I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more
Company replied
When I was able to utilize app, it was not accurate for my coloring, but the individual pieces are quite lovely. Combinations reminded me about the value of belts and layering.
Company replied
Great idea and concept but I really couldn’t make the app work for me. Now trying to log in to cancel my subscription but the system keeps having a glitch so I can’t even get into my account. They are... See more
Company replied
Company details
Written by the company
Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.1
Average
271 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was expecting to be able to identify…
I was expecting to be able to identify pieces to make my wardrobe work. The app was not too friendly and only allowed limited “capsules” of which none was to my liking or style. I did not have a good experience. The app simply did not meet my expectations. I must mention though that the response to my complaint was very professional and prompt. Therefore, I must point out that customer service was very good .
5 May 2026
Reply from Mosso
Hi Nydia,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number NYDIA352847. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Mosso is not an app
Mosso is not an app. It is only a website.
They don't let you know until you have payed a subsription. I cancelled my subscription when I discovered this and asked for a refund. They don't give one. Stay away!
5 May 2026
Unprompted review
Reply from Mosso
Hi Mette Bolle,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number METTEBOLLE751016. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Don't subscribe
The app doesn't provide logical results. I have an hourglass shape and am getting recommendations on outfits for billowy fitting clothes. None seemed to define my waist. All inappropriate for an hourglass figure.
1 May 2026
Reply from Mosso
Hi Pattie,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTIE201290. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Total scam avoid it at any cost
Total scam avoid it at any cost. I signed up and cannot cancel anymore. Was in contact with email support but they ghosted me and I still get charged every month...
EDIT:
confirmation of fraud! Only way to get out after consulting the bank is to cancel your card(s). If you are reading this, DO NOT trust this merchant. They never reply to emails as there is no real employees, and every message as the reply to this comment is AI generated (you can see by yourself that the replies are ALWAYS the same automatic originated)
5 May 2026
Unprompted review
Reply from Mosso
Hi Diana,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DIANA666802. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
I got an immediate response from…
I got an immediate response from customer service and was happy with how they handled my request.
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I cannot cancel this charge
I cannot cancel this charge. When I try to, there is an illustration to confirm i am human. I cannot understand how to complete the test.
5 May 2026
Unprompted review
Reply from Mosso
Hi Marlyn Kasten,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARLYNKASTEN805556. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I cancelled with you and unsubscribed…
I cancelled with you and unsubscribed but you took $79.67 from my account and what did I buy with that money? Nothing. You unsubscribe and cancel but they still take a lot of money from you.
5 May 2026
Unprompted review
Reply from Mosso
Hi Kylie Eastwood,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KYLIEEASTWOOD512049. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Ok daily look
The colors chosen for me were a surprise. Especially the mint green. The styles do suit my taste. Wide leg trousers, sort of an androgynous style
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Not worth the 19.00 subscription fee
Not worth the 19.00 subscription fee, I want a refund and cancel my subscription
4 May 2026
Unprompted review
Reply from Mosso
Hi JL,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JL230338. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
Wasn’t what I expected and that is why…
Wasn’t what I expected and that is why I canceled.
27 April 2026
Reply from Mosso
Hi,
Thank you for your feedback!
Warm regards,
Mosso Team
I should be able to claim the free…
I should be able to claim the free trial then create the account. If the account has to be created first, why does the free trial link take me to a screen that says create your account? There is no code to put in for the free trial after creating the account. A free trial should be the first can you sign up for.
I think this is indicative of future issues. Please close this issue and unsubscribe me from all future emails. Thank you for your help.
4 May 2026
Reply from Mosso
Hi Kristin,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KRISTIN378967. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Very Beneficial.
It is very specific which will be so helpful going on from here. I love how you work with different pieces of clothing along with the colors that work best with skin type. Thanks so much. This will be very beneficial.
4 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I was so surprised by my season
I was so surprised by my season! But I’ve worn some of the colors and have had good reactions. I especially liked the styling tips.
3 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
Mosso Team
Website wasa tug of war
To get to the website was a tug of war. Too early to tell if it’s good for this woman over 50.
3 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
Mosso Team
They kept adding on more and more money…
They kept adding on more and more money for things I don’t want. I’m trying to get a refund. Never did receive my results. Don’t order this!
3 May 2026
Unprompted review
Reply from Mosso
Hi Consumer,
We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CONSUMER318524. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
So far I am eager to learn more!
So far, I met my stylist & she acknowledged my point about the climate where I live. So often people say "it can't be that hot." WRONG, as June, July, & August into September prove!
I'm intrigued with the color choices which I like very much, although I seldom have ever shied away from color!
3 May 2026
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
I have had my colors done many years…
I have had my colors done many years ago and I was told that I was a winter. This tells me I’m an early spring?.?.?
These colors don’t look good on me.
2 May 2026
Reply from Mosso
Hi,
Thank you for your feedback!
Warm regards,
Mosso Team
Reply from Mosso
Hi there,
Thank you for the great review!
Best wishes,
MOSSO Team
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