Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Worry free process

Lee Grundy has been amazing from start to finish. Always giving updates and available for any questions asked during the process. Took all the worry and stress out of the situation and managed to secure me a great competitive rate for my mortgage. Thank you Lee!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Employee of the Month

Lee has been a phenomenal representative from Mortgage Experience. He helped us progress our mortgage application and was there for us every step of the way (even on the most difficult ones) - he helped us navigate some tumultuous personal hardships and did so with an admirable level of empathy, support and kindness. For that alone, I would recommend Lee in a heartbeat.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I would like to say a BIG THANK YOU to…

I would like to say a BIG THANK YOU to Lee Grundy for all the help and support I've received throughout the whole process he was clear and explained things I didn't understand he's an outstanding person and would recommend him to anyone

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

Great experience.. Adam was amazing and couldn’t fault him for helping me out when I needed it the most

3 March 2025
Rated 5 out of 5 stars

Highly commend & recommend Mortgage…

Highly commend & recommend Mortgage Experience, particularly our broker Joe. We have a ‘non standard’ house that high st lenders were not interested to lend against. Joe found a number of suitable lenders, and agreed a successful mortgage with a high bank after several set backs. Well done and thank you for great tenacity and ultimate success.

14 February 2025
Rated 5 out of 5 stars

Very Professional Service 👏

This company was highly recommended to me by a friend after he's experience with them himself.
Having been struggling to get on the property ladder for years and thinking my dream of owning my own home would never happen.
However after speaking with Josh Taylor his help and guidance I am happy to say I've got the right mortgage for me and I am currently waiting for the house to go through.
The time and effort and advice they put in into getting the right product for their clients is amazing.
Also the updates any questions or new information they are there to help.
Thankyou Josh Taylor & Team

6 February 2025
Rated 5 out of 5 stars

Exceptional Support from Start to Finish

We cannot thank Megan Willey enough for her outstanding support throughout our home-buying journey. From the very first step, she has been an absolute pillar of guidance and reassurance, holding our hands through every stage of the process.

Megan went above and beyond her role as a mortgage advisor—she became our advocate, our problem-solver, and our biggest supporter. When things got challenging, she stepped in without hesitation, persistently chasing solicitors and ensuring everything stayed on track. Without her dedication and determination, our house purchase simply wouldn’t have been possible.

Not only is Megan incredibly knowledgeable and professional, but she is also one of the most kind-hearted and approachable people we’ve had the pleasure of working with. She made what can often be a stressful process feel seamless and even enjoyable. Her patience, expertise, and unwavering support truly set her apart.

If you are looking for a mortgage advisor who genuinely cares about her clients and goes the extra mile, look no further. Megan is the absolute best, and we recommend her 110%!

Thank you, Megan, for everything—you are truly one in a million!

15 February 2025
Rated 5 out of 5 stars

Madga was fantastic and really went…

Madga was fantastic and really went above and beyond to secure a mortgage for us, we had really struggled to secure one anywhere else. She kept in contact with us all the time. Could not ask for a better experience!

6 February 2025
Rated 5 out of 5 stars

Recent Experince

The service was a smooth. My advisor kept me informed all though the process. The service I received was quick.

4 February 2025
Rated 5 out of 5 stars

Star performer.

Andy our mortgage advisor was an absolute god-send. He was so committed to our needs that we would been utterly lost without him.

Cannot recommend him highly enough

17 January 2025
Rated 5 out of 5 stars

Excellent Service!!!

Used Mortgage Experience to recently purchase my first home and they made the whole process stress free and smooth. Our advisor Paul Callow was helpful, empathetic and communicated everything extremely well. I would recommend Paul and Mortgage Experience to anybody looking to purchase a home. Thank you!!!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Paul Callow my mortgage adviser was…

Paul Callow my mortgage adviser was brilliant and worked around the clock to ensure I did not go onto SVR, he also used all his experience to make sure the application was near complete first time, he had also helped my brother recently. Most importantly he’s a lovely guy and will do all he can to help. Thanks again Paul

18 December 2024
Unprompted review
Rated 5 out of 5 stars

100% 5 Stars - Look No Further :)

100% 5 Stars
wouldn't think of going anywhere else for mortgage broker advice and support

I received exceptional service from start to finish and resulted in a quick purchase for my first property.

Josh and the team were outstanding throughout and I will seek to get re advice when re-mortgage comes around.

17 December 2024

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