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Motorpoint - Castleford Reviews 

896
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TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Well done Motorpoint . This is the second car we've bought from them .The whole experience was perfect . The price for the car was very competitive and we were given a good part exchange deal with ou... See more

Rated 5 out of 5 stars

Matt Shaw provided us with a great experience when purchasing the new car. Provided us with all the information and explained it in a clear and easy manner to follow. Never felt like we were being pu... See more

Company replied

Rated 5 out of 5 stars

Joe was absolutely amazing, he explained everything so we understood and were happy every step of the way, he never pressured us into anything we were free to make our own choice. even when we had a f... See more

Company replied

Rated 5 out of 5 stars

Good selection of vehicles with helpful staff. No pressure and everything was explained up front. This was my first ‘used car’ in over 30 years and was pleasantly surprised with the no haggle and rel... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

896 reviews

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4.6

All reviews

(896)

6,149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly staff all around the…

Great friendly staff all around the building. Lovely friendly atmosphere and no pushy salespeople. Would highly recommend to anyone wanting to purchase a good quality vehicle.

15 May 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Ann,

Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you enjoyed our friendly and hassle free car buying environment and would be happy to pass your comments on to our fantastic team!

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

When buying a car we always use…

When buying a car we always use Moterpoint as you can browse at leisure without a sales man on your back.
All your salesman are brilliant
Wouldn’t go anywhere else.

9 May 2026
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Reply from Motorpoint - Castleford

Hi Margaret,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you have had another positive experience with us and would be happy to pass your comments onto our lovely team!

Thank you again for your continued support, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service my Tyer light came on…

Excellent service my Tyer light came on booked in , fixed straight away
First class service.

8 May 2026
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Reply from Motorpoint - Castleford

Hi Michelle,

Thank you for taking the time to leave us your feedback. I'm sorry to hear that your tyre pressure light illuminated after collecting, however i'm glad to hear that our team were able to support you with a resolution quickly and professionally.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

From the minute I arrived to driving…

From the minute I arrived to driving away with my new car the customer service particularly from Matt who helped me all the way with the purchase was absolutely first class.

7 May 2026
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Reply from Motorpoint - Castleford

Hi Mark,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you received such excellent service from Matt and would be happy to pass your comments on to him.

Thank you again for your support, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience.

Bought new car from motor point, great car, put deposit down, loved car, salesman not pushy, didn't try to sell me lots of extras, great price, straight forward, would definitely recommend.

5 May 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Karen

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you enjoyed our hassle free car buying environment and would be happy to pass your comments on to our team.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great choice of cars

Great choice of cars, great part exchange price and a well priced car which I bought. Excellent customer service from sales executive Marcin M. Lovely atmosphere Castleford. Always a pleasure visiting and browsing stock !

2 May 2026
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Reply from Motorpoint - Castleford

Hi John,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you had another fantastic experience with Marcin!

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Collecting my new car experience

I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has been very prompt getting back to me via email, answered all my questions and been so helpful and friendly throughout the whole process!

2 May 2026
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Reply from Motorpoint - Castleford

Hi Miss Davies,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you had a positive experience with Kareem and would be happy to pass your comments on. If there is anything further we can do to improve, please do not hesitate to contact us.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very helpful staff answered all my…

Very helpful staff answered all my questions with clear answers and were very patient this is the 2nd car I've bought from here and if I need another in the future this is the first place I would visit Jo

1 May 2026
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Reply from Motorpoint - Castleford

Hi Derek,

Thank you for taking the time to share your feedback! We're thrilled to hear that our team were helpful, patient, and provided clear answers.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Staff good car selection good just need…

Staff good car selection good just need a little bit more

6 May 2026
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Reply from Motorpoint - Castleford

Hi Dave,

Thank you for taking the time to leave us a review. I'm glad to hear that you had a positive experience with our team and would appreciate it if you are able to update your review with more information on how we can improve moving forwards.

Thank you for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Easy simple straightforward

Easy simple straightforward

1 May 2026
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Reply from Motorpoint - Castleford

Good Morning,

Thank you for taking the time to leave us a 5* review! I'm glad to see that you had a positive experience with our Castleford team and would be happy to pass your feedback on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

So easy and straight forward

So easy and straightforward from beginning to end nothing was too much trouble thanks to Abs and Charlotte excellent handover everything explained to the letter highly recommend and thanks again to all the team

5 May 2026
Unprompted review
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Reply from Motorpoint - Castleford

Hi Simon,

Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you had a hassle free car buying experience with us and that both Charlotte and Abs were able to make the process enjoyable for you.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very smooth , easy and pleasent experience

Very smooth, easy and pleasent experience from initial enquiry to sale. Very friendly and professional, no pushy salesman just helpful and knowledgeable. I would highly recommend this garage to anyone. .

3 May 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Ellie,

Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had such a pleasant store experience and that our helpful team were able to make your purchase as smooth and possible.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 4 out of 5 stars

Ease of buying

Ease of buying
Helpful friendly staff
Had the exact car we required.

26 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Martin,

Thank you for taking the time to leave us your feedback. I'm glad to hear that we were able to make your car buying experience so easy!

If there is anything further we can do in order to improve please do not hesitate to contact me directly. Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Motorpoint Castleford Review

On visiting Motorpoint Castleford I was greeted by Michal Rybak who helped me locate the vehicle I was interested in purchasing. From the start of the process to the final purchase of the vehicle Michal could not have been more patient and helpful in dealing with my enquiries. At no time did he pressurise me into making a hasty decision which is very unusual in this industry.
I am extremely pleased with my purchase and thanks to Michal have no regrets using Motorpoint.

28 April 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Kenneth,

Thank you for taking the time to leave us a 5* review. I'm thrilled to hear that you had such a positive experience with Michal and that he was able to look after you so well.

Thank you again for your purchase, we hope to see you back in store in the future.

Kind Regards,
Kayley Ainsworth
Customer Service Manage

Rated 5 out of 5 stars

Abs was a first class salesman who took…

Abs was a first class salesman who took great care of us to ensure we picked the correct vehicle.

30 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us a review! I'm thrilled to hear that you had a first class experience with Abs and will be sure to pass your comments on to him.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Great staff excellent service

30 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Richard,

Thank you for taking the time to leave us a 5* review! I'm glad to see that you had a positive experience in store and that our team were able to look after you so well.

Thank you again for your purchase, we hope to see you again soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

The salesman was superb

The salesman was superb, not st all pushy and made the whole process very easy

22 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Gary,

Thank you for taking the time to leave us your feedback. I'm glad to hear that our sales team were able to make your car buying experience hassle free and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Amazing Service and Great Pricing

I had an amazing experience while shopping for my car. I looked online and fell in love with the car and then when i saw it in person i just fell in love even more. The service from the staff was amazing Matt was my sales person and he helped me with everything that i needed and was super helpful, the pricing for the car was amazing and especially with the amount of miles it has on it, and Matt helped me with all the financing and helped with bringing the price down to a number which was reasonable for me. Thank you all so much for giving an amazing experience and Matt was amazing.

21 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Zoe,

Thank you for taking the time to leave us such fantastic feedback! I'm thrilled to hear that you had such a positive car buying experience with Matt and will be sure to pass your lovely comments on to him.

Thank you for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

There is no hard sell at Motorpoint

There is no hard sell at Motorpoint, it is easy to view vehicles on your own but advice is always given if you ask one of their sales team.
Having used Motorpoint before I knew what to expect and Kareem our salesperson was very helpful, overall a first class service.

26 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Neville,

Thank you for taking the time to leave us your feedback. I'm glad to hear that you found Kareem helpful and will be sure to pass your lovely comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Good service.

Your staff are the face and backbone of the company.
Josh Abell was the person we dealt with at Castleford, a trainee salesman.
His demeanor and communication style fitted us very well!
He will be an asset to your team.
The vehicle was the second one we viewed and bought. A great price and service.
An enjoyable experience.

26 April 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi David,

Thank you so much for taking the time to leave us your lovely feedback! I'm thrilled to hear that you had such a positive experience with our trainee sales executive, Josh, and will be sure to pass your comments on.

Thank you for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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