Motorway Direct Plc Reviews 

Absolute shambles! Avoid It!
Read below.

I purchased a vehicle from cargiant 2 years ago with 3 years AA warranty worth of £1200 for peace of mind.

It turns out that motorway direct is the third party for your claims when I needed to make a claim for repair.

I highlighted a malfunction in the vehicle (EGR value) that has initially approved on phone by their call centre. I got work done though after few months as mechanic flushed the value and said to go a trial without replacement. The value malfunctioned again and I got it replaced with a bill of £269. I submitted a claim with all documents. The motorway direct called me today and said the repair is carried out without authorisation hence claim is rejected!

The person in call centre (Nilsson) declined to send me an email about claim rejection. Why??

I am going to take this matter to Financial Ombudsman.

Reading the review on this website these company should be reported to Financial conduct authority.

Avoid it!

you will waste your money and time.

When purchasing our second hand VW Golf from Fords of Winsford I was very sceptical about taking out the warranty as they are generally a waste of money as not used or never pay out. I was buying a low mileage VW Golf which again should be reliable.
However we decided to purchase the three year warranty and after two and a half years had to dust it off as the heater suddenly stopped working and we were also getting an occasional warning to leave it in Park. Rang Motorway Direct and got through fairly quickly to a very helpful operator who gave me details of a local garage to undertake diagnostics and submit a report to them. The garage failed to submit the report on several occasions, despite numerous requests and had diagnosed a blocked heater matrix (almost £850 to replace). I spoke again with Motorway Direct who resolved matters with the garage and although I had to pay directly they refunded the invoice in full. In addition, removed the garage from their recommended garages due to the problems we had both had dealing with them.
As part of the diagnostic a fault was also identified on the automatic gear selector causing the leave it in Park warning. I spoke with Motorway Direct about this issue and unfortunately they did not have a garage on their books who could resolve this matter as suggested I find a garage and have them contact Motorway Direct directly to discuss options. Between them thy agreed to replace the gear selector (around £1,250) unfortunately a few days in the garage as the part had to come from Germany. However car was fully repaired with Motorway Direct paying the garage directly.
I am totally satisfied with the service from the time to answer calls, helpfulness of operators and the overall ability and timeliness to resolve the two problems with my vehicle. Having read the other reviews I can understand peoples frustrations and that would be what I would have suspected from a vehicle warranty. I have however, been very pleasantly surprised and impressed with Motorway Direct.

Be careful when taking out warranty cover with Motorways Direct. I pay religiously for prestige cover and my car broken down with a serious gearbox malfunction which is covered by the warranty. A week later the vehicle is still where it was recovered to. No collection arranged, no plan to have a replacement car arranged, no call to arrange for a diagnostic test to be done. In fact nothing at all. Maybe Peter below should read the reviews as this is totally unacceptable.

I have been with Motorway Direct for over 8 years.

I have only claimed twice and had no issues.

Reading all these negative reviews doesn't help any new customers nor business.

Motorway Direct is part of AA. I strongly believe all complaints should be directed to AA.

Also reach out to the ombudsman should you need to.

All the best .

Worst company ever will not pay out every excuse used total waste of money

I purshase the car repair cover from AA . I paid £1050 for 3 year up front For piece of mind it turns out to be big mistake.I have being told by the AA the claim has to go through motor way direct which a surprise. Motor way direct gave me a hard time every time the garage send them a report I have to chase them so they can reply to the garage because the mechanic will not spend 20 / 30 minutes on the phone chasing them . I spent 4 weeks without a car all that waiting ends up by them refusing to cover the repair they said ( Upon further diagnosis, it was evidenced that the fault had arisen due to excessive carbon build up within the inlet manifold, resulting in restricted movement of the inlet manifold flaps. Causing damage to the actuator.) they sent me to an expensive garage I am sure local garage will charge me 59% less
Now they left me with an expensive bill to pay .
Thy are liars , that is how they make their money .
Awful experience .
stay away from them

Useless is a really small word to express my pain i received from this company. They have no right to run this company in The UK. I would request Government authorities to cancel their license. i bought their warranty and they started torturing me when i needed help. i handed over my car at ACS AUTOWERKS LTD, their approved garage on 02/12/2020 and nobody bother to update me about repair work due to which i believe they are using my car for their personal work. They have garage so they will play with my meter when they would like to return it. Its more than four month and still waiting to receive my car back.
They are biggest lairs, they will ask you to contact garage and garage will say go to the company. They both the Motorway Direct and The garage are biggest cheats in the world.

Useless company. Paying for nothing

Do not use

Absolute joke of a company never answer their phone or reply to emails. Stay clear

I took out my policy with a great deal of scepticism when I bought my car from Fords of Winsford. It was a sizable fee to pay out especially when my previous cars had fortunately not needed anything but the expected maintenance at my garage each year. I have to say that it turned out to be a very good decision, my car has recently had three faults that have been covered by this policy and saved me paying a very big bill. I did have to pay up front at the main dealer but only after getting authorisation for the repairs. True Motorway Direct do not cover the full cost of labour at a main dealer but it is a small price to pay against having to foot the entire cost of the repairs. I will be reimbursed the vast majority of that cost and my car is fully functional again with the protection of a main dealer warranty for those repairs. So I do feel sorry for those of you who did not get the service you expected but I wholeheartedly would take out this protection again should I be in the position to buy another nearly new car in the future.

Totally useless company and a waste of my hard earned money. I should have known this is how they operate before taking the warranty. Fords Of Winsford should not be lying to customers and telling them this company is reputable. No way I don't this so.

Purchase an AA inspected car, was sold the Motorway direct/AA warranty, had a fault with the diesel particle filter and Motorway Direct refused to pay-out, AA did nothing despite the policy being under its name. Took Motorway Direct straight to the small claims court and won. Did not go through the Financial Ombudsman

I have to say I saw all negative reviews AFTER we’d taken our car for repair and worried. I needn’t have. We sent an email to motorway direct detailing the problem with the electrics in our wing mirror and received an email right away advising we can go to a garage they use or one of our choosing. We decided to go to our usual garage as the one they suggested was a little far away and we were still quite far into lockdown. They explained the process which was really easy. My garage sent a claim form and a breakdown of costs to motorway and it was approved the same day. The work was done, we paid the invoice and sent it to the accounts department with our bank details. Less than two weeks later, the payment was released and in our account - we were advised 21 days so we’re really happy with this.

I wish I could give them zero stars. Several months after taking out a Motorway Direct, 3 year gold warranty via Fords of Winsford after car purchase I needed to make a claim. On telephoning Motorway Direct the person discussing my claim was completely negative, just kept telling me what I couldn't claim for rather than trying to help me. It was obvious that they don't want to honour their promises. By his responses I could tell that pretty well everything imaginable isn't covered, thanks to their many get out clauses. When I read their very fine print I discovered this was the case. Don't bother reading their general summary of cover which sounds good, just go straight to the fine print and you will see what I mean. Even the labour charges they pay out on are well less than half of that of a main dealer so you would need to take your vehicle to one of their recommended back street garages. I feel I have been totally cheated out of over a thousand pounds by both Motorway Direct and FOW. The cover isn't worth the paper it is printed on and I realise that I am covered for virtually nothing. As a result I have had to start a savings account to hopefully pay for any problems that crop up with my car. I really don't know how they get away with it. Don't be taken in like I was and read that all important fine print and don't be impressed at the AA logo at the top of their literature which is toatally meaningless. I am really disappointed that FOW are connected with such an unfit for purpose company.

Having had full cover membership for 18 months with no claims - total outlay £480.00 today only to told with my first claim that my cars electrical part was not covered by the policy!
Rubbish Company with no customer focus - would never recommend.
Avoid this Company, Avoid, Avoid! ...... don't waste your money.

Crap company nothing short of common criminals the chairman has no standards has no good morels in fact Richard turpin highway not motorway direct plc how this company survive i do not no mind you a company so big and don't VAT i think HMRC should check this company out as the chairman D Antcliff is also an accountant people in positions like this know all the loop holes even profiteering of the back of COVID 19 witch the Government said they would punish so ill send HMRC AND BORIS JOHNSON an Email just to help this country lookout for criminals robbing the British Government of what is should be receiving i don't know how this company have been getting away with it . i will start a petition on change.org AA Warranties and Motorway Direct underwriter goes into liquidation

28/07/2016 in Supplier News
printtwitterfbinSend to a Colleague
likeWas this article useful?
10 people found this useful
Customers of AA Warranties have received reassurance that their policies still hold water after the schemes’ Gilbraltar-based underwriters fell into liquidation.
But AM understands that around 250,000 policy holders could face uncertainty in the event of making warranty and motor insurance claims underwritten by Enterprise Insurance Company PLC, with the issue of policy transfer unlikely to be completed within three months.

The Gibraltar Financial Services Commission directed Enterprise Insurance Company to cease writing new business a week ago after the company admitted to being insolvent and Mr Frederick White was subsequently appointed as Provisional Liquidator at the Supreme Court.

A source within the insurance industry told AM: “I have no doubt that these warranties and motor insurance policies will be honoured, but customers are unlikely to see a quick resolution to any claims.”

A spokesman for AA Warranties said: “Enterprise failure Motorway Direct, which provides AA-branded warranties, is in contact with customers to reassure them that valid claims will be met.

ADVERTISING

Ads by Teads
“All new warranty business is now underwritten by Amtrust International. We cannot offer any further detail at this stage except to say that we continue to have the best interests of customers at heart.”

Sheffield-based Motorway Direct, whose warranties were also underwritten by Enterprise, refused to comment on the situation but were keeping customers updated on their company website.

A statement published online said: “The Provisional Liquidator will explore options for transfer of policies, protection of assets and any other steps that can best protect the position of policyholders, including the continued processing of claims and continued validity of policies. The Provisional Liquidator is required to report back to the court within three months.

“Mr White will now be managing the Company’s affairs under the supervision of the GFSC. He will be working with the Enterprise staff and claims operations to ensure that the insurance business continues to operate. This includes managing and processing all claims; this applies to claims arising in each of the countries that Enterprise operates in.

“Mr White will be contacting all policyholders to notify them of his appointment and what happens now. He will be talking directly to each of Enterprise’s brokers over the course of this week.

“Whilst claims will be processed, Enterprise is not able to pay any claims at this stage. In those countries where compensation schemes operate, claims will be considered by those schemes.”

A multi-award-winning news journalist, Tom is news and features editor for Bauer Media’s AM brand. His role demands he keep abreast of all industry and business news to provide coverage of the franchised automotive retail sector and the wider automotive industry, while assisting in the management of the magazine’s production and AM events.

I have been trying to get in touch with this company for 36 hours, even trying the previous CEO which I had to source on the internet! I am a key worker, my car can not be driven, I have a policy, yet cannot even get in touch to be advised where to take my car, let alone proceed with a claim?! I’ve tried all email addresses, phone numbers, Twitter, Facebook.. to no avail? No response?! Can someone please get in touch ASAP

We sincerely appreciate the help & support from case handler Sharon Wright, We were so much worried about reading some of the reviews but not in our case. So It’s worth taking extended warranty. Today we received the payment of our BMW 320 market price which great relief of 8k plus. I personally highly recommend this warranty company. Once again many thanks to Sharon Wright for the immediate responses in this Pandemic period.

Air Con failed, blowing cold air, fault damaged connection between pipe and condenser, both need replacing, not covered say Motorway Direct as pipe involved and pipes are not covered. Left with the impression they will use any excuse not to pay out.
Hope nothing else fails on the car.

EPC light came on my Audi A3. Emailed the claims team and they got back to me the next day. Option to get it checked in the garage recommended by motorway which was local to me or of my choice. I must say the garage they recommended was excellent. Problem detected and fixed . Absolutely no hassle. I spoke to no customer service member throughout the whole process. Fantastic service