Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The jeans I ordered were exactly as shown in the pictures, if not better! They are such good quality and fits perfect. The delivery was relatively fast but there was some confusion with DPD and Evri.
Company replied
The order itself is fabulous with a lovely quality. Delivery was as expected. However I wanted to change the size of my order so I immediately emailed,but due to the opening hours by the time they had... See more
Company replied
The delivery was very fast (next day), and the returns process was quick and efficient. The quality of most of the clothing is great, although items that are white are see through.
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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Reply from motelrocks.com
Hi Rhondda, thank you for your review. I am so pleased to hear that you have been happy with the return and exchange service provided and I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hi Violet, thank you for leaving us a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Sizing has no consistency
24 March 2026
Reply from motelrocks.com
Hi Sleo, I am very sorry to hear that you have experienced an inconsistency with sizing - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Tiggy, thank you for your review. I am pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Easy to order prompt delivery
26 March 2026
Reply from motelrocks.com
Hi Irene, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
Amazing came on time and everything was…
Amazing came on time and everything was perfect
23 March 2026
Reply from motelrocks.com
Hi Yasmin, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Shein quality but more expensive
The quality of the clothing is extremely poor. I ordered 3 items, of which 2 looked and felt very cheap, with a poor fit. The third item initially seemed acceptable, so I decided to keep it; however, after washing, it stretched significantly and became several sizes larger.
Overall, the products are comparable in quality to shein, yet are sold at a considerably higher price point. I would not recommend this shop.
25 March 2026
Reply from motelrocks.com
Hi Athina, I am very sorry to hear that you have not been happy with the quality of your items and this feedback will be passed on to the relevant department - I apologise for any inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Jacqueline, thank you for your review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
Amazing quality dress
Amazing quality dress! I was most impressed with the quality and didn’t expect it to be this soft so was very happy. Can’t remember how delivery was as it was a long time ago and I may have payed extra for next day. Very happy overall.
9 October 2025
Reply from motelrocks.com
Hi Megan, thank you for leaving us a review. I m so glad to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with the service offered on site and I hope to see you shopping with us again soon!
Motel x
The top was a lovely fit and looked…
The top was a lovely fit and looked great in my daughter.
2 March 2026
Reply from motelrocks.com
Hi Teresa, thank you for your review. I am so glad to hear that you and your daughter have been happy with the order and I hope to see you shopping again soon!
Motel x
Reply from motelrocks.com
Hi Tracy, thank you for leaving a review. I am so pleased to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
The loop that the button goes into…
The loop that the button goes into arrived broken for me! Not on for something brand new of this price!!
24 March 2026
Reply from motelrocks.com
Hello, I am very sorry to hear that you have received an item with a fault - please make sure to reach out to the customer service team with a photo of the issue so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Smooth and stress free experience
Ordered some items that didn't fit but it was very easy to return and get the right sizes, everything was smooth and easy and not stressful at all
11 March 2026
Reply from motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have been happy with the returns service provided and I hope to see you shopping with us again soon!
Motel x
Jeans were delivered on times en returned easily
Jeans were delivered on time, 3 days after purchasing, and return was easy and fast too
23 March 2026
Reply from motelrocks.com
Hi Abi, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provide and I hope to see you shopping with us again soon!
Motel x
This company scammed me out of…
This company scammed me out of receiving money for a return I made. I paid $30 to ship my items back to the company so I could receive a refund and I never got my money back. They have been ignoring my messages about this issue and it’s been months now. If i had known I’d lose an extra $30 I would have just kept the items. Better than losing an extra $30 for nothing. Super disappointed with this company, would never order again after this experience.
30 March 2026
Unprompted review
Reply from motelrocks.com
Hi Arabella, I am sorry to hear that you have been waiting for a refund - it looks like our customer service team responded to your email on 11th March but have not received any further correspondence. Please reach out to the team via email, or use our live char during opening times for an immediate response. I apologise for any inconvenience caused.
Motel x
Disappointing
Jeans arrived far too big (despite following the instructions on how to measure) - returned for an exchange and not heard anything back. I know the returned items have been received but no idea whether the replacements have been processed. Have emailed but not heard anything back. Not a great first impression from a new customer
23 March 2026
Reply from motelrocks.com
Hi Sarah, I am sorry to hear that you have had an issue with the sizing of your jeans and this feedback will be passed on to the relevant team. It looks like your return has been delivered, we do advise to allow 2-5 working days for this to be processed. If you have any problems please make sure to reach out to the customer service team!
Motel x
Return delivery charges are high
Initially I purchased an item which I selected a pick up at a convenience store. For some reason that was never disclosed the shop didn't process the order and sent it straight back to the sender (motel rocks). When I contacted motel rocks for a refund they didn't explain why the order was sent back and removed the delivery charge from my refund.
After I re-ordered the item to a new delivery address, the item was really disappointing anyway so I am sending it back and a further £4 is being taken off for the return delivery.
I think I'll just buy from Amazon next time which is free to return.
The quality of the product was exceptionally low and isn't worth the cost.
29 March 2026
Unprompted review
Reply from motelrocks.com
Hello, I am very sorry to hear that you have had a bad experience with the delivery of your purchase - please be aware that we do not currently offer a click and collect service so you would need to order to a residential address. If you have any issues with your product please make sure to reach out to the customer service team before you process your return so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
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