Absolute Sales & Lettings Reviews 

36
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent professionalism, helpfulness, and friendly demeanor. Many reviewers highlight the excellent communication, with staff keeping them informed and responding promptly to inquiries. The service provided is often described as excellent, making potentially stressful processes feel smooth and manageable for customers. People particularly appreciate the dedication of individual agents who go above and beyond to ensure a successful and timely outcome. Reviewers also frequently mention the efficiency and speed, noting quick turnarounds and effective handling of property transactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their efficiency, professionalism, and... See more

Service

Clients share positive opinions on service, consistently describing it as efficient, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the proactive and effective... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the proactive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff at Absolute, particularly Shannon, were excellent and professional throughout and determined that Emily and I would secure our dream home, which we did, despite many hurdles put in our way.... See more

Rated 5 out of 5 stars

I have recently rented a property through Absolute in Paignton. I had an agent called Kate, who was really good. She helped with every single question and query I had, without hesitation. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Liv was absolutely fantastic throughout our move. She was warm, supportive, and really took the time to understand what we needed as a family. Her communication was great, and she made what could have... See more

Company replied

Rated 5 out of 5 stars

We found dealing with Absolute Sales & Lettings a real pleasure. All the staff were amazing and went above & beyond to help us at every stage of our purchase. They kept us informed of progress and hel... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

At Absolute Sales & Lettings we do modern estate agency a bit differently. We’re local and independent to our core, and always focus on delivering a totally bespoke approach to selling and letting properties, combining our local expertise and a powerful network with unique property marketing campaigns. Founding Director Simon Fisher first opened our doors in 2010, and are now proud to not only have 3 well-established offices across Torbay, but to also have been presented with multiple coveted awards, including ‘GOLD South West Regional Estate Agency' at the prestigious Negotiator Awards. We’re also incredibly proud and active supporters of local charities, namely Rowcroft Hospice. When choosing Absolute, you’ll meet a devoted, experienced and well-connected team of property professionals who will work alongside you to make your home or investment property stand out from the crowd, ultimately achieving you the best price in the right timescale. Our innovative ethos has always put us at the forefront of contemporary estate agency, from the use of the latest property technology, to the modern designs of our offices and in-house marketing. Above all else, our primary goal is to provide you with an outstanding level of attentiveness, care and expertise. Selling your home is one of the biggest financial decisions you will ever have to make and choosing who to trust with this is key to a successful sale. Our vendors love our professional photography, bespoke brochures, 3D virtual tours and extensive social media marketing that we are able to offer, and buyers find them invaluable when selecting which properties to view. Our Directors Darren Hole, Mia Bycroft and Chris Mitchell each head up one of our established offices in Torquay, Paignton and Brixham respectively. We’re also proud to have a highly-established lettings team, which is headed up by our Lettings Director Chelsey Earnshaw who won the coveted 'Best Property Manager Gold Award' at the Sunday Times Letting Agency of the Year Awards. Chelsey is ably-assisted by our experienced Lettings Manager Natalie Cook. A unique part of our lettings service is that you'll be assigned a designated property manager who will look after you and all aspects of the lettings process, including ensuring your compliance. If you are looking for an agent to manage your property as if it was their own, we'd love to talk to you. 'Our vision is to always be the number one choice of agent in Torbay, Teignbridge and South Devon: To continue to be the first name that comes to mind when a landlord or vendor considers letting or selling their property, offering a service so good that our customers recommend us above all others. We are the most reliable, honest, friendly and caring agent with our brand recognised by everyone who will consider us to be the 'Absolute' best.' All of our advice is free and without obligation, so either give us a call or come and see us at one of our offices for an informal chat and a cup of tea or coffee, so that we can help you with your moving or investment plans.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(36)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful staff, friendly, efficient and helpful

We found dealing with Absolute Sales & Lettings a real pleasure. All the staff were amazing and went above & beyond to help us at every stage of our purchase. They kept us informed of progress and helped arrange all the checks needed. Elle & Tina especially were so helpful and friendly and responded really quickly to any queries.

10 October 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you so much, this is great to hear! Our Wellswood team are experts when it comes to guiding buyers through the purchase process. I will pass on your kind words to Elle & Tina.

Rated 5 out of 5 stars

Very professional

Frank and the team were supportive and helpful throughout the whole process of selling.

25 November 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you very much for leaving us this review. We really appreciate it!

Rated 5 out of 5 stars

Trisha & Kate have experience in this…

Trisha & Kate have experience in this game and you can tell. Complete professionlism from the beginning to the end of the process, I couldn't fault them. Made an extremely stressful time easier to bare and felt supported and heard through-out my time with them. Highly recommended and pleased absolute are my landlord moving forward.

14 November 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you Andre, we really appreciate you leaving Trishia and Kate this lovely review. As you say, their experience and professionalism shines through in everything they do. Pleased to hear you felt supported throughout the moving process. You know where we are if you need us in the future. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Service excellence

Had great service from both my agents on my rented property, namely Trishia and Liv. Thank you ladies for being so efficient, your communications have always been prompt. Thank you again.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a viewing on a lovely flat hosted…

I had a viewing on a lovely flat hosted by Kate Harris from then Paignton department. The viewing was very professional, so much so that I applied and moved into the property.
I have a very good customer service with a very quick and fluid transaction.
Upon collecting the keys I was given a welcome pack with a lovely card and a box full of goodies!
Great company to go through, definitely recommend and especially Kate.
Absolute Lettings, Absolute dream!

24 October 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Wow, thank you so much for leaving such a detailed and positive review! Kate will be thrilled to hear such brilliant feedback - she is an absolute credit to our professional and friendly lettings team. Making the property search and move in process as seamless and pain-free is our goal, so it is great to hear that you were impressed by this. Enjoy your move in box gift, we hope the goodies help you settle in well to your new home.

p.s. We also love 'Absolute Lettings, Absolute Dream'... you might have given us a new catchphrase to use!

Rated 5 out of 5 stars

I cannot recommend Absolute highly…

I cannot recommend Absolute highly enough. Gary and his team at the Paignton office gave excellent service and attention to selling my property. Having had my house on the market with another estate agent for the first six months of the year with very few viewings, I switched to Absolute and my property got sold in the first week. Their marketing is amazing with beautiful photography done along with a 3D video tour. Viewings and offers were all done through an App which makes life a lot easier to keep track of activity and feedback from viewings was given immediately - no having to wait several days! All the team are friendly, knowledgeable, understanding of my situation and went above and beyond to give an all round fantastic service from start to finish. Not only were the sales team great, doing thorough research on the market to best advise how to price and market my property, but the sales progress team were also excellent in pushing my sale through and updating me every week on progress. 10/10 - would use Absolute again in a heart beat and recommend to any and all my friends/family in the Torbay area. Thank you for such a brilliant service.

24 October 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you so much for your amazing review Liz! We’re thrilled to hear Gary and the Paignton team helped get your home sold so quickly and that you loved our marketing and communication. We're really proud of how we present each and every home we market, and our 3D tours and pro photography are key to this. The buyer app is gold dust when it comes to communication - nothing gets missed and you're kept up to date at all times!

Wishing you all the best in your new chapter, and thank you again for choosing Absolute! Please do recommend us to your friends and family ☺️

Rated 5 out of 5 stars

The staff were all extremely helpful…

The staff were all extremely helpful and honest all throughout the transaction and kept me informed every step of the way. Highly professional and would use again or recommend to friends.

22 August 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you very much Susan.

Rated 5 out of 5 stars

Absolutely Fabulous …

Absolute we’re with us all the way from viewing the property with a view of putting the property on the market up to completion. Hannah the sales assistant in Brixham handled all the appointments and kept us updated before and after viewings. With a very competitive sales commission we could not fault any of the Absolute team in the way they handled the sale.

19 September 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you so much for your kind words. We’re delighted to hear that you felt supported from start to finish - it’s exactly what we strive for. A big well done to Hannah and our Brixham team for making the process smooth and keeping you updated every step of the way.

We truly appreciate you choosing Absolute and wish you every happiness in your next chapter.

Rated 4 out of 5 stars

Excellent and professional throughout

The staff at Absolute, particularly Shannon, were excellent and professional throughout and determined that Emily and I would secure our dream home, which we did, despite many hurdles put in our way. Great service and thanks to the Absolute Torquay team!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolute(ly) the best estate agents!

The Absolute team in Torquay have been incredible with the sale of my property. From valuation, to photos/marketing (which were amazing quality), to arranging listings, and communication - the whole service has been top standard. Kim has been particularly great with sales progression and sorting the chain out. I used them before for the purchase of my property, and when it came to selling there was no doubt in my mind about choosing Absolute. I would recommend to anyone.

17 May 2024
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you so much Rachel. Glad to hear that the both the sale and purchase processes were made easy for you.

Rated 5 out of 5 stars

Properties Experts

Simon, Chris and the team are amazing. A wealth of knowledge to help avoid the many potholes in the property field.

Highly recommend.

4 February 2025
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you Ian. We're proud to be highly knowledgeable in all aspects of our industry and to be able to share our expertise with all of our clients. The property market can at times seem confusing and it's our job to make this more navigable and straightforward for everyone we work with.

Rated 5 out of 5 stars

We used Absolute to sell our property

We used Absolute to sell our property.
The service we received was amazing and I would highly recommend them.
The quality of the pictures made the property stand out and the communication from start to Finish was fantastic.

4 November 2024
Unprompted review
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Reply from Absolute Sales & Lettings

Thank you Simon. Our comprehensive, professional approach to marketing is one our most important and unique tools for selling and letting local property, so it's great to hear you were impressed by this, as well as our clear communication!

Rated 1 out of 5 stars

From the perspective of a tenant

From the perspective of a tenant , I can honestly say I find absolute sales and lettings to be rude and really quite disrespectful. I had a few calls from them in my time and today was a final straw. I had a call from a lady telling me they needed to send a gas man around. Today was Tuesday. I said I couldn't accommodate this week but could next week to be told the certificate runs out this week and should a problem arise it would be my fault. I was then told that the gas man could come in on his own if we were not available. You can imagine what was said. Not to mention that they happily just gave out my number to the gas man without my priot knowledge or consent. I have since written an email direct to the landlord saying I want nothing more to do with the company and would like to pay them direct.

22 October 2024
Unprompted review
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Reply from Absolute Sales & Lettings

From the perspective of a Letting Agent

We are not rude and disrespectful, in fact we are simply trying to do our job, which is to look after the property for the landlord and to keep the tenant safe. The vast majority of our tenants are very happy for us to send contractors round to keep the property up to date and safe, even if they are not going to be in. We do not need tenants permission to give out their contact details to contractors as they need to contact them to arrange access, this is covered under GDPR. It is not the tenants choice whether to deal with us or not, in fact we had been asked to take over this particular tenancy by the landlord after they were already in residence, because they did not wish to deal direct with them. The landlord is very happy with our service.

Rated 5 out of 5 stars

Landlord Review

As a Landlord for over 10 years and a client of Absolute Sales and Lettings (Paignton Branch)
I think I can form an honest opinion of their services as a letting agent. The staff that manage my property are extremely helpful and when problems arise they are dealt with quickly and efficiently.
The inspections are thorough and well documented, so you know exactly the condition of the property and any potential problems are pointed out. A big thank you to all the staff involved, from accounts to administration and of course the property managers who deal with so many Landlords and trying to keep them all happy is not a easy task. I now leave the rental sector for new ventures, but I have no hesitation in recommending Absolute to any Landlord that wants to rent out their property.

8 July 2024
Unprompted review
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Reply from Absolute Sales & Lettings

Thanks for taking the time to post such a great review, it's been a pleasure looking after your property over the past decade!

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