Motortrustuk Lancaster Reviews 

200
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and informative. Many people highlight the excellent customer service, noting the ease and efficiency of the car buying process, often describing it as smooth and stress-free. Conversely, a small portion of people felt dissatisfied with product quality and after-sales communication. Reviewers reported issues with the vehicle's condition upon delivery, citing undisclosed defects such as engine leaks, faulty components, or outdated service history. Some also experienced poor communication, noting unresponsiveness, misleading information about fees or vehicle history, and a lack of transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and friendly staff who... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Rated 5 out of 5 stars

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200 reviews

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No recent history of asking for reviews

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4.4

All reviews

(200)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience.

The minute I stepped into motor trust Lancaster, I felt I was in good hands. As the team was relatively friendly and took the trouble of understanding my requirements. I bought an Audi S5 that was in immaculate condition, very good value for the price. It was very straightforward, within a few hours I was leaving the dealership in my car. Great service.

9 October 2024
Rated 5 out of 5 stars

Motor Trust has recently sold me a…

Motor Trust has recently sold me a Volkswagen golf and I can say for sure, this whole process was flawless. The car was of excellent quality presentation wise and I liked how the employees were anxious to finalize a deal that worked for me. This is why I appreciate that no one pushed me to rush into action. They explained everything in detail and helped me regarding the financing. I love my new car and I am definitely going back to this dealership.

1 October 2024
Rated 5 out of 5 stars

Smooth and professional service

Walking into the showroom to buy my 2020 Range Rover Evoque was an enjoyable experience. The team was patient and helped me select the perfect car. They made sure the financing was clear and straightforward, I would be glad to find the opportunity of dealing with this esteemed company again and again.

26 September 2024
Rated 5 out of 5 stars

Owning a Suzuki Vitara was a cherished…

Owning a Suzuki Vitara was a cherished fantasy of mine and Motor trust helped me fulfill it. The minute I entered the showroom, I realized that I was more than well looked after. The team was skilled, courteous, and ensured that all the formalities were quick to complete.
They even organized for rapid transportation. I couldn't have been more satisfied with what I bought. The car is as new as the day it came out of the factory while the cost was fantastic.

3 October 2024
Rated 5 out of 5 stars

Perfect Mercedes GLE at a great price!

I was in the market for a pre-owned high end SUV when I saw a Mercedes GLE for sale at Motor Trust. I was impressed with the car's condition and it's price as well. The staff was really nice and helped me every step of the way. I was glad that there was no sales pressure at all. When I was ready to do so, It went really smoothly and I found myself driving new car home on the same day.

12 September 2024
Rated 5 out of 5 stars

A dream come true.

For many months now, I had been hunting for the most suitable car, when I found something compelling on the Motor Trust website. an Audi Q7. It was everything I wanted! The next morning, I went to the showroom and it was equally tremendous. All the financing applications weren't a problem for the staff, and I arrived back at my home the same day. I do not only recommend Motor Trust, I urge you to go there if you need any luxury car. These are real professionals and are concerned about finding the right vehicle for you. The next time I buy a car, this is the dealership I am going to.

19 September 2024
Rated 5 out of 5 stars

Motor Trust

Motor Trust, Lancaster surpassed my expectations during the purchase process, which followed the acquisition of my 2014 Nissan X-trail. Everything quickly fell into place from the very first call to the hand over. The sales representatives were knowledgeable and allowed me to choose what was the best for me without sales pressure. I was happy with the level of openness in the process of financing, which was quick. I got my car in good condition and overall I am pleased with the service offered.

19 September 2024
Rated 5 out of 5 stars

Professional and quick purchase.

Motor trust made the entire process of buying my Nissan X-trail so easy and pleasant. The staff was very professional as the environment in the showroom was warm and pleasant. They assisted me with obtaining financing and took the time to explain the process to me. Whenever the car was given to me, it was in perfect condition and I could not be more satisfied. Motor trust is surely the dealership to visit for anyone in search of a luxury automobile.

18 September 2024
Rated 5 out of 5 stars

Best car buying experience ever.

I bought an Audi Q6 from Motor trust. I'm really pleased with the service I got there. The staff were super helpful and they guided me through the buying process without making me feel rushed at all!! The car was in shape. I liked how upfront they were about prices and financing options too! If you're after a stress free car buying experience, I'd suggest checking out Motor trust.

12 September 2024
Rated 5 out of 5 stars

Couldn't be happier with the service.

Just got a Volvo V90 from Motor trust. The staff explained to me every single aspect of the car. The sales team provided great support, and did everything to have me make a reasonable offer for the car. What a great place to buy a car, straightforward, easy and quick.
I highly recommend them to anyone who is looking to buy from their website

30 September 2024

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