Motocard Reviews 42,974

I duly paid two orders by bank transfer before two minth!
First I waited a month for them to send me the product, and on the end they didn't send the products…
Aftrer cancelation of both orders I've been waiting for a refund almoust a month,…Disaster..

I contacted customer service via WhatsApp, email, and direct via the website, but all the answers were about the same as the comment from the Motocard team after my review... There is no phone and no live person, no one contacted me personally, no one signed under the email, not even in the WhatsApp chat, only AI answers that drive you crazy, because you constantly have to re-enter the same things, like order numbers, confirmation that you wrote it and everything goes in circles without any progress for weeks..., I guess they think that people will get bored of writing and wasting time and give up 🤪
I really don't understand how they could hope for any future in business with such unprofessionalism... and does any of the management and owners know or read this 😇

Do not order unless your happy waiting weeks for your parcel to actually arrive

Had a query about delivery and was answered within minutes.

Very good online shop selling decent motorbike gear at competitive prices. Used for the first time to buy a Shark helmet, and I would definitely use them again. Communications were good and item was delivered as expected. I have docked a star purely for the length of time it takes to receive an order, as it took a few weeks from ordering to receive the item. But overall very good and recommended.

First time buying with them. Good prices and fast shipping, well packed.

Terrible experience.... Ordered a jacket ....never came..... No response after several emails

Great price and great service! Delivery was a little longer because its coming from Spain but happy to wait for such a saving! Would recommend!

Very disappointing experience.

I ordered a motorcycle helmet on 02/02/2026 and was initially told it would be shipped on 16/02/2026. The shipping date was then repeatedly postponed to 18/02, then 20/02, and later promised for 27/02. After multiple requests and follow-ups, the order was finally shipped on 28/02.

The repeated delays and lack of clear communication caused significant inconvenience. What was even more disappointing was the complete lack of goodwill or compensation despite my requests and my loyalty as a returning customer.

I have previously had good experiences with Motocard, which makes this situation even more frustrating. Unfortunately, based on this experience, customer service was not helpful and did not take responsibility for the delays.

I hope the company improves its logistics and customer support in the future.

The employee that helped me out...amazing girl,that haver great knowledge and great friendship for all the customers that were there.She's a machine that you Javé there

I was told that my order is ready to collect at the store, I went there and the product wasn’t there. The stuff wasn’t helpful at all. I waited almost an hour and they refused to give an answer.

I bought a helmet at probably the best price in Europe. The package was excellent and I received it in Greece very quickly, two days earlier than expected. Keep up with the good work guys!

Thanks to Motocard for good price and service as always.

Very good and reliable shop. Offers big variety if products and they are professionals.

Shame that you don’t give an option to choose the delivery partner , fedex is very expensive in Israel and their service is not …..

Prompt and professional!
I buy from Motocard for many years now.
Thank you!

KEEP AWAY!!!! awful communication
item not delivered when told it would (3 weeks late at present)
cant speak to anyone about it (no personality or interpersonally customer care
the auto response has no idea at all what it is talking about and speaking to me in spanish and all emails returned in spanish (im english)
DPD have no knowledge of it
my suggestion......use another company even further international ones could have got it to me faster... please save yourself the hassle and stress and find another company. these are really not worth the hassle and stress.
unfortunately from ll the people i have spoken to they have all recieved the same but sadly couldnt be bothered to write the reviews for them.. i will be publicising to all to keep away from here.

keep away its not worth the stress

I AM ADDING THIS FOR THE BENEFIT OF OTHER POTENTIAL NEW CUSTOMERS.
THIS IS THE SAME RESPONSE AS ALWAYS TO OTHERS. THIS COMPANY WILL NOT SPEAK TO YOU OR SEND YOU YOUR PAID FOR ITEMS.
TELLING ME TO GO AND DO WHAT I HAVE DONE HUNDREDS OF TIMES NOW AND GOT No where.

HOW CAN I SPEAK TO YOU DIRECTLY?
Why are you always letting customers down with lies etc.
And now without anything that was promised nor a call or confirmation I recieve this.

Good morning,
we inform you that your request has been closed.
For any other query, please send a new email to:
suport4@motocard.

Best regards,

Please take mine and others warning please before using this site.

absolutely disgusting customer service, delivery dates completely wrong item not arrived. this has now put an extremly well publicised world tour on hold and delayed, they will never respond back and i find this hard with the affiliation we have with British super bikes and kawasaki in particular. i find this embarrasing, this will not get e response. my suggestion is now do all you can to find another company with the parts you need, there are lots of competitors out there and internationally that will get them to you. we stuck with this as part of our affiliation so it hurts to write this. the start date is when is was ordered and still no come back. be aware you will be lied to and wont receive the bits when you are told you will. we can not now order the extra auxillary lights we needed as we needed the item to measure it up against.

I HAVE MESSAGED DIRECTLY COUNTLESS TIMES AND NOTHING IS RETURNED TO US. ALSO YOUR RESPONSES ARE ALWAYS OF THE SAME TONE. Lots of Apolagies BUT NO ACTION. YOU ARE POINTING ME TO WRITE ANOTHER EMAIL OR SPEAK TO THE NOT. NOT ONE THING HAS EVER BEEN RESPONDED TO!!! Just pointed at the delay response you send to all.

How comes you won’t speak to any customer?
How comes you don’t do what you say?
Why are you pointing me to go to a place that is useless?

You have caused financial and logistical loss and a delay now

My order was cancelled by Motocard over 4 weeks after payment. I attempted to contact Motocard on numerous occasions to chase my delivery date, without response. Eventually, Motocard emailed me cancelling my order due to a technical issue. It then took them 2 weeks to refund my payment (after several messages/emails).
I wouldn't even consider purchasing anything from them again.

Excellent service and products.

5*

Thank you for continued help and support over many years.

Jason

Probably the worst returns process I’ve ever had. Got a defective glove with a tear in the stitching and to return it I’m given one option to pay €31 and drop off a depo that is 100km away claiming that it’s ’sustainable’, even though Motocard don’t ship under the same method themselves. I’ll seriously consider if I purchase from them again