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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Real Estate Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Friendly, helpful and tidy

Liam T and Steve were amazing and answered all my questions with patience and knowledge.
They were conscious of keeping my home dust free and were very clean and tidy.
They were a pleasure to have in my home; both very lovely people.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Had a really great engineer named Chris…

Had a really great engineer named Chris B come out and fit my kitchen with a new extractor fan. He was a really nice guy. Polite, professional and very efficient at his job. He took the time to explain about the job and even cleaned up after himself which is a rarity these days. Great company and great engineers. I would highly recommend 👍🏾

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Frantic job by Danny from mouldex

Mouldex was appointed by our land lord to fit new fans in the kitchen and bathroom and paint the bathroom also. Danny has made a fantastic job the fans are perfect and fitted well. My bathroom looks brand new again fabulous paint job. Thankyou so much. Great communication all the way through about appointments. Very impressed overall 10/10

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service

Victor attended our flat to install an extractor fan in our bathroom. He was very polite and completed the job efficiently. We were pleased with the results and now have a working extractor fan.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Liam was such a nice and professional gentleman, really knowledgeable, came over straight away , explained what he was doing and what was recommended, would certainly use again. First use for my court at housing 21 and will not be the last

13 November 2025
Unprompted review
Rated 5 out of 5 stars

We had Dan H round to install 2 fans

We had Dan H round to install 2 fans. He done an excellent job, explained what he was doing and how the fans worked, also cleaned up after himself. One of the better workmen we've had round, and we've had a few. Highly recommend Mouldex.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Bob was great

Bob was great! Gave me all the information and was happy to answer and questions I had 🙂

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Considerate Workmen

An excellent company who keeps you updated continuously throughout the work.
The person who carried out the work was competent and miraculous in his workmanship. I’ve given 5starts because the workman - Jaymie - was polite and extremely considerate; he is a credit to your organisation and his trade. If everyone in life was as passionate about their work as him, the world would be an easier place to navigate. Thank you.

31 October 2025
Unprompted review

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