Fantastic customer service. We'd been trying to book a motorhome and, thing high season, everything was sold out. Lewis actually called us and got our requirements, going off to find something that wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Motorhome Republic for a number of years and have found them to be the best at what they do. Staff are always helpful and if they don't know something or if there is a problem they come b... See more
Company replied
Company details
Written by the company
Motorhome Republic is an Online Travel Agency specialising in Motorhome, RV and Campervan rentals worldwide. With supply in 38 countries across the globe, our team of dedicated and knowledgeable motorhome experts are confident we can find the best option to suit your needs.
Contact info
Auckland, New Zealand
- customercare@motorhomerepublic.com
- motorhomerepublic.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Motorhome Experience
Thank you,Iulia, for sorting some very complex arrangements with my motorhome rental in New Zealand after I found that the ferry between the North Island and the South Island was completely booked out. Iulia was completely invested in helping me, even using her day off to make sure all the paperwork and arrangements were sorted before my rental commenced to ensure that I could get a refund (which I received). Iulia could not have been more helpful and professional and ensured that my husband and I had a brilliant motorhome experience in New Zealand.
Julie-Clare
1 March 2026
Unprompted review
Reply from Motorhome Republic
Hi Julie-Clare,
Thank you for your kind words! We're thrilled to hear that you received such incredible customer service from our team member, Lulia. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Solution found
Our rental van wasn’t available at first. In there hours, an alternative solution has been found so that we could organize our journey on the west coast. Thanks for your reactivity.
16 March 2026
Reply from Motorhome Republic
Hi Philippe, Thank you for your review! We're really happy to hear the team were able to find a resolution quickly for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, ^Alana
Very good to deal with and looks after…
Very good to deal with and looks after the customer, I will definitely book with them again but will not recommend using TUI vehicles as they don’t care about customer concerns, Thank you Motorhome Republic keep up the good work
2 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Darren,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We strive to provide our customers with the best possible outcome, and your feedback is greatly appreciated.
Kind regards,
^Chloe
People very kind and available to answer
The people I spoke with were very attentive and available to answer my questions.
They were very kinds and the informations were very clear
Thank you
20 November 2025
Unprompted review
Reply from Motorhome Republic
Hi Meklati,
Thank you for your kind words! We're thrilled to hear that you received wonderful customer service from our team and got all the information needed for make your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
A VERY DISAPPOINTING EXPERIENCE
We booked and paid in full for a campervan 6 months in advance of our trip to NZ. We had a week in the North Island before picking up the van in Christchurch. 2 days before our pick up date the van was cancelled. It was at this point we discovered that Motorhome Republic had booked the van with a company called Kiwi Campers. Both indicated to us that we had initiated the cancellation.After we made it clear that we had not initiated a cancellation, Kiwi Campers (KC) then said there was a fault with the van and it was unsafe to drive!! To add stress to the whole situation KCwere not at all interested in helping to locate another van. Motorhome Republic did refund our money immediately and attempted to locate another van but were unsuccessful. When checking through reviews of both companies it was clear that Kiwi Campers are very unreliable and as such I question why Motorhome Republic continue to use this company. Motorhome Republic Reviews are varied. Overall we will not be using either company again and will not be recommending them to any of our family and friends wanting to camp and drive around NZ.
19 February 2026
Unprompted review
Reply from Motorhome Republic
Dear Mr Kelland,
Thank you for your review. We are very sorry for the disappointment caused by the cancellation of your booking and understand how stressful this must have been so close to your trip.
Unfortunately, we were informed by our rental partner, Kiwi Campers, that they were unable to provide the booked vehicle due to unforeseen operational issues and the reservation had to be cancelled.
We understand there was confusion caused by the automated cancellation email stating the booking was cancelled “at your request.” This wording is part of the standard cancellation email, and the cancellation was not requested by you. We apologise for any misunderstanding this may have caused.
Once notified, we contacted alternative suppliers to try to locate a suitable replacement vehicle and discussed possible options with you, including alternative dates and pickup locations. Unfortunately, due to low availability at that time, we were unable to secure a vehicle with the required features for the full duration of your trip.
We understand you were able to arrange an alternative rental independently, and a full refund was processed promptly.
We sincerely apologise again for the inconvenience caused and appreciate your feedback.
Kind regards,
Shin
Everything is very well set out and…
Everything is very well set out and easy to follow. The booking was very well priced for an Easter booking, and my queries were answered fully and promptly.
2 March 2026
Unprompted review
Reply from Motorhome Republic
Hi Tony,
Thank you for your kind words! We're thrilled to hear that you found our booking process so easy to navigate and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Emails are answered promptly even…
My emails are answered promptly even though some confusion as to why pick up and drop off changes Heathrow then Shephalbury Park back the Heathrow now it's Shephalbury Park again, truly hope we don't end up in the wrong place because Shephalbury Park is not so easy to get to!
24 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Kim,
Thank you for your kind words! We're thrilled to hear that you received quick communication from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
I am very disappointed with my…
I am very disappointed with my experience with Motorhome Republic.
I originally booked a 6-person motorhome. After requesting a change of dates, I was assured by the rental supplier that they could still provide a 6-person vehicle. However, when we arrived for check-in, we were given a 4-person motorhome instead.
This created a serious problem for our group, as we had specifically booked accommodation for six people. At no point did I agree to downgrade the vehicle size — I only requested a change of dates. Being told one thing in advance and receiving something completely different upon arrival is simply unacceptable.
What is also concerning is how Motorhome Republic handled the situation. As a third-party platform that earns a percentage of the booking, they upheld the supplier’s position and rejected my refund request, rather than objectively reviewing the facts. It raises the question of how impartial such a decision can truly be.
Overall, the lack of accountability, transparency, and customer support has left me extremely dissatisfied. I would strongly advise future customers to double-check everything in writing and be cautious when making changes, as support in resolving disputes may not be as fair as expected.
19 January 2026
Unprompted review
Reply from Motorhome Republic
Dear Marie,
We’re sorry to read that you remain disappointed with your experience and appreciate the opportunity to clarify the circumstances.
Our records show that the original booking was made for an incorrect month. You later contacted the rental supplier directly to amend the travel dates. As the originally reserved 2018 model was not available for the revised dates, the supplier offered an alternative 2020 model vehicle. This vehicle remained a 6-berth, configured with two double beds and one dinette bed (the original layout included two double beds and one cab-over bed), and was the same length at 7 metres.
We understand the supplier explained the revised bed configuration prior to travel, and the amended vehicle was accepted by you at that time without concerns being raised.
The 2020 model is typically priced at a higher daily rate than the 2018 model originally booked; however, the supplier honoured the amended dates without increasing the overall price. They also arranged relocation of the vehicle to accommodate the revised booking.
As the date amendment and vehicle substitution were agreed directly with the rental provider prior to travel, and the vehicle supplied aligned with the amended confirmation, we are not in a position to provide a refund for a service delivered in accordance with that agreement.
We appreciate that changes to travel plans can be stressful, and we genuinely regret that you feel dissatisfied. We always encourage customers to carefully review amended confirmations before travel to ensure everything meets their expectations.
Kind regards,
Shin
Reply from Motorhome Republic
Hi Peter,
Thank you for your kind words! We're thrilled to hear that you found our website a breeze to use on your mobile and had no trouble making your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
GREAT booking process
booking process and the customer service provided when I tried to email for assistance, very swiftly and prompt in attention
19 February 2026
Reply from Motorhome Republic
Hi Miguel,
Thank you for your kind words! We're thrilled to hear that you found our booking process straightforward and were able to easily get the assistance you needed. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Booked through this company for our…
Booked through this company for our trip to perth and was supplied a camper van of which wasnt the same as what we paid for from Indie Campers
should of had one with two double beds already made but got one with only one and had to keep making the other up.
after two days this broke down and we was stranded for two days in a car park, we was then picked up by tow truck and had to endure 6 hour journey back to get replacement of which only slept two people so had to buy a tent for my daughter and boyfriend.
we got 135AUD compensation from indie campers for loss of holiday, no refund for difference in campers.
we was offered 574AUD from indie after much complaining but never received it.
motor home republic havent been any help chasing this and they offered 250AUD but weve never recieved that either, we are so dissapointed that companies can treat people like this.
i have now had to try and claim through credit card company.
please beware that these people take your money then simply dont care, zero customer support
30 December 2025
Unprompted review
Reply from Motorhome Republic
Dear Lewis,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about the difficulties you experienced during your trip and understand how frustrating this situation must have been.
As the rental provider, Indie Campers is responsible for the vehicle supplied and any operational matters during the hire. That said, our team has been in contact with them regarding the compensation discussed.
Regarding the AUD 250 offered from our end, we regret there was a delay in processing this refund. We can confirm this has now been processed.
In relation to the additional compensation offered by Indie Campers, we have escalated this matter again and have been advised they will contact you directly to clarify the refund amounts and confirm when these were processed.
We appreciate your patience while this is being resolved and remain available should you require any further assistance.
Kind regards,
Shin
Betty stayed on the phone to help me…
Betty stayed on the phone to help me book and explained all the options for me. Thank you
11 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Michelle,
Thank you for your kind words! We're thrilled to hear that you had a helpful experience with Betty while booking and that all the options were clearly explained. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia
Full guidence in the questions I had…
Full guidence in the questions I had regarding excess and insurance
Aid if needed when finishing the order
12 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Jonas,
Thank you for your kind words! We're thrilled to hear that you received all the assistance you needed to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Alex was really helpful
Alex was really helpful, explained everything, and was really responsive to my communication.
9 February 2026
Unprompted review
Reply from Motorhome Republic
Hi DHstA,
Thank you for your kind words! We're thrilled to hear that our team member, Alex, was able to help you with your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Reply from Motorhome Republic
Hi Adrien,
Thank you for your kind words! We're thrilled to hear that you received great customer service from our friendly team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Prompt, and compassionate
Due to a loss of employment, I had to cancel my booking on very short notice.
I was refunded my full deposit and handled with compassion and kindness in a circumstance where I really needed it.
I will definitely be booking through Motorhome Republic again should I get the chance to book NZ again.
Great service.
9 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Jake,
Thank you for your kind words! We're thrilled to hear that our team were able to help you with refunding your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
It was easy to book online
It was easy to book online and Betty was helpful and I was able to call her and got through quickly.
5 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Nicole,
Thank you for your kind words! We're thrilled to hear that you were able to get the assistance you needed from our team member. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
With quick help from your consultant
30 January 2026
Reply from Motorhome Republic
Hi Leping,
Thank you for your kind words! We're thrilled to hear that you were able to get the assistance you needed from our team member. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Thank you Betty at Motorhome Republic…
Thank you Betty at Motorhome Republic for your amazing customer service and phone manner.
Betty was able to answer all my questions, find the perfect vehicle for right dates that i had and give me personal peace about making a booking thru this company.
So refreshing to deal with a company that has a customer service phone line that is answered promptly and a real and helpful human to interact with. This is literally why i booked my motorhome thru them because of this interaction.
In future, i will not deal with a company that uses bots or chats as a means to customer service. You are losing business.
2 February 2026
Unprompted review
Reply from Motorhome Republic
Hi Nathan,
Thank you for your kind words! We're thrilled to hear that you received such wonderful customer service from our team and felt comfortable making your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
I requested a camper van which was in…
I requested a camper van which was in the older vehicle category and what I was offered was a battered rusty van with no hub caps from Kiwi Campers. When I refused to accept the van in its dreadful condition I was offered an upgrade to a van which was marginally better but I was charged an additional amount for this. The service from Kiwi Campers was unacceptable and I alerted Motorhome Republic that their service standards could be compromised by using Kiwi Campers. The reply I had from Motorhome Republic showed more concern with covering up the issue rather than dealing with it and I was disappointed with their response. I therefore have to advise potential customers not to rely on this company or Kiwi Campers but look for a more reliable service.
Since I submitted my concern to Motorhome Republic they have given me a refund of the additional cost of changing the camper van with Kiwi Campers. I have further pointed out to them that Kiwi campers are not a company they should use because of their shoddy vans and very poor customer service.I would advise any potential customer of Motorhome Republic to make sure they haven’t hired the van they are going to use from Kiwi Campers.
15 January 2026
Unprompted review
Reply from Motorhome Republic
Hi John,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Kiwi Campers in Christchurch did not meet your expectations, particularly in relation to vehicle condition and service at pickup.
As vehicles are supplied and handed over directly by the rental company, assessments of vehicle condition are carried out on site. That said, when concerns are raised, we do our best to work with both parties to review the issue and facilitate a fair outcome. In this case, there were differing views on the standard of the vehicles offered, and we understand that this did not align with your experience at the time.
Following your review, our team has been in contact with you directly to discuss the matter and address your concerns.
Kind regards,
Shin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.