Mark was patient and clear about what the policy I sought covered, and listened carefully to what my needs would be for the next year. He explained key components in detail using scenarios I could re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a quote through Compare the Market and followed up with Motorhome protect because of their low compulsory excess. The agents on the phone line were excellent. Very patient and thorough, answered a... See more
Company replied
The cover we get is really good and our experience when we broke down in France was exceptional. Nothing was too much trouble. When you compare separate covers compared to the all in policy that we ha... See more
Company replied
Very efficient handling, taking out new policy very smooth process. Would recommend to friends and colleagues. Competitive quote, so no need to go through price comparison sites online.
Company replied
Company details
About Motorhome Protect
Information provided by various external sources
With our roots dating back to 1974, we proudly provide excellent service and arrange competitive insurance policies, specialising in Motorhome and Campervan cover.
We know arranging the right insurance can be complicated, so we invest in our teams to ensure you get the service you deserve. We believe in excellent service because we know it is as important to you as it is to us.
Contact info
United Kingdom
- motorhomeprotect.co.uk
4.8
Excellent
3K reviews
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Reply from Motorhome Protect
Thank you very much for your kind words. We're delighted to hear that you found our pricing good and our service helpful and polite. Your satisfaction is very important to us.
If you ever need any assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
WE HAD A PROBLEM RENEWING ON LINE
WE HAD A PROBLEM RENEWING ON LINE, CONTACTED YOUR OFFICE, ALL DELT WITH IN 20MINS, GREAT SERVICE KEEP IT UP,
27 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words and positive feedback! We're delighted to hear that our team was able to assist you efficiently and resolve the renewal issue within 20 minutes. Providing great service is very important to us, and your encouragement means a lot.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your feedback. We're glad to hear that you had a good experience on the phone. If there’s anything else we can assist you with regarding your policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Great Service
Great Service, Good communication really pleasant, professional, thank you
18 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service and found our communication pleasant and professional. It's always our goal to provide the best support possible.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Helpful staff on phone
Helpful staff on phone. Very good renewal price. Documents quickly received. Documents easy to read.
24 March 2026
Reply from Motorhome Protect
Thank you very much for your kind feedback! We're delighted to hear that our staff were helpful, the renewal price was good, and that you received your documents quickly and found them easy to read.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you very much for your kind feedback. We're delighted to hear that you found our service very helpful. If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Polite and helpful agents
23 March 2026
Reply from Motorhome Protect
Thank you for your kind words and for taking the time to leave feedback on Trustpilot. We’re delighted to hear that you found our agents polite and helpful. We strive to provide the best possible service, especially for valued customers like you.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
The person I spoke to was very helpful…
The person I spoke to was very helpful and friendly. I had to change reg. no. and it was really straight forward and having a joke while doing so.
16 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that the person you spoke to was helpful and friendly, and that changing your registration number was a straightforward and enjoyable experience. We always aim to make things as easy and pleasant as possible for our customers.
If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your feedback! We're delighted to hear that your experience with Motorhome Protect was easy and quick. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Absolutely amazing service I've…
Absolutely amazing service I've recommended you to a few friends
12 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words and for recommending us to your friends!
We’re thrilled to hear that you’re happy with our service. If you ever need any assistance or have questions about your Motorhome Protect policy, please don’t hesitate to reach out.
Kind regards
Chelsea @ Motorhome Protect
Motorhome insurance
Have been with them for a few years now and not had any problems, staff are very helpful and always try to get best rate
18 March 2026
Reply from Motorhome Protect
Thank you for your kind words and continued trust in Motorhome Protect. We’re delighted to hear that our team has been helpful and that you’ve been satisfied with the service over the years. We always strive to get you the best rates and support possible.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
The information was clear and easy to…
The information was clear and easy to understand.
The whole process was very dimple
18 March 2026
Reply from Motorhome Protect
Thank you so much for your kind feedback! We're delighted to hear that the information was clear and easy to understand, and that the whole process was very simple for you. At Motorhome Protect, we strive to make everything as straightforward as possible for our customers.
If you need any further assistance or anything else, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you very much for your kind words. We’re delighted to hear that you found our service helpful and friendly. At Motorhome Protect, we strive to provide the best experience possible.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your kind words and for sharing your positive experience with Motorhome Protect. We're delighted to hear that you found our team helpful and understanding of your insurance needs. We strive to provide tailored support to each of our customers, and your feedback is truly appreciated.
If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help.
Kind regards,
Michelle @ Motorhome Protect
Excellent Customer Service
The chap I spoke to was very helpful, patient and polite providing exceptional customer service- a credit to your company.
I did not enjoy the robotic identification process when I first phoned before being transferred to a human whom I found to be very understanding and extremely helpful.
16 March 2026
Reply from Motorhome Protect
Thank you very much for your kind words and positive feedback. We're delighted to hear that the team member who assisted you provided exceptional customer service and made your experience a pleasant one.
We appreciate your honesty regarding the initial identification process and understand how it might have felt robotic. Your feedback is valuable to us as we continuously strive to improve our services and make every interaction as smooth and personal as possible.
If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
very informative
very informative, clear and easy to understand and talk to. Very clear about costs and cancellation fees if that happens, friendly enough to feel comfortable and at ease to complete the transaction.
14 March 2026
Reply from Motorhome Protect
Thank you for your kind feedback. We're delighted to hear that you found our service clear, informative, and easy to understand. Our team strives to make the process as comfortable and transparent as possible, especially regarding costs and cancellation fees.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
Reply from Motorhome Protect
Thank you for your kind words and positive feedback regarding our service. We're delighted to hear that you found our customer service agent helpful. Providing excellent support is very important to us, and it’s great to know we met your expectations.
If you have any further questions or need assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Lack of good communication
I received e-mails stating I had not renewed and if I had not paid by the renewal date the cover would cease.
I had at this point NOT received a new quote or terms, that was why I had not renewed.
Upone ringing, James was very helpful, it appeared that there was an outstanding query from last year relating to an incidnet several years ago. But it had not been flagged to me!
After renewing with James I have recieved a letter though the post explaining I had not renewed.
All a little stressful and confusing. A request to contact you and sort the query out would have been the right way to proceed.
I am happy with the cover - thank you
5 March 2026
Reply from Motorhome Protect
Thank you for getting in touch and sharing your experience. I’m sorry for the confusion and stress caused by the renewal emails and the lack of clear communication regarding your outstanding query.
I understand that you had not received a new quote or terms, which understandably delayed your decision. It’s also concerning that the previous incident query was not flagged to you earlier.
I’m glad James was able to assist you with the renewal over the phone, and I apologise for the conflicting information you received afterwards via post.
If you would like to discuss this further or log a complaint, please reach out to our team who will be happy to assist.
Kind regards,
Chris @ Motorhome Protect
My first motorhome insurance...
Really helpful and very clear on all aspects of my insurance quote! Would definitely recommend to friends and family
4 March 2026
Reply from Motorhome Protect
Thank you so much for your kind words! I’m glad I could help make your insurance quote clear and straightforward. We really appreciate your recommendation to friends and family. If you need any more assistance with your policy or anything else, please reach out to our team.
Kind regards,
Chris @ Motorhome Protect
Simple and straightforward process
The agent I dealt with was clear and considerate. She took time to make sure that I understood everything. I did not feel pressurised or rushed.
Took a little while to get an agent to speak to, but not unreasonable.
4 March 2026
Reply from Motorhome Protect
Thank you very much for your kind feedback. I’m glad to hear that the agent you spoke with was clear, considerate, and took the time to ensure you understood everything. We always aim to provide a patient and pressure-free experience.
I also appreciate your understanding regarding the wait time to speak with an agent and that you found it reasonable. Your feedback is valuable in helping us improve.
If you need any further assistance with your policy, please don’t hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
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