Motowheels.com Reviews 

1,647
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often highlighting their quality and good price, and appreciate the wide selection of parts available, especially for specific motorcycle brands. Reviewers frequently praise the excellent customer service, noting prompt responses and helpful support, which contributes to a positive overall experience. The delivery service is often described as fast and efficient, with many customers receiving their orders quickly and at reasonable prices. However, some people were dissatisfied with the lack of communication after placing an order, particularly regarding shipping delays or back-ordered items. There were instances where customers experienced significant delays in receiving their products, sometimes without any updates or tracking information, leading to frustration. A few other people also felt that the return process was complicated and that product descriptions were occasionally inaccurate, resulting in parts that did not fit as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability. Many customers praise the quality... See more

Order

People report negative experiences with order, citing issues such as products not being received, lack of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast shipping,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising it as "best" and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising reasonable prices, good value, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got the clutch slave cylinder I ordered, so no issues there. I am disappointed by their communication tho. I never got a confirmation email, or any communication for weeks. I called and they said... See more

Rated 4 out of 5 stars

The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sea... See more

Rated 4 out of 5 stars

Gave it a four stars just because of how long it takes to get deliver..But overall good will purchase against.


Company details

  1. Motorcycle Parts Store
  2. Ducati Dealer
  3. Motorcycle Equipment and Accessories Store

Information provided by various external sources

We are stocking distributors and direct importers with over a million dollars in parts inventory. We supply many dealerships with product. We can ship the same day because we stock everything we sell. We don't rely on third party drop shipping or special orders to fulfill your orders. Many companies advertise a low price but don't have the products on hand to deliver. We fill over 95% of our orders the same day. Our website features an inventory counter to let you know what we have in stock.


Contact info

  • 11306 Sunco Dr., 95742, Rancho Cordova, CA, United States

  • motowheels.com

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,647)

58 reviews in the last 12 months

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Rated 3 out of 5 stars

I have ordered parts from Motowheels…

I have ordered parts from Motowheels for my Ducati motorcycles in the past, and shipped to a US destination. I am a Canadian resident and now must ship at exorbitant rates to the address registered with my credit card. Consider my business lost to this new policy.

19 March 2025
Rated 5 out of 5 stars

Great customer service and prices

Great customer service, communication and prices! I asked for a discount on top of the VIP discount on my last two purchases and they took some off of the VIP price.
I've always been happy with Motowheels. I've never had an issue.

8 March 2025
Rated 1 out of 5 stars

I ordered a part for my ducati when I…

I ordered a part for my ducati when I received the product and noticed the color of the product was different from what was posted on the site so reached out to customer service and was informed that nothing could be done about the color and if I wanted to return the items received the response below. FYI part in its original packaging.

If you want to return, the item cannot to used installed and it needs to be in its original packaging.
You will be responsible for shipping it back and there will be a 20% restocking fee.

28 January 2025

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