MOTORCYCLE SHIPPERS Reviews 1,020

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered my bike at a great discounted quote. Checked back a couple days afterwards and the quote was a few hundred more. I was pleased! Danny Reyes was excellent! He answered all my questions very q... See more

Rated 5 out of 5 stars

Mo picked up my chopper in Washington State, secured it with padded tie downs, taking great care not to scratch the custom paint and chrome. He delivered it to a Las Vegas transfer location. John took... See more

Rated 1 out of 5 stars

Estimated delivery date was December 4th and I still have not received my bike. I’ve been the one having to reach out and the date has been changed numerous times. Love that i won’t receive no compens... See more

Company replied

Rated 5 out of 5 stars

I've shipped 2 bikes over the last 5 years with 3 different shippers/brokers. Motorcycle shippers was by far the best. 1. Easy transfer from terminal to terminal. I assisted placing the bike on a... See more

Company details

  1. Shipping Company
  2. Car Accessories Store

Written by the company

We understand that shipping your motorcycle can be a stressful event. You’ll be happy to know that we use the largest motorcycle-equipped fleet in the United States, trusted names and your safest option available today. Relax, and let the professionals at Motorcycle Shippers handle the load


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The On-line quote site was easy to…

The On-line quote site was easy to follow, descriptive and fast with return quote. Input of information regarding vehicle was easy to follow and use. Having the ability to use PayPal is always good. Commitments to no additional charges is key for me. Details about delivery and care is a comfort and engenders confidence in company. I did not get any information on what documentation is required or where to send. Too early? Not required?

6 December 2024
Rated 5 out of 5 stars

Initial Scheduling for Transport of Biles

Today, I put in my order for bikes to be transported. Danny was very helpful in scheduling both of my motorcycles to be transported. Thank you Danny!!
I hope the rest of this transport goes as smoothly as the scheduling did.

21 October 2024
Rated 5 out of 5 stars

Slingshot Transport

Would highly recommend their services. One of the best companies for transporting a Polaris Slingshot. Everyone involved was great to work with including the drivers who have the tough job of making sure the ride is secured. Mine was hauled from MN to AZ in just under a month.

16 October 2024
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Reply from MOTORCYCLE SHIPPERS

Thank you for the kind words. Enjoy your time on the road.

Rated 1 out of 5 stars

Price is way to high to make it worth…

Price is way to high to make it worth doing.

12 September 2024
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Reply from MOTORCYCLE SHIPPERS

Thanks so much for reaching out to us. We work hard at improving everything we do. It's the feedback from riders like you that help us become a better organization.

Over the last 3 years, rates have risen dramatically due to the rising cost of business in the logistics industry. We move bikes in fully-enclosed, air-ride trucks secured to a specially designed motorcycle skid to help protect your investment. It's not always the cheapest method, but we believe your bike is worth it. We strive daily to keep the prices low for our riders and will continue to create more affordable solutions as they become available. Ride Safe.

Rated 5 out of 5 stars

Simple!

Simple!, very quickly gave me the information I needed to make a decision.
I used the Customer Support phone number for a couple of questions where I needed situational answers, and the phone support people were great.

3 September 2024
Rated 2 out of 5 stars

Representative sounded disinterested…

Representative sounded disinterested and motivated to get me off the phone as quickly as possible. Seemed annoyed with questions.

19 August 2024
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Reply from MOTORCYCLE SHIPPERS

Thanks so much for reaching out to us, we work hard at improving everything we do, every day of the week. It's feedback that help us become a better organization.

We apologize for any communication issues that you have experienced. Our team has been working hard to best serve riders for over 2 decades. We always intend to be kind and helpful.

We met internally with our team and discovered that you had requested (2) quotes by phone. We will continue to monitor and improve our communication delivery.

Rated 5 out of 5 stars

It's all so easy

What made the experience great was Danny, first of all; but secondarily, the ease of all of it. Registration, title, etc., are not a concern, and I think this is the way it should be. I am the current registered owner, and I hold the title; but the registration expired 7 days ago--because I intend to have it registered in Hawaii--and though I thought this would be an issue, it wasn't at all.

7 August 2024
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Reply from MOTORCYCLE SHIPPERS

Thank you for the kind words. Enjoy your ride time in Hawaii!

Rated 2 out of 5 stars

Delivery Date is not guaranteed.

Be aware that the dates provided in your contract are NOT guaranteed. I ended up going to the last warehouse in the journey and picked my bike up as the warehouse people had no firm delivery date. And this was five days past the end date of the contracted delivery “window”. In fairness, the bike was not damaged in the shipping from FL to MN. I picked up the bike after the company had it for 23 days.

24 July 2024
Unprompted review
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Reply from MOTORCYCLE SHIPPERS

Thank you for reaching out. It is unfortunate when delays occur, but every rider and shipment is important to us.

Your bike arrived at the destination warehouse inside our original estimated delivery time frame, but we weren't able to get it delivered to you right away.

We do provide "approximate" pick-up and delivery dates and strive to provide the best service possible. The more information we can gather the better we can serve our riders. Your comments will be used to help improve our service. We would like to apologize for the inconvenience that it has caused you.

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