Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
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Review summary
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The jeans I ordered were exactly as shown in the pictures, if not better! They are such good quality and fits perfect. The delivery was relatively fast but there was some confusion with DPD and Evri.
Company replied
The order itself is fabulous with a lovely quality. Delivery was as expected. However I wanted to change the size of my order so I immediately emailed,but due to the opening hours by the time they had... See more
Company replied
The delivery was very fast (next day), and the returns process was quick and efficient. The quality of most of the clothing is great, although items that are white are see through.
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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Reply from motelrocks.com
Hi Benjamin, thank you for your review. I am so pleased to hear that you have been happy with the customer service provided and I hope to see you shopping with us again!
Motel x
literally one of my favourite shops…
literally one of my favourite shops ever and fast shipping
30 March 2026
Reply from motelrocks.com
Hi Floss, thank you for leaving a review. I am so pleased to hear that you have been happy with your orders and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
love all the clothes they sell however…
I love Motels clothes they are all such good quality and look amazing on, got stuff from them for Christmas and i wear them all the time, just ordered a new top and i’m so excited to wear it !! just wish i got more updated of when it’s gonna hopefully get to me. Thank you Motel xx
2 April 2026
Reply from motelrocks.com
Hi Isabella, thank you for your review. I am glad to hear that you love our brand!
I am sorry to hear that you do not have an update on your delivery - the customer service team will reach out to you today with some more details.
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Never arrived.
1 April 2026
Reply from motelrocks.com
Hi Mollie, I am sorry to hear that you have not received your order - the tracking shows that this has been delivered successfully. Please make sure to reach out to the customer service team with any issues so that they can take a look into this further for you!
Motel x
Sizing discrepancy
I bought 2 pairs of low rise roomy jeans in the same size, in washed black and indigo. The black ones fit perfectly, but the indigo ones were too big and about 3 inches longer - despite both pairs being W34 L34.
31 March 2026
Reply from motelrocks.com
Hi Olivia, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some details so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Parcel delivered to different address…
Parcel delivered to different address further across the road. Tenant had to give it to me personally as item was wrongly placed.
31 March 2026
Reply from motelrocks.com
Hi Megan, I am sorry to hear that you experienced an issue with your delivery - we will be raising this with the courier as it is not the type of service we expect our customers to receive. I apologise for any inconvenience caused.
Motel x
Shipped quickly and arrived in good…
Shipped quickly and arrived in good time however quality see through and fit very poor, worse quality than shein
31 March 2026
Reply from motelrocks.com
Hi Phoebe, I am very sorry to hear that you have not been happy with the quality of your item and this feedback will be passed on to the relevant team - I apologise for the inconvenience caused.
Motel x
Perfect!
The jeans I ordered were exactly as shown in the pictures, if not better! They are such good quality and fits perfect. The delivery was relatively fast but there was some confusion with DPD and Evri.
31 March 2026
Reply from motelrocks.com
Hi Annie, thank you for your review. I am so pleased to hear that you have been happy with your jeans - I am sorry if there was any confusion with your delivery and if you have any questions please make sure to reach out to the customer service team who are always happy to help!
Motel x
A very straightforward shopping…
A very straightforward shopping experience. Efficient delivery, great clothes!
30 March 2026
Reply from motelrocks.com
Hi Mia, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
Amazing product
It fits really well, the fabric is stretchy and the quality of the material is amazing
30 March 2026
Reply from motelrocks.com
Hi Jess, thank you for your review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
I’ve not been delivered yet
I’ve not been delivered yet, but I fear it might take even longer than expected ! I can’t wait to see my order
27 March 2026
Reply from motelrocks.com
Hello, I am sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you!
Motel x
Great products, great service…
All the customer service people I dealt with were just fab! So helpful, no problems with returns and exchanges. Great products, great service, would thoroughly recommend them!
9 March 2026
Reply from motelrocks.com
Hi Caroline, thank you for your review. I am so pleased to hear that you have been happy with the customer service provided and your kind feedback will be passed on. I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hi Caroline, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the returns service provided. I hope to see you shopping with us again!
Motel x
best freakin pants on the market
30 March 2026
Reply from motelrocks.com
Hi Matilda, thank you for your review. I am so pleased to hear that you have been happy with your order and hope to see you shopping again soon!
Motel x
Reply from motelrocks.com
Hi Laura, thank you for your review. I am pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hi Joanne, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Great, fast, and friendly service
Return was easy and got money back very quickly. Customer service was great too 😊
26 March 2026
Reply from motelrocks.com
Hi Scarlett, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Very happy with my jeans fit perfect…
Very happy with my jeans fit perfect would definitely recommend 😊
26 March 2026
Reply from motelrocks.com
Hi Hayley, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Rhondda, thank you for your review. I am so pleased to hear that you have been happy with the return and exchange service provided and I hope to see you shopping with us again!
Motel x
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