Useless and incompetent beyond comprehension
In 2012 I used my pension fund to purchase a property and the tenant paid rent via a property manager (CBRE) to my pension fund. The tenant closed down in 2017 and a new tenant started up in their place. The new tenant wanted a lease, however the lease given by Morton Fraser was a carbon copy of the previous lease, and the tenant was quoted £900c. The lease was full of errors, and when these errors were pointed out to Morton Fraser, they issued a new lease (still with errors) and charged the tenant £2400. The tenant refused to sign this new lease unless the errors (wrong address, wrong entry date) were corrected. Morton Fraser then sought legal action to evict the tenant, however this was sisted as the court accepted that the new tenant wanted a lease but the lease was incorrect. Then Covid hit, and NOTHING happened for 18 months...until they sent the tenant yet another lease, still with the same errors, and charged the tenant £1200c. So the tenant, rather than paying rental is having to pay Morton Fraser for their mistakes. They've tried complaining, but complaints fall on deaf ears. They try calling, but call go unanswered. Emails go unanswered. They sent back the lease with a covering letter telling them they'd sign it once it's correct, but even using their prepaid envelope, it wasn't delivered due to insufficient postage, and was returned to the tenant.
Really are a disgraceful outfit.
14 September 2021
Unprompted review