Moto Central Reviews 

3,113
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, noting that orders often arrive the very next day and are securely protected with robust packaging. Consumers also point out the incredibly helpful staff members who provide expert guidance, alongside top-tier product quality that meets expectations perfectly. However, some customers also noted frustrating issues with missing parts upon arrival or unexpected delivery delays that disrupted their plans. A small number of people experienced poor communication from support teams and felt that their concerns were not adequately addressed when trying to resolve problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting great prices and fast delivery... See more

Delivery service

Consumers find delivery service to be efficient, frequently highlighting super fast shipping, next-day... See more

Service

Users describe positive interactions with service, frequently highlighting great communication, fast... See more

Quality

Clients share positive opinions on quality, frequently praising the items as well made and arriving in... See more

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for stocking the spares for Burley bicycle trailers ! Found/bought via eBay, didn't realise it's a Motorcylce supplier :). Bought the replacement seat for the Burley Cub child trailer 2016, as... See more

Rated 5 out of 5 stars

Superb experience! I bought Rev'it Sand 4 H2O trousers in a very hard to find size (XL short) from Moto Central on Ebay. Next day delivery (despite a 4:30pm order!). Exactly as described and huge savi... See more

Rated 5 out of 5 stars

I bought replacement parts for my wychwood 10ft truefly #7 fly rod from moto central. They couldn't have been more helpful There customer service was outstanding I would highly recommend this compa... See more

Rated 5 out of 5 stars

Needed a retro style jacket other than my Lewis Leather to compliment ride outs in colder weather. Lovely jacket and could double up for out and about other than bikes. Moto Central by far at the top... See more


Company details

  1. Motorcycle Shop
  2. Hobby Store
  3. Leather Goods Store
  4. Motorsports Store

Written by the company

Moto Central is one of the UK's leading retailers of motorcycle gear, offering an extensive selection of helmets, clothing, boots, gloves, and accessories from the top brands in the industry. Whether you're a sports rider, adventure tourer, commuter, or classic enthusiast, our Midlands-based showroom provides a dedicated shopping experience with expert staff ready to assist. We take pride in delivering top-quality motorcycle products with exceptional customer service. Our website features thousands of products, more than many competitors, and we provide free UK delivery on orders over £25, along with a 365-day return policy for complete peace of mind. At Moto Central, we go the extra mile to ensure you get the right gear at the best value. Plus, we offer exclusive discounts for Emergency Services, NHS Workers, Armed Forces Personnel, and Students. Shop with confidence at Moto Central – your one-stop destination for premium motorcycle gear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,113)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Best bike shop ever

Best bike shop ever! Went in shop to buy helmet, they measured my head for free explaining what I needed from the fit and why and let me try on helmets till we both were happy with the fit. Gave me a heads up on upcoming discounts for helmet and intercom before I’d spent a penny.
I bought all the gear in the end from them and did a road trip and was not disappointed.
A month later I had a warrantee claim on the jeans, through no fault of theres the sell, we spoke and they organised collection, repair and delivery of item in a short turnaround and gave email and phone calls with updates throughout the buying and repairing process. Being honest the repair is better than the original stitching. What a fantastic team and they’re a credit to the owner of the shop, they clearly enjoy what they do but there’s just not enough hours in the day for them to get it all done for everyone but be patient as it’s worth it when they are free.
Hands down best experience I’ve had going into a new hobby and feeling like they actually cared about what they sold to keep me safe.
Cheers you bunch of legends

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Quick replies and any issues are sorted out quickly. Good prices and quick delivery unless on back order but usually it indicates any delivery delays on ordering.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in all respects

Excellent in all respects. Allowing for bank holiday item arrived next day, even with free postage. Well packed, perfect condition, very reasonable price.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought a few times now from Moto…

Bought a few times now from Moto Central even visited the store when was passing for a nose.
Always had good quality products at competitive prices, and feel they are just selling any old tosh! Staff are very kind and helpful service. What more do you want! 😁

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Xvs 950 rear wheel bearing kit

Bought a rear bearing kit for my XVS950.
Kit was perfect, fitted as it should with no adjustments, and included the collar spacer.
3 post days to arrive....very happy, great quality and a fraction of Yamahas price.
Thanks guys.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Really very helpful and great doing…

Really very helpful and great doing business with them had a problem with lost item in post Returned the money no problem at all. Will definitely use them again. 100% genuine.
Thanks Ian

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I bought a Nexx helmet from Moto Central back in November 2024. During July 2025 I had a warranty issue with the helmet.
Zoe and Martin at Moto Central were extremely helpful getting the issue resolved with the manufacturer. A replacement helmet was back with me within 2 weeks. They kept me updated via email throughout the process.
Highly recommended for their professionalism and promptness in dealing with the situation. Fantastic customer service!

12 July 2025
Unprompted review

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