Found some chili sauce I'd been looking for at a great price so ordered a case along with a few sweet treats and some electric salt and pepper mills (didn't need them, but the price was decent).... See more
Company replied
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Website says 3-5 days delivery, I'm now 2 weeks down the line and nothing. contacting customer services over and over during a 4 day period and being told 'systems down' or 'system not responding'. Ev... See more
Company replied
Don't bother. I've used motatos a few times..orders always take longer than expected. Products are ok and arrive as described, but the long waits are becoming ridiculous. Order placed around 10 workin... See more
Company replied
What a joke! After having placed an order more than 10 days ago, i still hadn't received an email about its dispatch. I contacted customer service and was told the order must have been lost by royal m... See more
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Company details
Written by the company
We are a different kind of food store. We save food from manufacturers that otherwise would risk ending up in landfill due to changes in packaging, seasonal changes, or short best before dates.
Contact info
8 Devonshire Square, EC2M 4PL, London, United States
- hello@customerservice.motatos.co.uk
- motatos.co.uk
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didnt receive my order!!
31 July 2023
Reply from motatos.co.uk
We are so sorry to hear you did not receive your order. Please reach out to customer service and they will help you. You can reach them through email or phone. ✍🏻 The email is hello@customerservice.motatos.co.uk and phone +44 330 818 9903. We look forward to hearing from you so we can help you with your case 💚
Reply from motatos.co.uk
This is great to read! 😃 We are so grateful for the positive review and compliments, Thank you! 🙏 What a climate hero you are 👏 We hope you continue to enjoy your products and come back to shop with us very soon! 🌟
Great service and great food
1 August 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with the food you received and the help you received from our customer service 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Reply from motatos.co.uk
Hi! This is great to read! 😃 We are so pleased you are had a good experience when ordering with us, What a climate hero you are 👏 We hope you come back to shop with us very soon! 🌟
Good apart from one item had opened in…
Good apart from one item had opened in transit and covered all the other things purchased.
15 August 2023
Reply from motatos.co.uk
Thank you so much for taking the time to give us feedback. We are so grateful for it 🙏 Please feel free to contact our customer service at hello@customerservice.motatos.co.uk and we will be more than happy to help with the issue you experienced. All the best, Motatos 🍀
Reply from motatos.co.uk
Thank you for your 5* review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
Gone off products.
I bought some chilled coffee’s that were curdled and had to be thrown away.
I will never buy from them again because this could make someone very I’ll!
11 July 2023
Reply from motatos.co.uk
We are so sorry to hear your products arrived in this way. 😢 This is really uncommon for product marked with ‘best before date’ and goes more for products marked with the last day of consumption. We really take this seriously and of course want to check the product with the producer and the warehouse, please reach out to customer service and they will help you. You can reach them through email or phone. ✍🏻 The email is hello@customerservice.motatos.co.uk and phone +44 330 818 9903. We look forward to hearing from you so we can help you with your case 💚
Reply from motatos.co.uk
We are glad to read that you're happy with your Motatos experience 🤩 Thanks for joining us and making a difference! 👏 We can't wait to make you another order. Please keep an eye on our website for all of our offers and discounts to grab your favourite products. 🙌🏻
Good products, great value!
Good products and packaged well. I'm finding items I've never seen before too which I love!
7 August 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience 😍
We are always so happy to learn that our wonderful customers are enjoying the products and you found them arriving packaged in a good standard.
We really can't wait to welcome you back for another order soon 🙏🏻
All the best, Lois at Motatos 🌏 🌟
Good stuff for reasonable prices but…
Good stuff for reasonable prices but most things about to expire if not already expired. One had a BB date of 2022.
3 August 2023
Reply from motatos.co.uk
Hello! We are sorry to read that you was not expecting to recieve products after their Best Before Date. We can see that this may have been your first order so you may not have been aware of our concept here at Motatos.🌱
In the meantime we have contacted you to help resolve the issues you have stated and we do hope we can now assist you further with your order and find a solution that will improve your thoughts on our products.🤩
We really look forward to your reply to us at Customer Service we have emailed you from hello@customerservice.motatos.co.uk. Please look out for our email as we would love to help you! 🙌🏻
Thank you, the Motatos Team
My order never arrived
My order never arrived. Poor updates resulting in my asking for a refund.
On a positive note, my refund was quickly processed.
Will not be using again as I am an oap and I didn’t get my food as expected and didn’t have the funds to buy elsewhere until I received my refund.
15 August 2023
Reply from motatos.co.uk
Hello! Thank you for taking the time to leave us your feedback. It is always valued🙏🏻
This is not the service we hope for your customers and we are sorry this is the experience you had with your order. We can see what happened to your order but have taken this case up with the courier who was due to dleiver your order.💪
We are very happy that you are pleased with the way in which we solved this issue for you and we do hope that if you decided to shop with us again you have a much better experience🌟
Have a great day and we hope to be able to welcome you back again very soon. Best Wishes the Motatos Team 🌏🚀
Items not delivered
I placed an order on 9 August (80577626GB) which was sent to parcel force on 11 August.It has been showing as out for delivery for the past 2 days and still not arrived. I have contacted Motatos who expect me to wait a further 6 working days before they will look into my query.
Would not order again as I have paid for goods which have not arrived
16 August 2023
Unprompted review
Reply from motatos.co.uk
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 Please forgive us for the delivery delay. We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If there is anything else we can help you with, please feel free to send us an email at hello@customerservice.motatos.co.uk and we will be happy to assist! 💚
Reply from motatos.co.uk
Hello and thank you for your 5* review!!! 🌟
Please continue to help us spread the message of reducing food waste 🍝♻️
All the best, Motatos 🌏
Buy it... don't bin it!
Always good to use stuff that would be binned otherwise! There was a lot of different items, some with better reductions than others so you need to look closely, especially if use by dates worry you. All arrived quickly and seems good quality.
30 July 2023
Reply from motatos.co.uk
This is great to read! 😃 We are so grateful for the positive review and compliments, Thank you! 🙏 What a climate hero you are 👏 We hope you enjoy your products and come back to shop with us very soon! 🌟
My parcel arrived on time and was…
My parcel arrived on time and was packed well to avoid any breakages or items squashed. I will definitely be using them again and have already recommended them to my family and friends.
7 August 2023
Reply from motatos.co.uk
Thank you so much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and that your order arrived on time! 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Good selection and great prices
Good selection and great prices. Ordered 2 bottles of bleach, both of which leaked a little. Marks left on packaging and itens purchased needed through cleaning to get the bleach off, but not a big problem.
9 August 2023
Reply from motatos.co.uk
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with our selection and prices. It makes us so very sad though to read that you had items arrive damaged, We always strive for our products to arrive in the best condition but in your deliveries we have really failed to do so 😕 We apologise for this and would like to help you further with a complaint if something was broken! Our customer service is available 9-17 by phone Mon-Thurs, 9-16 Fri. Otherwise, you can reach us at hello@customerservice.motatos.co.uk, hope to hear from you 💚!
Reply from motatos.co.uk
Thank you very much for your review 🙏 🤩 Its great to have you shop with us and we would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a great day! 🌏
My 1st order was really pleased with…
My 1st order was really pleased with all the products.
Have recommended to friends.
29 July 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and that you are recommending us 😍 We really can't wait to welcome you back for another order soon 🙏🏻
I had a brilliant experience
I had a brilliant experience. If you’re unsure about whether or not to give them a try, go ahead and take the leap. They have loads of choice at really good prices.
8 August 2023
Reply from motatos.co.uk
Thank you for your review! 💚 We are so happy to hear you had a brilliant experience with us! You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
Wide variety
There is a wide variety of goods to choose from and the prices are very reasonable
3 August 2023
Reply from motatos.co.uk
This is great to read! 😃 We are so grateful for the positive review, Thank you! 🙏 We hope you enjoy your products and come back to shop with us very soon! 🌟
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