Found some chili sauce I'd been looking for at a great price so ordered a case along with a few sweet treats and some electric salt and pepper mills (didn't need them, but the price was decent).... See more
Company replied
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Website says 3-5 days delivery, I'm now 2 weeks down the line and nothing. contacting customer services over and over during a 4 day period and being told 'systems down' or 'system not responding'. Ev... See more
Company replied
Don't bother. I've used motatos a few times..orders always take longer than expected. Products are ok and arrive as described, but the long waits are becoming ridiculous. Order placed around 10 workin... See more
Company replied
What a joke! After having placed an order more than 10 days ago, i still hadn't received an email about its dispatch. I contacted customer service and was told the order must have been lost by royal m... See more
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Company details
Written by the company
We are a different kind of food store. We save food from manufacturers that otherwise would risk ending up in landfill due to changes in packaging, seasonal changes, or short best before dates.
Contact info
8 Devonshire Square, EC2M 4PL, London, United States
- hello@customerservice.motatos.co.uk
- motatos.co.uk
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value, great packaging and fast delivery.
Found some chili sauce I'd been looking for at a great price so ordered a case along with a few sweet treats and some electric salt and pepper mills (didn't need them, but the price was decent).
Bill was reduced with a voucher for first time shop, delivery was free (order over £40) and the order was picked, packed and shipped in about 2-3 days, being delivered on a Saturday lunchtime in perfect condition.
Large selection of products and the prices are fair for what you are ordering.
Would recommend.
7 August 2023
Reply from motatos.co.uk
We are glad to read that you're happy with your Motatos experience 🤩
Thanks for joining us and making a difference! 👏 We can't wait to make you another order.
Please keep an eye on our website for all of our offers and discounts to grab your favourite products. 🙌🏻
Great value and quick delivery
17 August 2023
Reply from motatos.co.uk
Thank you so much for taking the time to let us know what you think 🤩
We are pleased to read you are happy with our prices, products and delivery service!
The review is really appreciated. We hope to see you shop with us again soon!
Disappointed in the experience
Disappointed in the experience. Firstly was due to arrive on Monday but didn’t come to Tues. More vitally the packaging was very poor. We ordered flour and the product had been bashed and flour covered all our other products and the flour had to be binned.
More or less negated any savings. Disappointing.
14 August 2023
Reply from motatos.co.uk
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏
Please forgive us for the delivery delay and the way the package arrived, we hope you have a better experience next time. 🍀
Please feel free to send us an email at hello@customerservice.motatos.co.uk and we will be happy to assist with your complaint! 💚
Ignored my question 3 times regarding…
Ignored my question 3 times regarding delivery date. They then thanked me for may review and said I had received help from the customer team - this is UTTER RUBBISH! I have NOT!
4 August 2023
Reply from motatos.co.uk
Thank you for taking the time to leave us a review and some feedback, we really appreciate it.
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you.
If there is anything else we can help you with, please feel free to send us an email at hello@customerservice.motatos.co.uk and we will be happy to assist! 💚
Good products
16 August 2023
Reply from motatos.co.uk
Hello and thank you for your review! 🌟
Please continue to help us spread the message of reducing food waste 🍝♻️🌏
Reply from motatos.co.uk
This is great to read!! Thank you for your review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏
Too old to use
The passata was 3 months out of date and when I complained I was told that the cost would only be refunded if I found it smelt or tasted off!
17 August 2023
Reply from motatos.co.uk
An expired best before date does not mean that the product is old in any way. 🙌
A best before date is simply a label that acts as a guarantee from the producer that the product is of exactly the same quality as when it was manufactured. 🗓 It does not mean that the food will be unfit for consumption afterwards. In fact, food can keep for weeks, months and even years after the best before date has passed. How awesome is that? 🤩
If you have received products that really don't taste or look good, please send us a message to hello@customerservice.motatos.co.uk with a description of the issue and we will help you as soon as we can. 💚
Reply from motatos.co.uk
We're so glad to hear how happy you have been with your order from us! We hope you continue to join us on the fight against food waste, and look forward to preparing your next order 🤩📦
Reply from motatos.co.uk
Thank you so much for leaving us a 5* review!! We really appreciate it.
We are pleased to hear you love our products and website.
We would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚
Have a great day! 🌏
Great product but delivery service was…
Great product but delivery service was not great. Damaged box missing items.
Sorry to say won’t be ordering again
9 August 2023
Reply from motatos.co.uk
Thank you for taking the time to leave us a review and for all of this feedback, it is really helpful in letting us know how we can improve in the future. We are really sorry for how the delivery service affected your order, we
hope you have a better experience with us in the future. 💚
Reply from motatos.co.uk
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos.
Out of date products didn't taste ok.
11 July 2023
Reply from motatos.co.uk
An expired best before date does not mean that the product is old in any way. 🙌 A best before date is simply a label that acts as a guarantee from the producer that the product is of exactly the same quality as when it was manufactured. 🗓
It does not mean that the food will be unfit for consumption afterwards. In fact, food can keep for weeks, months and even years after the best before date has passed. How awesome is that? 🤩
In your case we are so sorry to hear you have received products that really don't taste or look good, please send us a message to hello@customerservice.motatos.co.uk with a description of the issue and we will help you as soon as we can. 💚
Very good need more dinner meals and…
Very good need more dinner meals and tinned stuff
17 August 2023
Reply from motatos.co.uk
Thank you very much for your review 🙏 🤩 Its great to hear you are happy with our products and we would love to welcome you back soon for another order. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a great day! 🌏
Items missing
I am not happy at all.
A few of my items did not arrive!!!... And some of the products are about 3 or 4 months out of date already
The products were tiny and not the size made out to be when browsing.
The delivery was also late
Will not order again!
18 August 2023
Unprompted review
Reply from motatos.co.uk
Thank you for taking the time to leave us a review and some feedback, we really appreciate it. We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If you are not happy with the solution, please feel free to send us an email at hello@customerservice.motatos.co.uk and we will be happy to assist! 💚
Parcel force claimed they tried to…
Parcel force claimed they tried to delver twice, which was incorrect.l, so had to end up picking items up. Box was damaged and fell apart as soo as I tried to pick it up. A shower gel was opened and spilled over everything else so had to get rid of my tissues.
I.libe the idea of the company and this isn't my first time ordering but I was less tha impress this time round
17 August 2023
Reply from motatos.co.uk
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We are so sad to hear your order arrived in this way. Please feel free to contact our customer service at hello@customerservice.motatos.co.uk and we will be more than happy to help you with a complaint. I hope your next order will give you a better experience 🍀
Motatos
Motatos website is easy to use and navigate. They confirm your order on the website as well as by email, keep you updated with what’s happening and tell you when your order is with the courier. The other advantages Motatos have are the discounts, the daily deals, and that they stop food going to waste
5 August 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Sooooo much better than anticipated
I’d used Motatos a couple of times before and was perfectly happy but bizarrely what impressed me most was when things didn’t go as planned this time. My order got confused with somebody else’s but Motatos sorted everything so efficiently and without fuss. 100% satisfied!
9 August 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy to read that we exceeded your expectations and you were happy with the help you received from our customer service 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Abbysmal delivery service
Abbysmal delivery service, did not receive my order. After several days of to-ing and fro-ing was told my parcel was too damaged to be delivered. Will definitely not be placing any further orders, complete waste of time, hoping to get my refund back soon
4 August 2023
Reply from motatos.co.uk
Hi! Thank you for taking the time to leave us a review and some feedback!
It makes us so very sad to read that you had this experience with us, We always strive for our products to arrive in the best condition but with your order we have really failed to do so 😕 We apologise for this!
We can see you have received some help from our customer service team now, we hope they were able to resolve things for you. If you feel we could of done more please contact our customer service team, you can reach us at hello@customerservice.motatos.co.uk. With best regards, Motatos 💚!
Goods arrive promptly and we're all in…
Goods arrive promptly and we're all in great condition. Have used a few times now and always good
14 August 2023
Reply from motatos.co.uk
Thank you for your review! 💚 You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏 We hope to keep welcoming you back!
Speedy service
Very quick service and everything well packaged in recyclable material. Would definitely recommend this company.
31 July 2023
Reply from motatos.co.uk
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos and you appreciate the recyclable packaging. 💚 Have a great day! 🌏
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