New Wave Financial Services  Reviews 

1,170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expert advice, making the mortgage process straightforward and stress-free. Many appreciate the exceptional service, noting that the company successfully sourced mortgages even for complex cases, such as self-employed individuals, when other brokers could not. Reviewers frequently highlight excellent communication, with quick response times and regular updates ensuring they felt well-informed throughout. The team is often described as approachable and patient, readily answering questions and providing clear explanations. This consistent support and efficiency contribute to a highly recommended and fuss-free experience for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, friendliness,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many praising the clear, prompt, and supportive... See more

Response time

Users describe positive interactions with response times, highlighting that agents consistently respond... See more

Customer communications

People report positive experiences with contact, highlighting great communication via email and phone, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more

Company replied

Rated 5 out of 5 stars

Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more

Company replied

Rated 5 out of 5 stars

5* from start to finish. Can't believe how quick the response was. Dylan made first contact by phone and was so friendly, helpful and knowledgeable. Kept in touch throughout the whole process with reg... See more

Company replied

Rated 5 out of 5 stars

New Wave have been fab in helping my husband and I secure our mortgage - we’re both self employed and had some complications using our previous broker so reached out to New Wave. George/Rachel have be... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,170)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service, George was understanding and attentive. Perfect service.

8 April 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi John,

Thank you very much for your kind message. I’m really pleased to hear that you were happy with the service and that George was understanding and attentive.

Your feedback is greatly appreciated, and I will be sure to pass your comments on to him.

If there is anything else we can assist you with, please don’t hesitate to get in touch. We wish you the best

Kind regards,
New Wave Team

Rated 5 out of 5 stars

Great service from New wave

Great service from New wave, Dylan and Kye have been brilliant at securing me a Mortgage, Being self employed I was expecting it to be a nightmare, but Dylan was really helpful and reassuring every step of the way.
Great Job

31 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Peter,

Thank you for your kind feedback.

We’re really pleased Dylan and Kye were able to make the mortgage process smooth for you, especially as self-employed.

We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team.

If you need anything in the future, we’re always here to help.

Kind regards
New Wave Team

Rated 5 out of 5 stars

Dan and Kim

Dan and Kim, absolutely amazing to deal with, very helpful and got everything sorted so easy for us!

1 April 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Steven,

Thank you so much for your kind words! We’re really glad Dan and Kim could help and make things easy for you.

We hope to be able to assist you again in the future.

All the best
New Wave Team

Rated 5 out of 5 stars

Love New Wave

Love New Wave. Rachel & Debbie are fantastic and can't do enough for you. It's the second time i've used them and definitely recommend to anyone.

31 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi James,

Thank you so much for your lovely review! We’re really pleased to hear Rachel and Debbie looked after you so well, and we truly appreciate your continued support and recommendation.

We wish you the best and hope to assist you again in the future.

Kind regards
New Wave Team

Rated 5 out of 5 stars

To Dylan and kye at new wave !

I just want to say, I’m very happy with my experience at new wave from start to finish, especially with Dylan and Kye, Dylan always manages to fix a problem even in the darkest of hours before a sale and gets things done
The whole process was easy as long as you respond on time the will pursue for you! Will definitely use Dylan and his team again and I love how they are on a personal level it makes a stressful situation less stressful 😀. And again thankyou for making my Dream Home a Reality!
Luke

5 February 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Luke,

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience from start to finish.

Dylan and Kye will really appreciate your kind words, and we’re so pleased they were able to support you and make the process less stressful.

It means a lot to us to have been part of helping you achieve your dream home!

Best Wishes
New Wave Team

Rated 5 out of 5 stars

Kim and Dan have been so helpful

Kim and Dan have been so helpful. Can't recommend them highly enough.

26 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jade,

Thank you so much for your kind words! We’re really pleased to hear Kim and Dan were so helpful, and we truly appreciate your recommendation.

Wishing you all the best.
New Wave Team

Rated 5 out of 5 stars

All-round great "can do" service!

New Wave financial services was a fantastic find for the self-employed ! We spent three weeks and a lot of time with a national agency providing them with so much historical information only to be told they couldn't find a lender who would take on our situation. In contrast Dan at Newwave started with a positive can do attitude and despite us throwing him a slight curve ball of requesting an interest only mortgage, he soon came up with a great solution at a very competitive rate. Rachel then efficiently helped us through the formal application process, solving an unexpected repayment issue with the lender, so it wasn't long before we had a formal offer from a well know high Street lender. Very glad to also report that the recommended legal firm soon converted the offer letter into a completed mortgage, despite the complex nature of our title and ownership.
The modest fee charged by NewWave seemed very reasonable considering time and effort the team at NewWave invested in our application.

23 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi John,

Thank you so much for your detailed and thoughtful review! We’re absolutely delighted to hear that Dan and Rachel were able to secure a great solution for you, especially given the complexity of your situation.

It’s fantastic to know the process felt smooth and supportive after your previous experience, and that everything came together successfully right through to completion.

We really appreciate your kind words and your recommendation—it means a great deal to the whole team.

Best wishes
New Wave Team

Rated 5 out of 5 stars

Amazing!

I had a very limited time frame to finalise a mortgage and Molly and Rachel from New Wave have been amazing. They called me back on the same day I enquired and I had a mortgage offer finalised in 2 weeks. They helped organise a solicitor and updated me each day. This is my first home and they have made the whole process simple and explained each step. Thank you New Wave!

20 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Emily,

Thank you so much for your lovely feedback! We’re really pleased to hear Molly and Rachel were able to support you so quickly and make your first home purchase such a smooth and stress-free experience.

It’s great to know everything came together in such a tight timeframe, and we truly appreciate you choosing New Wave and we look forward to being able to assist you again when the time comes.

Best wishes in your new home.
New Wave Team

Rated 5 out of 5 stars

Excellent service

Right from the beginning of our mortgage journey, Dylan was brilliant. We were kept informed of any updates and everything was processed extremely quickly. Due to being self employed we needed a specialist to enable us to upsize our house. Rachel our underwriter was also brilliant, everything we needed was sorted for us. Even when we had some problems with our estate agents, they even rang them and sorted it out. I could not recommend new wave highly enough

17 March 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Brad and Alice,

Thank you so much for your kind and detailed feedback! We’re really pleased to hear that Dylan and Rachel were able to support you throughout your mortgage journey and make the process as smooth and stress-free as possible, especially with the added complexity of being self-employed.

It’s great to know they were able to keep everything moving quickly and even step in to help resolve issues along the way. We really appreciate your recommendation and are so glad we could help you with your move.

Kindest regards
New Wave Team

Rated 5 out of 5 stars

I had an excellent experience in using…

I had an excellent experience in using New Wave. Both Daniel Cosgrove and Kye Basi were very helpful in broking my mortgage and I always felt reassured through the whole process.

20 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Paul,

Thank you so much for your kind feedback! We’re really pleased to hear that Daniel and Kye were able to support you and keep you feeling reassured throughout the mortgage process.

We truly appreciate your comments and are glad you had such an excellent experience with New Wave. We look forward to assisting you again in the future.

Best wishes
New Wave Team

Rated 5 out of 5 stars

Great for Director/Owner Mortgage

After running into a brick wall with a major bank and a major national mortgage broker due to being a director/owner, Dylan at New Wave assured me that despite my situation, my case wasn't specialist and it was a case of finding the right lender and package it properly. And he was absolutely right, very knowledgable with owner/director situations and what lenders look at in these situations which can vary. Very smooth process with Dylan and Rachel to get the information needed and liaise with the lender to get an offer in a quick turnaround.

20 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Neil,

Thank you so much for your thoughtful feedback! We’re really pleased to hear that Dylan and Rachel were able to turn things around for you after your experience elsewhere and secure a suitable lender quickly.

It’s great to know their knowledge and support helped make the process smooth and straightforward for you. We truly appreciate your kind words and recommendation.

Kind regards
New Wave Team

Rated 5 out of 5 stars

Fantastic service from Debbie & Kim as…

Fantastic service from Debbie & Kim as always. Have used them twice now and will only deal with them going forward too. Thank you very much again!

12 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Hugh,

Thank you for your kind feedback. We're delighted to hear that you found our communication proactive, positive, direct, and clear. We believe that keeping our customers informed and supported every step of the way is essential, and it's great to know that this made a positive difference to your experience.

We truly appreciate your comments and look forward to assisting you again in the future.

Best Wishes
New Wave Team

Rated 5 out of 5 stars

Debbie has been absolutely wonderful…

Debbie has been absolutely wonderful and incredibly efficient in helping us with our remortgage. Her professionalism and in-depth knowledge made the whole process smooth and stress-free. We are truly grateful for all her support and would highly recommend her.

20 March 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Alex,

Thank you so much for your continued trust and kind words! We’re delighted to hear that Debbie and Kim have provided such fantastic service again, and we really appreciate your loyalty and recommendation.

Kindest regards
New Wave Team

Rated 5 out of 5 stars

Great service

Great service, Kirsty May was amazing throughout the process

18 March 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Greg,

Thank you so much for your kind feedback! We’re really pleased to hear you had a great experience and we will be sure to pass your feedback to Kirsty.

We wish you all the best.
New Wave Team

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with George and Kye throughout my mortgage process. As a self-employed applicant, my case involved additional checks and documentation, but they handled everything professionally and kept the process moving forward smoothly.

They were always responsive, patient in answering my questions, and proactive in communicating with the lender and other parties involved. Whenever an issue arose, they dealt with it quickly and reassured me throughout what can sometimes be a stressful process.

Thanks to their support and expertise, I successfully received my mortgage offer and felt confident at every stage. I would highly recommend George and Kye to anyone looking for knowledgeable and reliable mortgage brokers.

13 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sofiya,

Thank you so much for your detailed and kind feedback! We’re really pleased to hear that George and Kye were able to support you throughout your mortgage process and make everything run smoothly, especially with the additional requirements of a self-employed application.

It’s great to know they kept you well informed, reassured, and confident at every stage. We truly appreciate your recommendation and are delighted we could help you secure your mortgage offer.

Kindest regards
New Wave Team

Rated 5 out of 5 stars

great service one of the best mortgage…

great service one of the best mortgage brokers in uk. special thanks to debbie and kim for all the hard work.

10 March 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Noman,

Thank you for the fantastic feedback! We’re so glad we could help and that you had a great experience with us. Debbie and Kim will be especially happy to hear your kind words.

We really appreciate your support!

New Wave Team

Rated 5 out of 5 stars

Huge thanks to Dan & Rachel who have…

Huge thanks to Dan & Rachel who have been so helpful in getting our mortgage for us . They have been excellent in communicating with us every step of the way. Would 100 % recommend .

11 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Lindsey,

Thanks so much for your kind words! We’re thrilled Dan & Rachel could make your mortgage journey smooth. Enjoy your new home!

New Wave Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! From the first introduction with Dylan to the submission paperwork with Rachel i was immediately made to feel valued. Throughout the process, which for me was a major process and a time factor situation I was always kept updated and informed of the next steps. Thourgh introductions was made to the solicitor so they were aware of my case so I didn't have the need to repeat myself. Dylan was amazing. I had spoken to a few people before hand and didn't have much luck but within one conversation with Dylan I had hope and comfort that he would find the right product and lender for me. He was always honest and upfront and responded to all communications in a timely manner. I truly felt Dylan and Rachel went above and beyond to make this a smooth process and genuinely showed empathy and consideration. I describe myself as a hard client in the way I like to be in control and have instant answers and I like to know every detail lol, but I was always put at ease and nothing seemed to much trouble. However I know behind the pleasantries they worked very hard and consistently to get this through on the best deal possible. I would 1000% recommend and will definitely be a returning client.

2 March 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jenna,

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Dylan and Rachel was so positive. It means a lot to know that you felt valued, informed, and supported throughout the process, especially given how complex and time-sensitive your situation was.

Dylan and Rachel will be delighted to hear your kind words—they always strive to provide honest guidance, clear communication, and genuine care for our clients. We’re especially glad that you felt at ease and confident in our approach, even as someone who likes to stay on top of every detail!

Your recommendation and trust mean the world to us, and we look forward to working with you again in the future. Thank you for choosing us!

New Wave Team

Rated 5 out of 5 stars

Fantastic support for a self-employed first-time buyer

As a young, self-employed first-time buyer, I initially found the mortgage process quite difficult and wasn’t sure what options would be available to me. Daniel and Kim were incredibly helpful throughout the entire process and made everything feel much more manageable.

They took the time to understand my situation and worked hard to find a mortgage product that suited my circumstances. Thanks to their expertise, they were able to secure a fantastic mortgage offer for me that I likely wouldn’t have found on my own.

Their communication was clear, prompt and supportive from start to finish, and I always felt like I was in safe hands. I’m very grateful for their help and would highly recommend Daniel and Kim to anyone, especially self-employed or first-time buyers.

20 January 2026
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Tonisha,

Thank you so much for your kind words! We’re thrilled to hear that we could make the mortgage process smoother and help you find a solution that fit your needs. Working with self-employed and first-time buyers is something we’re passionate about, and it’s wonderful to know that our guidance and support made a difference for you.

We truly appreciate your recommendation and wish you all the best in your new home!

New Wave Team

Rated 5 out of 5 stars

The staff at new wave were excellent…

The staff at new wave were excellent especially as I’m self employed and tried previous to contacting them to get a mortgage with no luck.straight away they found me a lender and the process began keeping me informed every step of the way even pushing the solicitors to get a move on as they were dragging their feet at one point thank you Kirsty,Rachel and Daniel for helping me purchase my 1st home

9 March 2026
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jamie,

Thank you so much for your kind words! We’re thrilled we could help you secure your first home, especially given the challenges of being self-employed. Kirsty, Rachel, and Daniel will be delighted to hear your feedback.

We always aim to keep our clients informed and supported throughout the process, and it’s wonderful to know our efforts made a difference. Congratulations on your new home!

Team New Wave

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