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Motorfinity Reviews 2,610

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers are thrilled with their purchases, often describing the initial buying process as very positive and straightforward. The staff is consistently praised for being organized, helpful, pleasant, friendly, and efficient, providing excellent communication throughout the entire process. Many people highlight the exceptional service, noting that the company keeps them updated weekly on their new car's progress and handles all aspects seamlessly, making the experience stress-free. The delivery service is frequently mentioned as smooth, efficient, and on time, with drivers often going above and beyond to accommodate customer needs. However, some customers also noted occasional delivery delays, though these were often resolved quickly and efficiently. A few other people also felt that there were issues with missing upgraded features on their delivered vehicles, despite prior assurances and discussions with sales staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their new car... See more

Order

Reviewers consistently express satisfaction with the ordering process, describing it as smooth, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more

Company replied

Rated 5 out of 5 stars

First stage in the buying process has been very positive. Josh was quick to follow up and respond to questions. He has also kindly offered any further assistance before the delivery team takes over t... See more

Company replied

Rated 5 out of 5 stars

The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given... See more

Company replied

Rated 5 out of 5 stars

Olivia & Lucy made the whole experience a pleasure I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of e... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From start to finish the customer…

From start to finish the customer service was outstanding From the initial buying to the delivery. Luke and Fiona were efficient and made the whole process worry free I would certainly recommend Motorfinity for buying Next time I buy a car I will look up motorinfinity once again Thank you Fiona and Luke your customer service was outstanding

8 April 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for this wonderful review! We're thrilled Luke and Fiona made the whole process so smooth and worry free from start to finish. We'll make sure they both see your kind words, they'll be absolutely delighted! We look forward to helping you again when the time comes!

Rated 5 out of 5 stars

Simply the Best!

From the first contact with Brady O'Donnell who sourced a great car at an amazing price and sorted my part exchange and was knowledgeable and helpful. I was then passed over to Fiona Bennison in the delivery team. Fiona went way above and beyond for me, I was constantly calling her with (unnecessary) questions and she answered every one and was always happy and helpful, I couldn't have asked for more. I am so happy I found Motorfinity, I would highly recommend them, they are a pleasure to do business with and to Brady and Fiona, thank you, you're the best!

10 April 2026
Unprompted review
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Reply from Motorfinity

Wow, what a lovely review, thank you so much! We're absolutely thrilled to hear that Brady and Fiona made your experience so special. It's so lovely to hear that Fiona went above and beyond for you and that Brady got you a great deal too. We'll make sure they both see this, they'll be over the moon! We hope you're loving every mile in your new car!

Rated 5 out of 5 stars

Couldn't recommend more!

Firstly, fantastic price on my new car!
The whole process has been very simple and straightforward.
Initially Olivia dealt with the order and Katie with the finance and delivery though Kitt and Lucy were also great when I spoke to them. Impossible to fault any of them!

9 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Olivia, Katie, Kitt and Lucy all played their part in making the process so simple and straightforward, and that you got a fantastic price too! We'll make sure they all see your kind words. We can't wait to help you again in the future!

Rated 5 out of 5 stars

Car Buying made easy

From first contact with Olivia, then Kitt and particularly Fiona to arrange payment/part exchange/delivery this is car buying made easy. Fantastic service from start to finish.

11 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Olivia, Kitt and Fiona made the whole process so easy from start to finish, that's exactly what we're here for! We'll make sure they all see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Great customer service

The team at Motorfinity were extremely helpful at every stage in the process of arranging my new car. Every opportunity, they provided updates of where my car was in the production line, expected next steps and were transparent with the information they had. A big thank you to the entire team (especially Cameron, Kitt, Lucy and all the others behind the scenes).

2 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review Nathan! We're so pleased Cameron, Kitt, Lucy and the wider team kept you so well informed throughout the whole process. We'll make sure they all see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Motor Finity were brilliant throughout…

Motor Finity were brilliant throughout from start to finish all the different sections that I spoke to from ordering the new car to receipt of the new vehicle .I would definitely use Motor Finity again and have already recommended them to family and friends they got me a great deal and the customer service is 10/10 a very special thank you to Lucy Smith she was brilliant and kept me upto date throughout and she is a wonderful ambassador for Motor Finity Many thanks Adrian

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you so much, Adrian! What a lovely review, we're so pleased the whole team looked after you so well from start to finish. Lucy will be absolutely made up to read your kind words and we couldn't agree more that she's a wonderful ambassador for Motorfinity! We really appreciate the recommendation to your family and friends. Enjoy your new car!

Rated 5 out of 5 stars

Excellent services

Excellent services , friendly and helpful team , many thanks to everyone especially Fiona and Olivia
Would definitely recommend motorfinity to my friends and everyone who want their services

1 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Fiona and Olivia looked after you so well and made the experience such a positive one. We'll make sure they both see your kind words. Your recommendation really means a lot to us, we hope you're loving every mile!

Rated 5 out of 5 stars

Fantastic experience from start to finish

Wonderful experience from start to finish, special thx to Fiona for always keeping me in the loop and answering any questions super promptly. Nothing but massive thx to Fiona and the whole Motorfinity team ! ❤️

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased Fiona kept you well informed and was always on hand to answer your questions so promptly. She'll absolutely love reading this, we'll make sure she sees it! We'd love to help you again in the future!

Rated 5 out of 5 stars

Didn’t know what to expect however…

Didn’t know what to expect however everything was so easy, professional and efficient. Took delivery of my new car within two weeks of ordering. Easy to do business with and accommodated my requests. Definitely recommend. Thank you Lucy & Cameron.

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Lucy and Cameron made the whole process so easy and efficient, and that you had your new car in just two weeks, that's brilliant! We'll make sure they both see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Positive Experience in dealing with Motorfinity

Have had a really positive experience in ordering a new Audi with Motorfinity & received a really competitive price. Brady (O'DONNEL) dealt efficiently with my initial order and then Fiona (BENNISON) dealt with the delivery process. I decided to collect it from an Audi dealership in Reading & collection process was very efficient & vehicle was exactly as ordered including additional specifications that I had requested.

1 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Brady and Fiona made the whole process so smooth, and that your new Audi was exactly as specified when you collected it. We'll make sure they both see your kind words. Enjoy the new car!

Rated 5 out of 5 stars

Great discount and easy process.

Great discount and easy process.
The car arrived as planned via a lorry transport.
The staff was very helpful at every stage of the process.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased everything went smoothly and that your new car arrived just as planned. We'll make sure the whole team hears your kind words. Enjoy your new car!

Rated 5 out of 5 stars

Motorfinity…Initial Order to Delivery

From start to finish Motorfinity provided a first class service from the initial enquiry and this includes the delivery and accounts departments. All the customer advisors have a comprehensive knowledge and are on the end of a phone or via email if you have any queries or concerns.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole team across both the accounts and delivery departments made such a positive impression. It's great to know you always felt supported and in good hands throughout. We'll be sure to pass your kind words on to everyone. Enjoy your new car!

Rated 5 out of 5 stars

Very happy customer

I have been dealing with Olivia very professional caring kept in contact with me I explained everything I was looking for in my car Olivia always emailed me with any answer to my question I haven’t received my car as of yet which was explained to me so I can’t wait so thank you again Olivia you’re a star

26 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Olivia has been looking after you so well and keeping you informed throughout. We'll make sure she sees your kind words — she'll be thrilled! We hope the wait flies by and that you absolutely love your new car when it arrives!

Rated 5 out of 5 stars

First class

Just taken delivery of a new EV, sourced through Motorfinity.
The whole process from enquiring through to delivery/pickup has been efficient, excellent value and with great communication.
I dealt with Josh Holt from the sales team and Fiona Bennison from the delivery team.
Both kept me informed, answered my questions, and were instrumental in making the 5 star review!
No hesitation in recommending this company.

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Josh and Fiona made the whole process so smooth and kept you well informed throughout. We'll make sure they both see your kind words. Enjoy your new EV,we hope you love it!

Rated 5 out of 5 stars

Great deal and support throughout

I used Motorfinity via my company scheme and got a great discount on my new car. Brady O'Donnell and Lucy Smith were excellent in supporting the purchasing and took me through the process step by step. There was a small hiccup but it was sorted out quickly and efficiently. I would use them again.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're really pleased Brady and Lucy guided you through the process so well and that the small hiccup was sorted quickly. We'll make sure they both see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Excellent Customer Experience

From my initial enquiry and car ordering with Luke and Kitt to the management of the delivery by Fiona the experience has been exceptional. The car was delivered when I was told it would be at the price quoted and I would 100 % use Motorfinity again in the future

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke, Kitt and Fiona made the whole experience so smooth from start to finish, and that everything arrived exactly as promised. We'll make sure they all see your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

A great experience from start to finish

A great experience from start to finish
Was kept updated throughout
A shout out to Fiona Bennison from the delivery team who answered any questions I had very quickly

30 March 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the lovely review! We're so pleased Fiona was on hand to answer all your questions so promptly and that the whole experience was a positive one. She'll be delighted to hear your kind words, we'll make sure they're passed on. Enjoy your new car!

Rated 5 out of 5 stars

Brilliant company

Brilliant company. I won't name any member of the team because this is the second time I have purchased a new car from Motorfinity. I have dealt with a number of the team and everyone have been helpful and ensured a smooth buying process. I would highly recommend them and the great discounts on the vehicle.

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for coming back to us for your second car — that really means a lot! We're so pleased the whole team have looked after you so well on both occasions. We'll make sure everyone hears your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Absolutely love the car and the deal!

Absolutely love the car and the deal that we got it for! Motorfinity allowed us to grab a bargain on a car that would have been in a different pricing tier than we were otherwise looking at. The whole team was incredible at every stage of the purchasing journey too.

11 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased we could help you get into a car you love at a price that worked for you, that's exactly what we're here for! We'll make sure the whole team hears your kind words. Enjoy every mile.

Rated 5 out of 5 stars

Fantastic experience all round

Fantastic experience all round, from placing the initial order with Olivia Wise and Kitt Matrix to the delivery team and Fiona Bennison.

Regular updates on progress and a speedy turnaround and delivery made this a stress free way of purchasing a new car to the spec I wanted. I will be back in 3 years for another go!

Thank you all so much!

26 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Olivia, Kitt and Fiona made the whole process so smooth and stress-free from start to finish. We'll make sure they all see your wonderful feedback. We'll look forward to welcoming you back in 3 years!

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