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Motorway Reviews 

106,843
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be excellent, straightforward, and efficient from start to finish, highlighting a smooth and hassle-free user experience. Many people appreciated the professional and helpful staff, noting excellent communication and support throughout the process. Reviewers often achieved a fair or great price for their vehicles, frequently exceeding dealership offers and meeting initial guide prices. However, some customers also noted issues with price reductions during collection, where the final offer was significantly lower than initial estimates due to unexpected diagnostics or re-evaluations. Some people were dissatisfied with customer service, mentioning conflicting information, unresponsiveness, or difficulties reaching support. Additionally, a few reviewers experienced slow or clunky processes, including problems with document uploads and dealers not showing up.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the smooth collection, professional... See more

Price

Users describe ambiguous interactions with price, with many customers reporting satisfaction with the price... See more

User experience

People report positive experiences with the user experience, often describing the process as simple,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time selling a car this way, so was a tad reticent. However after being lowballed by my main dealer I took the plunge. The process was simple start to finish. And the contact at moto... See more

Rated 5 out of 5 stars

Really easy, straightforward process. Liked the photo templates. I was very upfront about all blemishes which meant no haggling on the driveway at collection. Slightly disappointed with the value, but... See more

Rated 5 out of 5 stars

Process was simple. The app is great, particularly the photo upload part. Would have liked a bit more specific guidance after the offer was made. Seemed a bit like the Motorway part was over then, a... See more

Rated 5 out of 5 stars

I had a bad experience with Motorway a couple of years ago, but decided to give them another go as a couple of friends gave glowing reports. This time the process went smoothly - just as described. I... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107K reviews

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4.4

All reviews

(106,843)

20,434 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and stress free

Great customer service. App very easy to use. Added car on the Saturday and sold the next day. Funds in account as soon as buyer gave the ok. Straight forward sale. Would highly recommend Motorway.

18 July 2026
Rated 1 out of 5 stars

Extremely poor

Extremely poor. The best offer they came up with for my Ford Focus was £1,400. Two weeks later I’d sold it for £2,700 on Facebook Marketplace. I would never consider using Motorway to sell a car ever again. You will likely be offered less than half the true market value for your car despite what they promise initially. Avoid like the plague.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Very fast & efficient service with…

Very fast & efficient service with plenty of communication and advice on how best to sell my car. Happy with the results, payment was within minutes. This is the second time I have used Motorway and would definitely recommend them.

19 July 2026
Rated 5 out of 5 stars

Used Motorway to sell my car

Used Motorway to sell my car, it was really easy to use the App and the communication was really good.
My car sold within 24hours. I received an email from the buyer to arrange collection.
North Park motors were a pleasure to deal with, arrived to view and collect car, made it very straightforward and payment was made to my account immediately. All DVLA paperwork was completed online and would highly recommend to anyone considering selling their car.
Well done Motorway and NorthPark motors.

14 July 2026
Rated 1 out of 5 stars

Worse experience ever

Worse experience ever! Motorway are only interested in getting their fee. There is no protection for the seller. We had declared everything accurately as required. We had an offer from a dealer that was sort of decent. When he arrived he started saying the seems to be a problem with the clutch as "it releases too high", and also a small oil leak, and he wanted to knock off £1300 off the price he bidded, which was £2750! Of course there was absolutely no indication about these "problems" he invented. The car was serviced and MOT'ed less than a month ago, there was absolutely no problem with it. Also we are not car mechanics, we couldn't have possibly known about these. We did the annual service and MOT and we're assured that all is well. So I challenged the dealer and called Motorway to confirm that since we had declared everything accurately to the best of our knowledge the dealer can't negotiate the price, as per their terms. They said that this is true only when pushed too hard, and kept saying that if I am not happy I don't need to accept the offer, and they would tell me next steps to release the car. In the meantime I negotiated heavily with the dealer and agreed on a price reduction of £400 instead of £1300 that he had originally proposed, which proves by itself that the problems he was suggesting were simply untrue, he was just trying to rip me off.
When I checked my emails after he left and the transaction was completed, I saw that he had declared the "problems" to Motorway and Motorway where saying that if I didn't want to accept the offer and wanted to put the car back on auction I had to upload an invoice proving that they are fixed, or get a health check from a garage stating that there are no problems, ie a lot of extra money for nothing and delay.
This whole thing felt like blackmail. A random dealer wins the auction, then comes and invents some problems to reduce the bidded price in half of what he bid, and Motorway allow him to declare all that and leave you with no options to officially challenge them unless you spend an awful lot of money and time. They don't offer any real protection to the sellers, they are structured to allow the dealers to play tricks to the sellers and are only interested in getting their fee. They were most unhelpful on the phone. If there "problems" were real as the dealer was claiming and he would have to spend a lot of money to "fix them" he wouldn't have agreed to buy the car at £2300 in the end!
I don't recommend it to anyone!

17 July 2026
Rated 4 out of 5 stars

The process is good and well guided

The process is good and well guided. The final outcome was let down by the buyer - who motorway claimed was approved but when the driver who came to pick up the car tried to contact him, his phone just went to voicemail. Motorway then just said 'reschedule the pick up ' - which is a disaster for the driver who's stranded at my house with no way of getting to his next pick up.

17 July 2026
Rated 4 out of 5 stars

The process was fairly simple

The process was fairly simple. Once questions were answered and photos taken and examined and the auction complete a price agreed. Unfortunately there was the usual disingenuous haggling over cost thst plagues the car industry. However once a final price was agreed rhe sum was paid into the bank and the car finally sold.

15 July 2026
Rated 5 out of 5 stars

Excellent process with clear and…

Excellent process with clear and concise information from start to finish. The buyer, Corner House garage, were spot on as well, giving me a little time to get alternative arrangements in to place before they collected the car. Obviously not something you do very often, but would definitely use again should the need arise.

17 July 2026
Rated 5 out of 5 stars

Very easy to use app

Very easy to use app, step by step guidance makes listing your car a breeze. Offered a much better price than the trade in value at the dealership.

19 July 2026
Rated 5 out of 5 stars

I was told to use motorway by a friend…

I was told to use motorway by a friend who had used it as it was super simple and a lot easier than selling private but you still get a decent price for your car.

I uploaded everything and got an estimated price and then was able to verifying my documentation before the sale. I actually declined an offer after I had originally accepted it as I had found more service history. This was really simple and motorway helped with it instead of making me feel like I had done something wrong.

I accepted the 2nd auction offer and had £35 knocked off on pick up just because of an engine cover I forget had a crack in it. But because I had declared everything properly no other money was taken off.

The buyer was super lovely and I can’t believe how easy and quickly I was able to sell my car and got the price I wanted for it!

Would definitely use again!

19 July 2026

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