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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset Manager Service
  2. Property Management Company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a great service

Such a great service and had a wonderful experience, Nelle assisted me and I had never dealt with move plus overall great experience!

17 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for taking the time to review :)

Rated 5 out of 5 stars

Aaliyah, Move Plus

Aaliyah at Move Plus made our experience with the company reassuring and always fully explained the everchanging situation. Although we did not follow through with selling our primary home to purchase another, we will definitely have no qualms in using her company anytime in the future. Aaliyah was forever patient, helpful and supportive throughout our frequent telephone and email contacts. She is a great ambassador for her company and we can strongly recommend Move Plus to anyone who is buying and selling their primary residence.
Peter and Susan Julian

12 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks for taking the time to leave a lovely review :)

Rated 5 out of 5 stars

Aaliyah has been excellent

Aaliyah has been excellent and although early stages she has kept us fully informed with the utmost professional approach. I look forward to completing our purchase in due course

3 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

Perfect service

We have been dealing with Nelle and she has been top class and very efficient.
Would use them again no question .
Thank you !

2 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Review

Both my wife and I found Nelle Sackett to be very helpful and informative. So thank you

1 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Moving updates

We had the pleasure of dealing with Louise. She kept us updated from start to finish, also helping us with any queries/ issues that we didn't understand. Thank you for all your help.

26 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Really impressed with Nelle

Really impressed with Nelle Sackett. She was friendly, helpful and very responsive. Thanks Nelle!

29 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Amazing service received

I had a fantastic experience working with James Pinchbeck at Move Plus. From start to finish, he was incredibly helpful and made the whole process smooth and stress-free. His communication was excellent – always quick to respond, clear with updates, and proactive in keeping me informed every step of the way. James went above and beyond to make sure everything was handled efficiently, and it was clear he genuinely cared about providing great service. I couldn’t recommend him highly enough for anyone looking for a professional, reliable, and friendly experience with Move Plus.

25 July 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

We have had a great experience so far…

We have had a great experience so far with Move Plus, especially working with Nelle who has been super communicative and helpful! Thanks for all your help :)

21 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

MOVEPLUS

MOVEPLUS! THANK YOU!! 🤩

We cannot recommend MovePlus highly enough. When it comes to “delivering above and beyond”, MovePlus truly did just that!

From their ability to sell your home in record time (and yes, they really excel in this area), to the outstanding support provided by Jessica James from MovePlus—an incredible asset to the company—the whole experience was exceptional. Her regular updates, relentless chasing of all parties, and constant communication ensured we were informed every step of the way. From leaving our old home to settling into our new one, Jessica made the process feel completely seamless!

In short—forget sending hundreds of emails chasing solicitors, estate agents, mortgage advisors, and third-party suppliers. Simply go with MovePlus. Trust me, you’ll be glad you did!

15 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Exceptional Support from Start to Finish

Despite representing the sellers, Jessica James went above and beyond to assist me at every stage of the process. Her communication was always prompt, clear, and reassuring, making what could have been a stressful experience much smoother. She kept me updated, liaised effectively between all parties, and was always willing to go the extra mile to help.

I would highly recommend Moveplus and Jessica to anyone looking for a professional, proactive, and genuinely supportive agent. Five stars well deserved!

8 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you for such a lovely review :)

Rated 5 out of 5 stars

Highly recommend!

We had such a great experience with Move+. Both Megan and Jess were incredibly helpful, friendly and communicative throughout. Megan helped us with the sale of our property and was there to advise and support us then Jess helped us with everything from there on. Without Jess keeping us updated, pushing things along and chasing the solicitors, I don't know how we'd have done it - I don't think we'd be in our new house now! Thank you to you both!
Would highly recommend using Move+ 🙂

8 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

Megan was friendly and helpful…

Megan was friendly and helpful throughout the process. It was refreshing to receive update emails about the progress being made. I genuinely felt she was on my side and wanted to make everything work for me.

14 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Great support through a stressful process

Clearly Faye did a lot of chasing in the background and kept me up to date with progress ( which she quickly tuned herself into what I needed to keep stress levels down!).

We needed to act quickly to get the house of our dreams, Faye certainly played her part in achieving this, well done Faye!

12 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 4 out of 5 stars

Helpful people

My experience with Moveplus was great. Mrs Nelle was very helpful in dealing with us.

6 August 2025
Unprompted review
Moveplus logo

Reply from Moveplus

:)

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