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Motortrustuk Garstang Reviews 

498
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely helpful, polite, and knowledgeable, ensuring that every question is answered clearly without experiencing any sales pressure. People note that the entire vehicle buying process is smooth, well organized, and supported by great communication from start to finish. Some reviewers were not happy with the after-sales support, mentioning poor communication, unexpected delays, and a lack of transparency after driving away. A few consumers also reported frustrating experiences regarding vehicle preparation, missing features, and unexpected mechanical issues with the purchased cars.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the car buying experience.... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are helpful and professional... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Clients share positive opinions on customer_service, noting friendly and professional interactions during... See more

User experience

Reviewers consistently report a high level of satisfaction with their user experience, highlighting friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

498 reviews

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No recent history of asking for reviews

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4.7

All reviews

(498)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thoroughly positive experience…

I had a thoroughly positive experience buying my fabulous BMW convertible from Joe. He was very upfront and honest with no hideous sales pressure. As I bought the car unseen in person, Joe sent me photographs and videos, highlighting any issues and confirming that all would be sorted which they were. He answered my many, many sometimes quirky questions in super quick time. Joe organised delivery and the car arrived in immaculate condition and so far I haven’t had any issues, just a beautiful convertible to whizz around in, in this fine sunshine we are enjoying! Thanks Joe

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! V helpful staff. Pushed the deal through in 2 days!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Ben

Ben was extremely helpful and walked me through every step of the deal. I was allowed to test drive the car at my own leisure. I was given all the options ranging from just the car to the premium package. Ben even stayed in contact with me on his days off and reserved the car as soon as I was ready.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Ben the Superstar Sales Exec

Ben the Sales rep was absolutely amazing. Very professional, courteous and accommodating. His customer service delivery was flawless. I was indeed whaooed! I will recommend anyone coming to Motor Trust Garstang to seek him out.

10 April 2026
Unprompted review

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