Motorpoint - Glasgow Reviews 

AVOID MOTORPOINT – Extremely disappointing experience

I would strongly advise anyone considering buying a car from Motorpoint to think twice and consider going elsewhere.

My partner purchased a 2018 SEAT Mii from Motorpoint’s Mount Vernon branch only two weeks ago, and I have already been left dealing with a serious safety concern regarding the condition of the vehicle.

I discovered that three of the tyres are cracked and perished. What I find particularly concerning is that two of these tyres have been on the vehicle for approximately 9½ years, while another has been on the car for over 5 years. These are safety-critical components, and I find it extremely disappointing that tyres of this age and condition were still fitted to a vehicle being sold by a major motor dealer.

I contacted Motorpoint to raise my concerns, expecting them to take responsibility and resolve the issue. Instead, I have been left extremely frustrated with the response and the way my complaint has been handled.

I have dealt with Customer Services Manager Victoria Pyott, and I am very disappointed with how my concerns have been dealt with. I purchased this car only two weeks ago and should not have to fight to get a serious safety-related issue properly addressed. She wasn’t interested from the work go and had already written off the complaint as far as she is concerned the car is road legal and wasn’t interested that cracked and perished tyres affect the safety and stucture of the tyre. The tyre report from the pre delivery inspection only gives tyre readings but nothing mentioned about cracked and perished tyres.

The whole experience has seriously undermined my confidence in Motorpoint. I bought the vehicle expecting it to be safe and fit for purpose, yet I have had to identify problems myself almost immediately after purchase.

There was also an issue with corrosion on the brakes which was causing vibrations through the pedal which had to be fixed again nothing on the pre delivery inspection !

Based on my experience, I would avoid Motorpoint and would not recommend the Mount Vernon branch. I certainly would not purchase another vehicle from them.

If you are considering buying from Motorpoint, I would strongly recommend having the vehicle independently inspected and checking the age and condition of every tyre before handing over your money.

Extremely disappointing experience.

Bought my last 3 cars from Motorpoint, always found the staff to be great, not pushy. Never had any issues. Definately my first choice.

An incredibly negative experience that I had to seek legal advice from , I was sold a car that was not prepared in any way, paid for the ceramic coating that was definitely not applied, met with arrogant, passive aggressive staff, dismissive, relayed my concerns to staff members who were blatantly untrue in their replies, had to take the car to a garage the same day I picked it up...

Thank you motorpoint.
A big Thank you to Josh who was extremely helpful when we went to view the car (Sun 09/08/2026) explaining all we needed to know and answering any questions we had We went back to pick the car up the next day (Mon 10/08/2026) and saw Aishah Sharif who completed the sale. Aishah went above and beyond to help us. A huge Thank you Aishah, couldn't have managed without you. You truly are a star and a definite asset to the company.

Best price for my car in the market, best price on my part ex. Car delivered in less time than they thought. Simple and painless.

Same old story, very good and caring at point of sale but their after care is unbelievably bad. Never in my life have I been spoken to by a business the way I was by Glasgow motorpoint. Also the car i got had immediate wet belt issues and was off the road for two months and i was arguining with them to pay for it as it was mis sold, they eventually conceded they were in the wrong.

Additionally, the trade in value for my car was massively reduced unbeknownst to me, literally robbed of around £1200. As soon as I sought recompense I was treated like scum of the earth. Would avoid this dodgy lot at all costs.

Staff where amazing quick and efficient

Staff very nice and very helpful

Bought a car and after 2 weeks had to have brake and brake pads renewed

Good car good salesperson Daniella Boyd very good

No pressure from sales staff, good selection of cars, prices good. Quality cars.
Staff friendly, knowledgable.

Left to make your own choice no pressure.....but only one key and no hand book or service manual for vehicle

Easy way to buy a car. Good trade in value

No pressure, friendly staff

The whole process of looking at cars was very comfortable no sales hassle and the sales people were always very helpful when asked any questions when we eventually picked our car Hugh was fantastic and gave us advice on everything but definitely not pushy I would definitely recommend motorpoint

Good arrangements for viewing the car and test drive. Staff were helpful without any pressure.
Good value for money.
We found that service history documentation was missing when we got the car home, which was frustrating. However, customer service centre were able to provide this. A little bit of unnecessary hassle, but solved with a little effort.

I’ve just purchased my fifth car from Motorpoint Glasgow, and once again the experience was absolutely outstanding. The team consistently go above and beyond to make the whole process smooth, stress-free, and genuinely enjoyable. From the moment you walk in, you’re made to feel valued, and nothing is ever too much trouble.

A special mention has to go to Josh, who I dealt with this time. He was exceptional from start to finish—friendly, knowledgeable, and genuinely invested in helping me find the right car. He took the time to answer every question, kept me fully informed throughout, and made the entire process feel effortless. It’s rare to come across someone so professional yet approachable, and he’s a real credit to the team.

The staff are knowledgeable, professional, and never pushy—just genuinely helpful in making sure you find the right car. Everything is handled efficiently, from viewing to driving away, with clear communication every step of the way.

It’s rare to find this level of consistency in customer service, which is exactly why I keep coming back. I wouldn’t hesitate to recommend Motorpoint Glasgow to anyone looking for a quality car and a first-class buying experience.

Thanks,

Chris

Knew what i wanted
Found what i wanted
Done and dusted

No pressure ,good value of old car and great value of new car.

Young lady member of staff- Jade ?- was very pleasant and competent.The hand over of my old car( in part exchange),the settlement of the new car and the taking possession of same all went very smoothly.Any questions I raised were promptly answered.The new car- a Hyundai Kona- was beautifully presented.Car only a few months old with very low mileage.Price paid represented a sizeable saving on the official list price.