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Rated 1 out of 5 stars

Terrible service! After confirmation of the booking the movers turned up then decided they wouldn't move our office leaving us in a very bad situation. I tried calling the 'boss' who rejected my call... See more

Rated 2 out of 5 stars

The move took much longer than needed. They were constantly reorganizing their truck instead of just packing it in as much to the back as possible. They have some of my missing items. They broke ha... See more

Company replied

Rated 1 out of 5 stars

Destroyed half of my stuff. Still waiting to be refunded. Don't trust them with your stuff. The movers only cared about getting the job done quickly regardless of the items actually being int... See more

Rated 2 out of 5 stars

The booking was great and also the reminder of the move. The moving team that came to make the move one never smiled or spoke and the other started out professionally up until he stated asking for ti... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Moving Squad is one of the most recognized and trusted local movers in South Florida. We offer professional, reliable, and friendly moving services. We’ve been successfully moving South Florida residents for 50 years.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

142 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional and responsiveness

Timely, very attentive team they were and handling my furniture and other items with proper care, I will recommend them due to their professionalism and willingness to meet customer expectations.

Thanks and keep up the good work
Luis A. Castillo

9 July 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

Hi! I am thrilled we were able to make the entire moving experience for you seamless from beginning to end! Thank you again for trusting us with your move and enjoy your new home!

Rated 2 out of 5 stars

Not a great moving experience and very costly.

The move took much longer than needed. They were constantly reorganizing their truck instead of just packing it in as much to the back as possible. They have some of my missing items. They broke hanging racks, expensive garbage can, large mirror. Many items were not wrapped including matresses. The master bed was not installed correctly with the support braces just lying on the floor.

6 July 2018
Unprompted review
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Reply from Moving Squad

Hello, we apologize for your experience and would like the opportunity to address this. We will be in contact with you soon. I am the Director of Customer Experience and can be reached directly at (888) 866-5826, I look forward to hearing from you

Rated 3 out of 5 stars

Underwhelmed!

They were too expensive for the little they moved and took a lot less time but did not give any discount. There was also damage to my sofa which was only excused with no attempt to correct. And finally, they were less than helpful at moving furniture around which I had to do myself later!

6 July 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

Hello, we apologize for your experience and would like the opportunity to address this. We will be in contact with you soon. I am the Director of Customer Experience and can be reached directly at (888) 866-5826, I look forward to hearing from you

Rated 5 out of 5 stars

The guys were strong

strong, friendly, on-time and fast.

5 July 2018
Unprompted review
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Reply from Moving Squad

Hi Bobby! Thank you for trusting Moving Squad with your move. I'm happy to hear that everything went well.

Rated 5 out of 5 stars

The crew was excellent.

5 July 2018
Unprompted review
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Reply from Moving Squad

Thank you for taking time to share your wonderful feedback with our online customers. We sincerely appreciate your outstanding review and we are pleased to see that we were able to exceed your service expectations.

Rated 4 out of 5 stars

The guys were great

The guys were great. Very helpful, strong, polite and Professioanal. I did not give 5 stars because they forgot one item on their truck. I would use this company again.

10 June 2018
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

It was not the worst moving experience in my life, but there are many moving company choices and your money is best spent somewhere else.

Moving Squad is a mediocre at best moving company. Their prices are on the lower end but you get what you pay for.

Our move was a 4 bedroom house in which they held our furniture for a week. The movers came on time which is a good thing. However, they do not bring enough packing supplies to protect your belongings, so that all your furniture, picture frames, etc have scratches. We are so glad that we moved our valuables/semi-valuables ourselves because I am convinced they would have damaged them. The workers feel they are entitled to tips and ask for them up front. The workers have a "I do not give a f--- attitude" and you have to kick them in the butt to work. The head mover on the load up was so bad that we replaced him.

So if this is the type of company you would like to hire, please do. Your have been warned.

6 June 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

Hello, we apologize for your experience and would like the opportunity to address this. We take great pride in our high level of service and this situation as described is unacceptable and not the standard we would like to be set. Our resolutions manager has been notified of your concerns and will be in touch with you soon.

Rated 5 out of 5 stars

Awesome company!

These 3 guys have moved us twice and we could not be happier with their work, neatness, speed, and conscientiousness! They make moving painless!

5 June 2018
Unprompted review
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Reply from Moving Squad

Hi Candy! Thank you for being trusting us with your move and being a repeated customer! We are pleased to hear that once again we exceeded your service expectations and look forward to working with you in the future :)

Rated 5 out of 5 stars

They were efficient and professional…

They were efficient and professional and kind.

5 June 2018
Unprompted review
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Reply from Moving Squad

Thank you for being a client and trusting Moving Squad with your move. Please recommend us to anyone else looking to move and follow us on Facebook for helpful lifestyle blogs!

Rated 5 out of 5 stars

Moving Service

Excellent! Customer service.

4 June 2018
Unprompted review
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Reply from Moving Squad

Hello Norman, thank you so much for your outstanding feedback which is highly appreciated. We take pride in our high level of customer satisfaction and are pleased to hear that everything went well in your move.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with , helpful in every way. ReaSONABLE rates, did more than we expected. I would rate them 5 GOLD STARS.

4 June 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

At Moving Squad, we pride ourselves on customer satisfaction. We are pleased to know that you had a great time moving with us. Thank you for sharing your experience!

Rated 5 out of 5 stars

Movers were great!

Movers were great!! I would definitely recommend you guys!!

4 June 2018
Unprompted review
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Reply from Moving Squad

Odessa, our team would like to thank you for sharing your moving experience with our customers. Customer satisfaction is our top priority at Moving Squad and we are pleased to see that we were able to exceed your service expectations

Rated 5 out of 5 stars

I have used Moving Squad as few times…

I have used Moving Squad as few times now and love them, in would never use s different company. They are very professional, kind and considerate. My guys Omar, Willey and Dickson are the best guys to ever have. Marc from the office works right along with you to help things go smooth and are very affordable. You guys ROCK, no other company can beat Moving Squad,,,I love you guys!!!!!!

4 June 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

HI Kathy, thank you for being trusting us with your move and being a repeated customer! We are pleased to hear that once again we exceeded your service expectations and look forward to working with you in the future :)

Rated 5 out of 5 stars

Highly professional

Highly professional. Moved my three bedroom apartment full of furniture without any negative incident. The movers were courteous, efficient and meticulous in wrapping and moving valuable pieces of furniture and artwork. After two very bad experiences with movers I was hoping for the best and I got the Best! I have highly recommended them to a friend who is moving without reservation.

4 June 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

Hi Pamela, Thank you for trusting your move with us! We are pleased to hear that we were able to change your prior opinions on using professional movers in a positive way. We aim to make the process as easy and stress free for you as possible. Thank you again and good luck in your new journey!

Rated 5 out of 5 stars

Prompt

Prompt, courteous, friendly, did an excellent job moving my antique furniture

4 June 2018
Unprompted review
Moving Squad logo

Reply from Moving Squad

Here at Moving Squad, we pride ourselves on customer satisfaction. We are pleased to know that you had a great time moving with us. Thank you for sharing your experience!

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