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Motorpoint - Portsmouth Reviews 

392
TrustScore 4.5 out of 5

4.7

468 London Road, PO2 9RN Hilsea, Portsmouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Today we went looking with a view of purchasing our next long term vehicle. Having visited a hard selling garage we ended up at motorpoint with a very professional agent , she was so accommodating... See more

Rated 5 out of 5 stars

no fuss, no hard sell, do your homework and you will have a great experience. Very helpful people and the whole process was very good. Particularly from Reagan on the initial call and completed by M... See more

Rated 5 out of 5 stars

I dealt with a salesman called Josh, he was helpful and attentive towards me when purchasing a new car from motor point. I would give Josh a five star for his service he offered while preparing my ca... See more

Company replied

Rated 5 out of 5 stars

From start to finish Finn was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 468 London Road, PO2 9RN, Hilsea, Portsmouth, United Kingdom

  • 02394 270705
Promotion box for Motorpoint - Portsmouth

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

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4.7

All reviews

(392)

5,868 reviews in the last 12 months

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Rated 4 out of 5 stars

Smooth and professional

Very impressed with how easy the purchase was and staff were good at making you feel comfortable. Only negative is that you won't negotiate on price which i feel will put people off. I couldn't even get free mats which would have been something.

30 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Perfect at Portsmouth.

As in the past with my many Motorpoint purchases, this was perfect. Excellent car, friendly, professional staff.

1 October 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 4 out of 5 stars

A slick operation in comfortable…

A slick operation in comfortable circumstances.

29 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Couldn't ask for better service

Couldn't ask for better service. The staff here were amazing. Credit goes to Charlie and Josh for having amazing customer service and they are truly a credit to to motorpoint

28 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Bought Audi A4 Black Edition- really…

Bought Audi A4 Black Edition- really pleased with the car and fair deal- Charlie very helpful at Portsmouth Motorpoint as was his manager - would recommend highly

1 October 2024
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 1 out of 5 stars

I purchased my car on the 22/07/2025

I purchased my car on the 22/07/2025. Everything was fine and I paid in full.
Since then I have had two outstanding problems.
a) defective car mats.
b) 2nd key not working.
Five emails and no response from Motorpoint.
Promised a refund by the mat manufacturers, never arrived.
Key, I was told that I would need to sort it out.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Staff was amazing start to finish…

Staff was amazing start to finish nothing was to much trouble very professional even when I got my car 5 days later had a phone call to see how I was getting on highly recommended company said if i had anything i wasnt sure on or wanted to no just give the branch a call

22 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

I found the salesman Wesley very…

I found the salesman Wesley very helpful and went through everything thoroughly it made the transaction very easy in what could be a bit nerve racking when spending large amount of money.
Also a mention to Megan who was also very helpful with the paperwork.

15 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Perfect!

Amazing customer service from Finn & Megan at the Portsmouth site, couldn’t thank them enough for a better experience!

28 August 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

The experience was brilliant!

I purchased a car through Motoropoint recently and the experience was brilliant! Charlie and the team were great and made the purchase really simple and straightforward. I would highly recommend anyone in the market to check out Motorpoint in Portsmouth.

13 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

pleased with the service I got

pleased with the service I got, friendly staff, have bought cars from Motorpoint previously and not been disappointed, got a great valuation for my part exchange.

8 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

A very pleasant salesman who was not…

A very pleasant salesman who was not overbearing and pushy. Nice premises and a good choice of virtually new vehicles at a very reasonable price.

12 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Staff were great

Staff were great

28 August 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Great job,castomers.

1 September 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 2 out of 5 stars

Disapointed with Motorpoint Quality Control

I bought a car from Motorpoint in Potsmouth and they were very good until it came to the car handover. A few days before I picked the car up they said the car would be fully valeted, quality checked with no warning lights including the low fuel light. When I collected the car it was in a dimly lit collection bay and it wasn't until I drove away I realised the seats were filthy and had not been cleaned. Also, the fuel light was on and there was only 25 miles of fuel in the car and a slow puncture on the rear right tyre. I have spoken and emailed them about this, but have not had any response a week later. I am very disapointed as their website video says all cars are checked and cleaned and much more. Make sure you thouroughly check the vehicle you buy in daylight before accepting it as they don't do what they promise.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great price, everything ran smoothly, on time with really helpful staff. Used them before, will do again.

23 August 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Excellent service - Finn

I was greeted by Finn Harrison as I arrived, he helped me understand the process as a first time buyer from a dealer, assisted with the paperwork, and all around created a really enjoyable and comfortable experience to ensure I was happy with my car before I paid as well as what additional options I should think about relevant to my circumstances.

15 August 2025
Unprompted review
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 5 out of 5 stars

Perfect sale

Perfect sale, great service from Wesley picking up my GR86, couldn’t be better!

10 August 2025
Motorpoint - Portsmouth logo

Reply from Motorpoint - Portsmouth

Thank you very much for purchasing your new car from Motorpoint and for taking the time to leave feedback.

I am so pleased you had a great experience and I am very proud of my team, they are all amazing and want to look after our customers so I am pleased you felt that.

Enjoy your lovely new car and we look forward to seeing you again, you know where we are if you need us.

Kind regards
Megan Tee
Sales Support

Rated 1 out of 5 stars

Tried to sell my sister a car that was…

Tried to sell my sister a car that was clearly faulty. Sent her out on a test drive when the tracking and brakes were faulty. Apologised and promised to get repaired before purchasing. Lack of communication from them ultimately lead to us pulling out of the deal.

14 July 2025
Unprompted review

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