Motor2Go Reviews 

124
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I have bought van Maxus 2023 model its less then 3 years old van, it worst experience of my life, they did not apply V5c on my name, Van is losing coolant and few other problems. they are not respondi... See more

Rated 5 out of 5 stars

We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... See more

Rated 5 out of 5 stars

Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... See more

Rated 5 out of 5 stars

I recently bought a Ford Transit Custom van from Motor2go and am very happy with the vehicle.There was a minor issue with regards to the spare wheel mounting bracket which they have agreed to have... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.


Contact info

3.7

Average

TrustScore 3.5 out of 5

124 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(124)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you…

Thank you for making my purchase pleasant and easy. The service and care I received was outstanding, everyone was so friendly and helpful, I would definitely recommend to anyone looking to buy a vehicle.

15 April 2023
Unprompted review
Rated 5 out of 5 stars

Found the perfect van

It can be a mind full when you’re in the market for a new van, motor 2 go helped me find the perfect van for my job after showing me a variety of stock that they offer, all the staff were caring and happy to ask answer any questions, they even had my van freshly washed upon collection

25 March 2023
Unprompted review
Rated 1 out of 5 stars

The worst experience !!!

The worst experience !!!
He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed to pay any required deposit, becouse even if you don't withdraw from the deal but your finance is not successful , he will leave with your deposit !

Just like other people have mentioned lower down he is scamming people !!!

15 April 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Lucien,

Thank you for your feedback, I am sorry to hear you are not happy with the service.

I would first like to say we take feedback very seriously, our refund policy is very clear on our website and also on the declaration you signed, we always encourage customers to have finance in place before leaving a deposit in the event finance does not go through. You left a deposit on this vehicle 3 months ago and we gave you ample time to arrange finance, we also spent a lot of time and money in prepping the vehicle which exceeded the £250 deposit you left, we went above and beyond to try and help you get finance on the vehicle, this is not a scam any company you go to if you leave a holding deposit the policy is clear that it is non-refundable.

Kind Regards
Motor 2 Go Customer Care Team

Rated 5 out of 5 stars

Hi I just want say thank you to you…

Hi I just want say thank you to you guys for me new van👍

31 March 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

I heard about Motor2go from a friend as…Shams experience

I heard about Motor2go from a friend as I needed a van asap, As a builder I need strong reliable van that does exactly what it says on the tin. I popped round to yard where I was surprise to find beautiful premises and line upon line of clean well positioned vans which indicated to me that they actually cared about each individual van.”it’s like organising your tools” So soon after I was approached by a friendly young man who walked round and recommended a few vans after asking me some questions in terms of my preferences. He even showed me a van that had metal shelf’s already built in which reminded me of a mate of mine who would love a van like that, because his van is a total mess and those shelves would go along way to helping organise his life lol. We proceeded and came across exactly what I was looking for a sleek high top van with roof racks already in perfect for long lengths of wood or pipes. I jumped into the cab first smelled clean and all seats bd surfaces were cleaned and polished. Don’t know how long I’ll keep it that way but at least I can enjoy for a while. Now the main event the engine. This would make or break the deal, I turned the key and an amazing Diesal engine started purring at me. I was in love…I asked the guy to open bonnet he did clean as a whistle. Now for the price..I was expecting too too dollar but to be honest it was very reasonable for a well maintained van. The offices where nice and comfortable I was offer tea and just genuinely enjoyed the experience. After a little negotiation and signing of paperwork I was the proud owner of my next dream van. Would have to be I’m now broke and the van has to make me my money back. Of which I have no doubt. Great van great premises great customer service definitely on to visit I told them I would give them good review and that’s the truth

15 March 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Hicham,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Great service and detail explanation of various purchasing options

I went to motor2go to purchase a new van. Abraham attended to me and provided great service and advised about various option. He understood my requirements and met all my needs that I was looking for in a good van. The guidance and various financial options were explained clearly and very much in detail

24 March 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Martin,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 1 out of 5 stars

Thought that I would update everyone on…

Thought that I would update everyone on the latest with the van that I bought.

It now has to go to the main dealer to be diagnosed further at £138 an hour.
It has something wrong with the adblue and is looking like it’s going to cost me over £1k. Not something you want after buying a van.

According to the website of the warranty I was sold they do not cover main dealer garages ( not sure how a main dealer is not a trusted garage for the warranty to use ) so I still can not claim on the warranty.

5 March 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Harry,

Thank you for your feedback, it is our understanding that we have now resolved your issue, we could not locate you as your name is different to what we had on our system.

Please contact our sales team if you have any further questions and we would appreciate if you could amend your review as the issues have now been rectified.

Kind Regards
Motor 2 Go Customer Care Team.

Rated 5 out of 5 stars

What made my experience great was Meer…

What made my experience great was Meer he had excellent service sold me a BMW very quickly love the vehicle. I didn’t know what i wanted at first but with the help of Meer we found a dream car in no time! Ask for meer when you come

8 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Las,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Meer provided me with excellent swift…

Meer provided me with excellent swift service from their staff as this was my 5th time requesting their service and each time they have been consistent with their customer service for their products such as vans and etc. I have already recommended this company to my friends and family, I wanted to leave a review too to let others know that they indeed are efficient.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful lot

Very helpful lot, especially Meer he sold me a van which I love very much and I appreciate their service. I’d highly recommend!

6 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Mustafa,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Really top professionals and really…

Really top professionals and really good service will definitely be going again should I need to in the future - I was personally seen to by Meer who was very professional and helped with all enquiries

3 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Lanzil,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Recommended for vans

Recommended for vans, quick service.

9 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

This team and company were absolutely…

This team and company were absolutely fantastic there prices are unbeatable if any one looking for a good van this is the place to go

2 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Wayne,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Had a very good experience friendly…

Had a very good experience friendly people Very trustworthy bought a 2006 vauxhall vivaro Was in great condition they serviced it for me And also done a healthy heck which I have witnessed in person Was updated throughout the way Will come back for another can 👍

7 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi Mo,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Rated 5 out of 5 stars

Recommend for Vans!

Van shopping brought me here, had an an eye opening and welcoming experience here and ended up buying my second van. Abraham in particular was very helpful in assisting me.

2 February 2023
Unprompted review
Motor2Go logo

Reply from Motor2Go

Hi,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

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