming go to store.

31 January 2025
Rated 1 out of 5 stars

Greedy

Greedy! Prismatic items are far above RRP. No better than scalpers on ebay. Take your business elsewhere.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Love them!

Where do I begin? Orders shipped really fast, every item was individually wrapped, good communication, amazing experience! Love them!!!

31 December 2024
Rated 3 out of 5 stars

Mox in the Hole offers competitive…

Mox in the Hole offers competitive prices and quick delivery with secure packaging, which is encouraging for future purchases. However, while the service is generally good, the experience could be more memorable for that wow factor. The atmosphere and facilities are adequate, making it a decent option for gaming and events. Overall, it's worth considering, but there's room for improvement to stand out more distinctly.

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to leave with neighbours. The extra layer of bubble wrap put on by Mox appears to have saved it.

28 November 2024
Rated 5 out of 5 stars

Trusted and solid seller

Whether it's their board games, TCG accessories, single cards or tournaments, Mox is a trusted and solid seller. I first visited them two years ago and I've become a regular.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Had an issue, but good and honest establishment

Originally had a late dispatch and left a bad review because of it. That was my bad, I didn't realise that 5 working days was their maximum listed time, so be aware of that (so be aware if you do order, your order could take 6-7 working days to arrive if they're busy, but they do use Tracked 24 shipping).

But, the company took time to explain to me the details of the situation, and I can honestly say that I would recommend them just for that. My original review was harsh and, honestly, it seems like the people here are good and care even if they were busy and delayed this week.

Would order again, just because of the people and the honesty behind it all!

30 October 2024
Mox in the Hole logo

Reply from Mox in the Hole

Hi Cyn,
It was myself that you first spoke to on the call, when I explained that we don't dispatch on Saturdays and Sundays as we don't get Royal Mail Collections on those days.
I definitely didn't laugh about it, but I did explain that at that point in time we were processing what was leaving on that day.
When it comes to orders we do recommend on the website that it could be upto 5 working days to process orders.
As detailed on our Orders and Delivery Tab (https://moxinthehole.co.uk/pages/orders-and-delivery)
Unfortunately in this case due to the number of singles orders we were processing your order did take the full 5 days to be dispatched.
Usually they are much quicker than this so I can only apologise that it did take this long this time.
With your call on the Monday at that time, I genuinely couldn't have told you if your order was it in the bag or not, until we had them all scanned off.
Your order wasn't just ignored it would have been in the queue as we work through all orders in a chronological order to ensure they haven't been missed.
Again I can only apologise that your order did take the full amount of time that we state it can at busy periods. We have added a store credit to your account should you decide to give us another chance.
Sincerest Apologies,
Jamie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look