I have bought van Maxus 2023 model its less then 3 years old van, it worst experience of my life, they did not apply V5c on my name, Van is losing coolant and few other problems. they are not respondi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... See more
Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... See more
I recently bought a Ford Transit Custom van from Motor2go and am very happy with the vehicle.There was a minor issue with regards to the spare wheel mounting bracket which they have agreed to have... See more
Company replied
Company details
Written by the company
Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.
Contact info
Hollybush lane , UB94HG , London , United Kingdom
- 01895831753
- Info@motor2go.co.uk
- motor2go.co.uk
3.7
Average
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding friendly service
I really put the guys at motor2go under pressure by turning up in need of van to drive away the same day.
The guys couldn't do enough for me, showing me a number of vans from the wide selection available that suited my needs. They then had it serviced while I waited so I could drive away. Absolutely top drawer service.
9 November 2022
Unprompted review
Thank you so much !!
From start to finish I had an easy experience from the guys at motor2go! I did put a lot of trust in the them as I was in desperate need of a van, as mine had given up.
I brought the van on Monday online and by Friday they had delivered it to me with a service and full MOT.
I have to give it to them they did pull out the stops for me to get my business back up and running in such a small window.
Hats off to Abraham and the team for making this experience easy!
I would definitely recommend and buy again keep up your honesty
28 October 2022
Unprompted review
Recently bought a van from motor2go on…
Recently bought a van from motor2go on the 20th of October. very helpful, open and honest description including a good detailed video of the inside and outside of the van . would recommend to anyone based on my experience.
20 October 2022
Unprompted review
Great service
Great service, really nice guys to deal with, wouldn’t hesitate to recommend. Hopefully will do Buisness again, thank you.
17 August 2022
Unprompted review
Joseph was really helpful...
Joseph was really helpful. We wasn't sure at what van we wanted to purchase and instead of looking at every van they had he first showed us the ones we enquired about and the he took us in to get a clearer understanding on what we really need. Will definitely be coming back here again to purchase my next van! Keep it up guys!
10 July 2022
Unprompted review
Great small car dealer, worth a look
Very easy and efficient company to deal with. Communication during the sale and delivery was good.
15 April 2022
Unprompted review
Reply from Motor2Go
Hi Derek, it was a pleasure doing business with you and hope to see you again in the future! Enjoy your new toy :)
Brilliant service
Brilliant service, very helpful and answered all my questions. Abraham made everything so easy and straightforward
3 March 2022
Unprompted review
Reply from Motor2Go
It was a pleasure doing business with you and we hope to see you again!
A good experience throughout.
I will be totally honest and true.
We had to be really sure for our first car, Abraham and Motor2go were every bit of it.
The car was presented as advertised, clean inside and out, and drove well(they were kind enough for us to drive the car around for a while to get the proper feel of it). The documents were all in place, and the latest service report done by Motor2Go was also given.
Abraham was really helpful with the change to the V5C and how it was to be done, helped us pay the tax at the site, explained and arranged for the warranty as promised. The transaction was smooth and easy, and based on the experience that day I would recommend them to anyone and also go in for my next car when needed.
The only point I would like to point out is to be a little clear about the description. But apart from that everything else was good. positive and smooth.
I've had the car for just over a week now with no problems as such. I will be editing the review momentarily.
21 February 2022
Unprompted review
Reply from Motor2Go
We are glad you had a positive experience with us Sriram thank you for your honest review!
Total shambles
Total shambles. Reserved a car on Sunday paying £250 online. Still no call from them by Tuesday afternoon so i ring them to be told the car has sold! what the hell?! how can i be allowed to reserve a car and then they sell it from under your nose, all the while holding your £250. total disgrace. Am awaiting my refund - thankfully it was on a credit card which i am relieved about, seeing as they seem to be fradusters
Edit - had to phone again on 17/2 guy took my number (even though they had it already from the reservation) promised he he would WhatsApp me so I can provide bank details for refund. Nothing. So guess the chase continues for my money back!
Edit2 - have now received my refund for deposit paid
15 February 2022
Unprompted review
Reply from Motor2Go
Hi Natasha Sorry for your bad experience it seems that there may have been a system related Error On the day That you have left us a deposit typically we will be notified when the deposit has been placed and we immediately take it off our website. We have never encountered this issue With any of our customers before And are very upset As we put our customers First.
We would be delighted to help you Find your Perfect car And Help you through every process to make sure You are happy Again Motor2Go Sends there apologies And will Look further into this Please Contact us So we can resolve this issue.
Kind regards
Motor2Go customer care team
Mixed feelings
People are looking for honest reviews so that’s what I’ll do.
A bit stressful at first and asked for my deposit back once I realised they lacked experience and professionalism. I did find it hard to trust them.
Once I complained and tried to withdraw, they took the matter a bit more seriously and they sorted everything. They even managed to fix a few problems by getting the second key and the V5 for the car. Overall I am very happy with the car though I would have liked a more realistic spec description, more information on the car tax and better communication. Hopefully they will get better at this as they learn the business.
The two guys I met on the day were very pleasant and things went smoothly. Thank you to them.
I have only had the car for a week and so far so good. Will update this review in a while.
26 January 2022
Unprompted review
By far the best experience I had buying…
By far the best experience I had buying my dream car. Abraham made the whole experience so great and relaxing. Great customer service from the whole Motor2Go team!
Will definitely be back. 😍
26 January 2022
Unprompted review
Reply from Motor2Go
Hi Ardey Motvali
It’s amazing to know that you’ve left us a wonderful review!
We are happy to hear that we are able to satisfy you with our great service and excellent support. Thanks for highly recommending Motor2Go . We take pride in making sure to provide great customer experience as you, customers do matter.
Thanks again and we are looking forward to having more partnerships with you.
From
The Motor2Go Customer care team
I just wanted to say it was one of the…
I just wanted to say it was one of the best dealers i have delt with ,best Customer service the guys were really friendly i will be definitely coming back here on next car purchase
24 January 2022
Unprompted review
Reply from Motor2Go
Thanks for taking the time to leave the review and it's great to hear your feedback!
We are very happy to know that we were able to make you feel satisfied with our service. It made us feel fulfilled to know that you had the best experience transacting with Motor2Go . We really appreciate your feedback as it allows us to grow as a business.
Have a safe and happy driving.
Sam
Motor2Go customer care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.