After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more
Company replied
5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more
Company replied
New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more
Company replied
Company details
Written by the company
We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
We Are The Mortgage Specialists
Written by the company
- When you Need a Professional in your Corner
- We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.
Contact info
1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
- 02037945455
- info@newwavefs.co.uk
- mortgagesforselfemployed.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If God Made Mortgage Brokers...they were the template
Debbie and Rachel not only helped us to secure our dream home, they remained calm, professional and resilient. Highly organised with what felt like hundreds of documents and they quickly understood a challenging employment status and have been able to work with specialist lenders to accommodate that - it is always a pleasure to speak to them and we cannot thank them enough
27 February 2026
Reply from New Wave Financial Services
Hi Candy,
Thank you so much for your kind words! We’re thrilled to hear that Debbie and Rachel were able to make the process smooth and stress-free for you, especially given the complexities of your situation. It means a lot to know their professionalism, organisation, and dedication made a real difference. We’re grateful for the opportunity to help you secure your dream home and look forward to supporting you in any future endeavours.
All the best
Team New Wave
Untrustworthy & unprofessional
Extremely disappointing and unprofessional service.
This firm advertises that they specialise in helping people with adverse or bad credit, but my experience was the complete opposite. From the beginning, communication was very poor. I was left without updates for almost two months, despite actively trying to move forward with a mortgage.
During this time, I received no clear information about what products I was eligible for, no rates, and no realistic guidance. I only found out what mortgage I could actually get because a member of their sales team contacted me much later. Had they not done so, I would never have known, even though I was ready and willing to proceed.
To make matters worse, I was given incorrect and misleading information at various points, which raised my expectations unnecessarily and caused delays. When I followed up for clarification, the response I received was dismissive and rude.
If you are someone with bad credit looking for professional, supportive and transparent advice, I would strongly recommend thinking carefully before using this company. Communication, honesty and customer care should be the priority in this sector, and unfortunately that was not my experience here.
26 February 2026
Unprompted review
Reply from New Wave Financial Services
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We always aim to provide clear communication and a high level of service to all clients, and we appreciate you bringing your concerns to our attention.
We wish you the very best going forward.
Kind regards,
David Hamblett
Director
Dan and Rachel have been very helpful…
Dan and Rachel have been very helpful getting my unique situation over the line, I highly recommend anyone who is self employed and has a complicated situation to speak to these guys as they know the right ways to navigate.
23 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Stuart,
Thank you for your wonderful feedback! We’re so glad Dan and Rachel could help navigate your unique situation. It means a lot that you’d recommend us to others, especially those with self-employed or complex circumstances. We’re always here to guide and support whenever needed!
Best Wishes
New Wave Team
Professional care
Dan and the team made the process straightforward and helped us at every stage of the process. We could not have been happier with their professionalism and care. Highly recommended.
26 September 2025
Unprompted review
Reply from New Wave Financial Services
Good afternoon,
Thanks so much for sharing your experience! We’re so happy Dan and the team could make everything easy and stress-free for you. Your kind words really mean a lot, and we’re always here whenever you need us.
Kind regards
New Wave Team
Kye and Dan really helped me out…
Kye and Dan really helped me out finding me a mortgage. I'm self employed and didn't think I'd get a mortgage but these guys sorted me really quick and they even sorted out a solicitor for me. I can't recommend these guys enough thank you Kye and Dan for all your help.
11 November 2025
Unprompted review
Reply from New Wave Financial Services
Hi David,
Thank you so much for your kind words! We’re thrilled we could help you secure a mortgage quickly, especially while being self-employed—it can definitely be tricky. It was our pleasure to assist you and arrange a solicitor as well. We really appreciate your recommendation and wish you all the best in your new home!
Best Wishes
New Wave Team
Fantastic !
Fantastic experience .. Cannot recommend highly enough ! A professional , competent company that gets the job done
19 February 2026
Reply from New Wave Financial Services
Hi Lisa,
Thank you so much for your kind words!
We’re thrilled to hear you had a fantastic experience and truly appreciate your recommendation. It was a pleasure working with you!
All the best
New Wave Team
absolutely brilliant service so easy…
absolutely brilliant service so easy and required very little information i was about to give up on getting a mortgage this was my last try before giving up
6 February 2026
Reply from New Wave Financial Services
Hi Gary,
Thank you so much for your kind words! We’re really glad we could make the process simple and help when you needed it most. Hearing that we were your last try before giving up makes this especially meaningful — helping people secure a mortgage with as little stress as possible is exactly what we aim to do.
If you ever need any further support or have questions in the future, we’re always here to help. Wishing you all the best in your new home!
New Wave Team
Couldn’t have asked for a better…
Couldn’t have asked for a better remortgage.
The odds where stacked against us in terms of some previous missed payments and only having one years books but New Wave went above and beyond to help get us the offer that we requested.
Dylan & Kai were so prompt and efficient in all that they did for us, the process was made so much easier.
I would highly recommend and definitely use them again.
Thank you so much to Dylan, Kai & staff at New Wave.
9 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Courtney,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Dylan, Kai, and the wider team were able to support you and make the remortgage process as smooth as possible, especially given the challenges you mentioned. Helping clients find the right solution and achieving the outcome they’re hoping for is exactly what we strive for, so it’s fantastic to know you felt well looked after throughout.
Your recommendation truly means a lot to us, and we’re so pleased we could assist. If you ever need anything in the future, we’ll be more than happy to help again.
Wishing you all the very best, and thank you once again for choosing New Wave.
New Wave Team
mortgage application
The mortgage broker was keeping me informed every step of the way.
Also got me the best deal to suit my needs.
Friendly efficient service.
Debbie was great!
5 February 2026
Reply from New Wave Financial Services
Hi Susan,
Thank you so much for your kind review! We’re delighted to hear that you felt informed at every step and that we were able to secure the right deal to suit your needs.
Providing friendly and efficient service is always our goal, and we’ll be sure to pass on your lovely feedback to Debbie — she’ll be thrilled to hear it. Wishing you all the best, and thank you again for choosing us!
New Wave Team
Really prompt and friendly
Really prompt - proactive - and friendly communications. Debbie got everything sorted with a minimum amount of fuss - and generally left us feeling very well looked after as long standing clients.
4 February 2026
Reply from New Wave Financial Services
Hi Jamie,
Thank you so much for your kind words. We’re delighted to hear that Debbie was able to get everything sorted quickly and with minimal fuss — she’ll be thrilled to know she made such a positive impression.
It really means a lot to us that you feel well looked after, especially as long-standing clients. Your continued support is truly appreciated, and we’re always here whenever you need us. Thanks again for taking the time to share your experience!
New Wave Team
I have dealt with the team at New Wave…
I have dealt with the team at New Wave on multiple occasions and each time I can not fault the service that I receive. Both Debbie and Kim operate at the highest standard and are not only really professional but are very personable and they care about their clients.
I receive daily updates from Debbie and Kim on the progress of my case, at no point have I ever had to chase, and any question I have, no matter how big or small are always answered in a timely manner.
I would highly recommend anyone to use New Wave.
4 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jo,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Debbie and Kim have consistently provided you with professional, personable, and attentive service.
Your trust and recommendation mean a great deal to us, and we’re delighted that we’ve been able to support you smoothly throughout your case. We look forward to continuing to assist you whenever you need us!
The New Wave Team
Thank you!!
Massive thank you to the team at New Wave. Their service was outstanding and made the entire process so smooth and stress-free. I couldn’t recommend them highly enough. Special thanks to Dave, Debbie, Kye and Daniel.
26 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Kathryn,
Thank you so much for your kind words! We’re thrilled to hear that your experience with New Wave was smooth and stress-free. Dave, Debbie, Kye, and Daniel will be especially pleased to hear your special shout-out.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your exp
Team New Wave
Excellent service and advice!
We were told by our accountant not to go for a mortgage as our business had a rough few years but due to personal circumstances and business doing better we contacted new wave to discuss the possibility of buying a new home!
Dylan was really confident from the start of our journey and re assured us pretty quick that a mortgage was more than achievable!
We had been put forward to a broker prior to the festive break, after the break Dylan had checked with a few other lenders and found another with an even better term and reduced interest rate! We switched and saved a bit per month!
Kye was very informative through the process supporting Dylan and promptly updating us at each stage. The lender had went back and forth a few times with further questions and both pushed things for us and had the mortgage offer tied up pretty quick!!
No nonsense approach from both and confidence that is re assuring in such a big part of your life!
Will be in touch in the future should we decide to go through the same process and have already been recommending business owners friends to get in touch with the team should they need assistance!
23 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Alan,
Thank you so much for your kind words! We're thrilled to hear that Dylan and Kye were able to guide you confidently through the mortgage process and help you secure a better deal. It’s wonderful to know that their support and no-nonsense approach made such an important step in your life feel smooth and reassuring.
We really appreciate your recommendations to friends and fellow business owners – it means a lot to our team. We look forward to assisting you again in the future whenever the need arises!
New Wave Team
Professional and friendly expertise!
This amazing team is not only friendly and professional, but genuinely furnished with the right experience and knowledge allowing for a transparent and confident experience for clients from start to finish.
3 February 2026
Reply from New Wave Financial Services
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that our team’s experience and dedication made your experience smooth and confident.
Providing transparent and professional service from start to finish is exactly what we strive for, and it’s wonderful to know it resonated with you. We truly appreciate your feedback!
New Wave Team
Communication is key!
Communication is always brilliant, this is the second time I've had dealings with New Wave and in particular Dylan. I cannot thank Dylan and Rachel enough for helping me through what can be a stressful process. Knowing I can contact you both with all my questions and have things explained to me in easy to understand terms is really helpful! Thank you so much for all your help and guidance.
3 February 2026
Unprompted review
Reply from New Wave Financial Services
Hi Jo,
Thank you so much for your kind words! We’re thrilled to hear that your experience with New Wave, and specifically with Dylan and Rachel, has been positive. It means a lot to us that we could make the process easier and more understandable for you.
We’re always here to answer any questions and provide guidance whenever you need it. Your trust and continued support are greatly appreciated!
New Wave Team
Supportive service
Myself and my partner broke up after 20 years together and it has been a very tough time. I had been to so many different lenders and mortgage advisors to try and find a mortgage so I could keep my home. I had lost all hope until Dan and Kim helped make it happen. I am self employed so finding a mortgage is not always easy. I am so grateful for the support Dan and Kim gave me. The process was fairly quick and they were so understanding about my situation. Thank you both for helping me keep my home.
30 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Samantha,
Thank you so much for your kind words. We truly understand how challenging this time must have been for you, and we’re so glad we could help you keep your home.
It was a pleasure working with you, and we’re happy that the process felt smooth and supportive despite the circumstances.
Your perseverance is truly inspiring, and we wish you all the best as you move forward.
New Wave Team
Highly Recommend New Wave!
New Wave have exceeded our expectations, going above and beyond to ensure a successful outcome, in what was a complex case!
We can't thank Rachel, David & Kirsty enough! They always replied quickly and have guided us through the entire process with professional, friendly & helpful communication throughout. We highly recommend New Wave!
28 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Joe,
Thank you so much for your kind words and thoughtful feedback. We’re absolutely delighted to hear that you had such a positive experience, especially given the complexity of the case.
Rachel, David, and Kirsty will be thrilled to know their support, responsiveness, and guidance made a real difference. It was a pleasure working with you, and we truly appreciate your recommendation.
Wishing you all the very best going forward!
Team New Wave
From beginning to end
From beginning to end, Rachel at New Wave provided remarkable assistance in getting my mortgage and buying my house. Her proactive approach, clarity, and consistent efficiency shone through, even as delays from the solicitors pushed my patience. Despite the challenges, Rachel remained calm, professional, and supportive, ensuring everything progressed smoothly and keeping me updated when others did not. Her dedication and excellent communication transformed a stressful experience into a much more manageable one. I truly found no faults in her service and would eagerly recommend her to anyone.
26 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Tracy,
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience with Rachel. Her proactive approach, clear communication, and calm professionalism are qualities we value greatly at New Wave, and it’s wonderful to see them recognised—especially during what can be a very stressful process.
Your kind words about how she supported you through delays and kept everything moving smoothly mean a great deal to us. We’ll be sure to pass this feedback on to Rachel, as it will undoubtedly make her day.
Congratulations on your new home, and thank you again for your recommendation. We wish you all the very best in this exciting new chapter!
Best Wishes
New Wave Team
as a self employed builder and be that…
as a self employed builder and be that bit older now i was struggling to get a mortgage on my property i also had so other complications that i didn't think that could be over come but with the help of dan cosgrove who went above and beyond to help all the way and with help of da tapper and kye basi the team realy helped to get me my mortgage offer and i just could not have done it without them thanks so much
3 December 2025
Unprompted review
Reply from New Wave Financial Services
Hi Steve,
Thank you for your kind review.
We’re delighted we could help, and Dan C, Dan T, and Kye will be thrilled to hear your amazing feedback.
Securing your mortgage was a team effort, and we’re so pleased with the outcome. Wishing you all the best in the future and thanks again for trusting us.
We look forward to assisting you again when the time comes.
Warm regards
Team New Wave.
It was amazing to work with new wave…
It was amazing to work with new wave financial advisors All the way through really great experience especially thank you to dear Debbi and Rachel
22 January 2026
Unprompted review
Reply from New Wave Financial Services
Hi Halil,
Thank you for the wonderful feedback!
We’re so glad you had a great experience, and we’ll be sure to pass your kind words on to Debbi and Rachel. We truly appreciate your support! We wish you all the best.
Kind regards
New Wave Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.