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Motorpoint - Edinburgh Reviews 

511
TrustScore 4.5 out of 5

4.6

25 Baileyfield Road, EH15 1BT Portobello, Edinburgh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Motorpoint made sure everything was ready to go and had the car clean and tidy, The staff were very friendly and helpful with any questions or advice i needed on the car i had bought. Got the car at a... See more

Rated 4 out of 5 stars

+Being able to wander round the cars without sales staff harassing. +Great quality car at reasonable price. +Friendly service. +A lot of process done ahead of time on phone or online. - No... See more

Rated 5 out of 5 stars

Couldn't praise the staff more highly, especially Sanjay who was an absolute star, Craig was also very helpful. Could not have been more patient and helpful. The company should be proud they have staf... See more

Rated 5 out of 5 stars

From first visit, to driving away with our new car, at a price cheaper than anywhere else, amazing service and quality by the whole team. No hard sell, no degrading talk on our trade in, unlike the... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 25 Baileyfield Road, EH15 1BT, Portobello, Edinburgh, United Kingdom

  • 0131 608 3637
Promotion box for Motorpoint - Edinburgh

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

511 reviews

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4.6

All reviews

(511)

6,032 reviews in the last 12 months

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Rated 5 out of 5 stars

A great team selling great cars!

Great staff! Knowledgeable and helpful and NEVER pushy like some of the other dealerships I visited! Great range of cars at great prices! I wasn’t entirely sure what I wanted but the team found me a car I love, well within budget! Would have no hesitation in recommending Motorpoint Edinburgh!

13 October 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We appreciate your positive feedback regarding our Edinburgh team. We're happy to hear that you found our staff knowledgeable and helpful, and that you are delighted with your car.

Thank you
Shannen

Rated 5 out of 5 stars

Great and friendship place

Great and friendship place, amazing prices

29 October 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're glad you enjoyed your experience and appreciate your positive feedback. Thank you for highlighting our prices and atmosphere!

Thank you
Shannen

Rated 5 out of 5 stars

Very good price and so helpful staff…

Very good price and so helpful staff nothing to much trouble for them

19 October 2025
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Reply from Motorpoint - Edinburgh

Thank you for your kind words! We're so glad you found our pricing competitive and our team helpful — we always aim to make the process as smooth and supportive as possible. We really appreciate your feedback and hope to see you again soon!
Shannen

Rated 1 out of 5 stars

Let themselves down

Was 5 star but assured car had been serviced and over 2 weeks later despite chasing several times - being absolutely ignored! No idea if car serviced or not and staff in Edinburgh not interested in helping. Shame as they were excellent up until this point. Make sure you get EVERYTHING in writing, very shoddy. Several messages ignored

8 October 2025
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Reply from Motorpoint - Edinburgh

We appreciate you bringing this to our attention and we are sorry to hear about the lack of communication regarding your car's service. We'll investigate why your messages were ignored and work to prevent this in the future.
Shannen

Rated 4 out of 5 stars

This C Class Mercedes is my third buy…

This C Class Mercedes is my third buy from Motorpoint, good cars at good prices. Only negative thing about Motorpoint- three times I’ve bought from you- and three times I’ve had to purchase fuel on the way home!!! No need to be THIS MEAN . Come on now, a £30 K purchase and you put next to no fuel in the car!! Ridiculous. David Cunningham.

8 October 2025
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Reply from Motorpoint - Edinburgh

We appreciate your continued business and are happy you like our cars and prices. We're sorry to hear that the fuel level has been an issue during your purchases. We'll review this to see how we can improve the experience. Thanks for your feedback.
Shannen

Rated 5 out of 5 stars

Very good range of vehicles at…

Very good range of vehicles at competitive prices. Makes buying a car a very easy process.

12 October 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you found a wide selection of vehicles at great prices! We're glad the purchase process was easy for you.
Shannen

Rated 5 out of 5 stars

Excellent price for vehicle and very…

Excellent price for vehicle and very good customer service.

17 October 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you had a great experience with our customer service and pricing. Thank you for your positive feedback.
Shannen

Rated 5 out of 5 stars

Mini

Excellent service very helpful

17 October 2025
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Reply from Motorpoint - Edinburgh

We appreciate your kind words! We're happy to hear that our service was helpful to you.
Shannen

Rated 5 out of 5 stars

MotorPoint experience

Fantastic service all the way through From manager to sales and workshop all we’re a credit to MotorPoint

15 October 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you had a fantastic experience with our team. We appreciate your positive feedback and thank you for recognizing our commitment to service.
Shannen

Rated 4 out of 5 stars

1st class service at showroom

Communication could have been better leading up to is viewing the car, it required some work done so 2 viewing cancelled but no information between cancellations.
On day of test drive Lewis looked after us really well and everything went like clockwork.

15 October 2025
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Reply from Motorpoint - Edinburgh

We appreciate you bringing this to our attention. We regret that the communication regarding the viewing fell short of expectations and apologize for any inconvenience. We're glad the test drive went smoothly.
Shannen

Rated 5 out of 5 stars

Good service and not pushy

I used Motorpoint for the first time . I found them straightforward to deal with. The salespeople were pleasant and helpful. Prices were reasonable and they were not pushy

10 October 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that your first experience was straightforward. It's great to know our sales team was pleasant, helpful, and not pushy, and that you found our prices reasonable. Thanks for your feedback.
Shannen

Rated 5 out of 5 stars

Edinburgh Motorpoint - excellent

Honest and genuine when it came to selling my car to them. Edinburgh Motorpoint made the transaction so easy and quick, I was genuinely shocked at how quick the car was sold and all paperwork done. Cash straight to my bank - such a relief😁

10 October 2025
Unprompted review
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that selling your car to us was so easy and quick. We're glad the transaction and paperwork were efficient, and you received the cash promptly. Thank you for your positive feedback!
Shannen

Rated 5 out of 5 stars

Excellent experience

My experience with finding the right car was easy, Connor was really helpful and explained how I could get finance on a car as well as explaining the different finance options available to me. I went from finding a car I liked to having everything done and driving off the lot within a week. 10/10

26 September 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that finding the right car was easy, and that the finance options were clearly explained. It's great to know you were able to drive off the lot within a week. Thank you for your feedback!
Shannen

Rated 4 out of 5 stars

Good service and price

The team were helpful and persisted until I got a car I was very pleased with.
Friendly service and not pushy. Price was good

7 October 2025
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Reply from Motorpoint - Edinburgh

We appreciate you taking the time to share your experience. We're so glad to hear that our team was helpful and that you are pleased with your car!
Shannen

Rated 5 out of 5 stars

Very large choice of nearly new cars

Very large choice of nearly new cars. No pressure from sales staff

29 September 2025
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Reply from Motorpoint - Edinburgh

We appreciate you mentioning our large selection and the no-pressure environment. We're happy you enjoyed your experience with us!
Shannen

Rated 5 out of 5 stars

Helpful staff

We were really impressed by the staff at Motorpoint , they were helpful and efficient but also were so laid back , so you didn’t have that hard sell attitude you sometimes get at showrooms . Will definitely recommend.

29 September 2025
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Reply from Motorpoint - Edinburgh

We're happy to hear that you were impressed with our team's helpfulness and efficiency. We're glad you appreciated our laid-back approach. Thank you for recommending us!
Shannen

Rated 5 out of 5 stars

Simple

Simple, quick and efficient transaction.

22 September 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that your transaction was simple, quick, and efficient. Thank you for your positive feedback; it means a lot to us.
Shannen

Rated 4 out of 5 stars

New car experience

Good clear advice and no pressure from sales staff. Felt I was supported in a decision not wild a car.

24 September 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that you found our advice helpful and appreciated our no-pressure approach. Thank you for sharing your positive experience with us!
Shannen

Rated 5 out of 5 stars

I felt the Motorpoint representative to be very professional and helpful…

I felt the Motorpoint representative to be quite thorough with his information, and I didn't feel pressurised into buying my vehicle on my visit to the garage. He spent time explaining all the details of financial matters.

26 September 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that the representative was thorough and you felt comfortable during the car-buying process. We appreciate you acknowledging the time spent explaining the financial details. Thanks for your positive feedback.
Shannen

Rated 5 out of 5 stars

Excellent company to deal with and an…

Excellent company to deal with and an excellent employee in the name of Jordan Edinburgh branch

24 September 2025
Motorpoint - Edinburgh logo

Reply from Motorpoint - Edinburgh

We're happy to hear that you had such a positive experience with us! Thank you for taking the time to leave your kind feedback.
Shannen

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