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Mount Cars Reviews 

635
•
TrustScore 4.5 out of 5

4.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the highly reliable service, noting that clean cars are consistently on time and drivers are extremely polite, professional, and very helpful with luggage and passengers. People also appreciate the straightforward booking process, reasonable prices, and helpful text message updates regarding driver and car details before arrival. Though some customers experienced occasional delays and issues with advance bookings, a few reviewers also noted rare instances of waiting longer for a vehicle. Some people also noted occasional price variations for similar journeys or minor frustrations during specific trips.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are extremely polite,... See more

Service

People report positive experiences with service, highlighting punctual arrivals, immaculate vehicles, and... See more

Delivery service

Customers expressed strong satisfaction with the delivery service, frequently highlighting that drivers... See more

Booking process

Reviewers express widespread satisfaction regarding the booking process, frequently highlighting how easy it... See more

Price

Reviewers highlight positive aspects of price, frequently praising very reasonable and competitive fares.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mount Cars are reliable and professional. I had an early morning flight to the airport and I received a txt with the drivers name, car make, colour and registration 20 minutes before pick up time, and... See more

Rated 5 out of 5 stars

I always use Mount Cars, 100% Reliable and a great service! the drivers are all polite and courteous and the booking system is bang up to date with driver tracking and announcements!

Rated 5 out of 5 stars

When I phone up they are always so helpful. I appreciate the messages sent to confirm the drivers registration number to. The drivers are always very helpful, and polite,and their timing is alway... See more

Rated 5 out of 5 stars

Booking taxi fair easy text when confirmed of car and driver text when taxi is on way good value better if loyalty card holder having discount is great

Company details

  1. Taxi Service
  2. also in
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Our Chingford Mount office and phones are staffed 24/7 365 days a year. Having operated in the local area for over 40 years we know a thing or two about private car hire. With our state of the art IVR booking service you can rest assured you will be kept updated on your drivers progress as well as knowing who will be arriving to collect you as we text you the drivers details, photo and car details, our driver will arrive on time and get you where you need to be quickly and safely.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

635 reviews

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4.7

All reviews

(635)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great driver

Great driver. Arrived a few minutes early. Helped with our cases and got us to our destination on time.

1 June 2026
Rated 3 out of 5 stars

Is this fare demand a fair one?

I have been using this cab company for many years. I have aleays found the drivers to be kind, friendly, polite and helpful. I have always been meet in arrivals at Heathrow.
I am an older person with mobility problems. This last ride a telephone call with the driver directed me to the carpark. I asked him to meet me in arrivals as usual. He was unsure about doing this so contacted the office. He was told this was "meet and greet" and it would cost an extra £20.00. £20 for a person to walk less than 5minutes from level 3 to the lifts and back again to help with my case. What does this say about this company's care and regard for Loyalty?

11 May 2026

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