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Motorcycle Performance Store Reviews 

404
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TrustScore 5 out of 5

4.8

Motorcycle Equipment and Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly approach, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many appreciating the clear communication and efficient handling of orders and high-quality products. People consistently report rapid and timely delivery, with items arriving well-packaged and often sooner than anticipated. Even when minor issues like missing items or out-of-stock products arose, customers noted the company's proactive communication and effective resolution. Many consumers express strong intent to reorder, highlighting the overall smooth and hassle-free experience.

What people talk about most

Product

Consumers find products to be of good quality and excellent, with many praising the aesthetics, sound, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Service

Customers had positive experiences with service, often highlighting great service, excellent communication,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, efficiency, and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was brilliant from the friendly and efficient email acknowledging my order and in reply to my ensuing questions and offers of assistance if we needed it. Luckily no assistance was ne... See more

Rated 5 out of 5 stars

Great bunch, incredibly knowledgable and obviously bike enthusiasts. Great selection of products that you can’t get elsewhere and price is spot on. Any queries or questions and they are there to answe... See more

Rated 5 out of 5 stars

From the date of dispateched to receiving item, the tracking was awesome. The personnal replied all my enquiries promptly. Only one set back was, the item stock was unavailable at the time of purchase... See more

Rated 5 out of 5 stars

My house number was missing from my details and was immediately picked up by James and rectified after he emailed me. My motorcycle screen arrived quickly and was brilliantly packaged to avoid dama... See more

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Welcome to Motorcycle Performance Store, your ultimate destination for premium motorcycle parts and accessories. As proud official UK distributors for renowned brands like Termignoni, Ixil, QD Exhausts, and Puig, we're here to elevate your riding experience. At Motorcycle Performance Store, we understand that every rider has unique preferences and requirements when it comes to their bike. That's why we offer a vast selection of high-quality products to cater to all styles and needs. Whether you're looking to enhance your bike's performance, customise its appearance, or simply perform routine maintenance, we've got you covered with an extensive range of options. Our commitment to excellence doesn't end with our products; it extends to our service as well. With a team of experts who possess an in-depth knowledge of our offerings, we're always ready to provide you with valuable advice and assistance. We understand that choosing the right parts and accessories for your motorcycle can be a crucial decision, and we're here to make that process as smooth as possible. One of our top priorities is ensuring that you receive your orders promptly. We offer efficient worldwide delivery options, including next-day delivery within the UK, so you can start enjoying your new additions to your bike without delay. We're dedicated to ensuring your riding experience is nothing short of exceptional. With our high-quality products, expert guidance, and efficient delivery, we're here to help you turn your motorcycle into a true masterpiece. Your satisfaction is our priority, and we can't wait to hear about your experiences with our products and services on Trustpilot. Welcome to the world of superior motorcycle performance and customisation with Motorcycle Performance Store.

Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(404)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect customer service

I needed an exhaust fitting kit not listed and spoke to James. He went above and beyond to source and supply the kit.
Customer service like this is unfortunately rare now. I shall definitely be returning for any parts needed.

7 July 2025
Rated 1 out of 5 stars

Misleading Information and Scam!!!

Misleading Information!!!
The shop uses a shipping cost calculator that quoted €18 and a delivery time of 2 days for my address (Northern Germany). I've now been waiting 7 business days and the package still hasn't arrived – it’s supposedly arriving on Monday.

Another major issue: Neither the shipping calculator, the product page, nor the shopping cart mention that excessive VAT fees will be charged for orders outside the UK. This information is only buried deep in the FAQs – right at the bottom – where they also state that high VAT charges are not a valid reason for returns. By the way, that violates European consumer rights.

This omission seems intentional to deceive customers into thinking the €18 shipping (which is already overpriced) is the only cost they’ll face, especially since the order value is under €150 and therefore shouldn't incur customs duties.

If you’re looking for similar products, I highly recommend checking out shops like pyramidmoto.uk. While they're also based outside the EU, they at least clearly state upfront – right below the “Add to Cart” button – that additional unpredictable VAT charges may apply.

Avoid this shop at all costs. Total scam. I ended up paying €46.38 just for shipping. Outrageous.

12 July 2025
Unprompted review
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Dear Louka,

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you were disappointed with your recent experience.

Firstly, we would like to clarify that we never intend to mislead our customers. Our VAT and duty information is clearly communicated via the “Worldwide Shipping” banner located at the top of every page on our website. This notice is present precisely to ensure transparency regarding potential import fees, and it is far from hidden or “buried.” Additionally, further details are provided in our FAQs for customers who wish to read more in-depth.

With regard to delivery times, the estimate shown at checkout is based on standard transit times provided by couriers and is always noted as an estimate. International shipments can occasionally be delayed due to customs clearance, which is unfortunately beyond our control. We rarely receive complaints about delivery timeframes, but we sincerely apologise for any frustration this has caused you.

As for shipping charges, we always aim to be highly competitive, and the fee you paid—particularly for an insured, trackable delivery service from the UK to Germany—is in line with, and often better than, many similar retailers.

We understand your concerns and are sorry that your experience did not meet your expectations. We truly value all customer feedback and will continue to strive for the highest levels of transparency and service.

Kind regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Good company

Found this company as I was looking for a part for my motorbike. which I found the price was reasonable plus p&p and quoting 1 to 2 day delivery service . the parcel arrived on time as quoted. will order again from this company ..

1 July 2025

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