Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb service

Absolutely superb service from Tony (Fairclough) at Mortgage experience. Professional, expert and experienced advice which puts the best interests of the client first I would recommend in a heart beat

10 March 2026
Unprompted review
Mortgage Experience Ltd logo

Reply from Mortgage Experience Ltd

Hi Lee, thank you for taking the time to write your review.

We are really pleased to hear that you received superb service from Tony and that his professional, expert and client focused approach made a positive difference for you. Putting our clients’ best interests first is at the heart of what we do, so it is great to see this reflected in your experience.

We will be sure to pass your kind feedback on to him.
If you, or any friends or family, ever need support with a mortgage or reviewing your options, please do not hesitate to get in touch with Tony. We are always here to help.

Best regards,
Mortgage Experience Team

Rated 5 out of 5 stars

“Absolutely outstanding service from…

“Absolutely outstanding service from start to finish. Magda was incredibly knowledgeable, patient, and always available to answer our questions. She explained every step of the process clearly and secured us a fantastic mortgage deal that we wouldn’t have found ourselves. The whole process felt smooth and stress-free thanks to her professionalism and dedication. I would highly recommend Magda to anyone looking for expert mortgage advice.”

2 March 2026
Mortgage Experience Ltd logo

Reply from Mortgage Experience Ltd

Hi Dorota, thank you for your 5-star review.

We are really pleased to hear that you had such an outstanding experience from start to finish and that Magda was able to support you throughout the process. It is great to know her knowledge, patience and clear communication helped make everything feel smooth and stress-free, and that she secured a strong mortgage deal for you.

We will be sure to pass your kind feedback on to her.

If you, or any friends or family, ever need support with a mortgage or reviewing your options, please do not hesitate to get in touch with Magda. We are always here to help.

Best regards,
Mortgage Experience Team

Rated 5 out of 5 stars

Every step of the way we have been…

Every step of the way we have been advised and supported and I can’t fault anything.
I’m so impressed by the service.
It’s down Simon at Mortgage Experience we are now able to buy our first home.

20 February 2026
Mortgage Experience Ltd logo

Reply from Mortgage Experience Ltd

Hi Nick, thank you for your 5-star review.

We are really pleased to hear that you felt fully supported and guided throughout the process and that the service made a positive difference to your journey in buying your first home. Helping clients move forward with confidence is exactly what we aim for, so it is great to know this came through in your experience.

We will be sure to pass your kind feedback on to Simon.

If you, or any friends or family, ever need support with a mortgage or reviewing your options, please do not hesitate to get in touch. We are always here to help.

Best regards,
Mortgage Experience Team

Rated 5 out of 5 stars

Thanks Caryl for your excellent support…

Thanks Caryl for your excellent support throughout. Highly recommend with good communication throughout and even managed to keep my mortgage rate similar as to what it was before. Every question answered and couldn't do enough. Thank you.

24 February 2026
Unprompted review
Mortgage Experience Ltd logo

Reply from Mortgage Experience Ltd

Hi Andrew, thank you for taking the time to leave such a great review.

We are really pleased to hear that you had excellent support throughout your mortgage journey and that Caryl was able to help you secure a competitive rate while keeping everything on track. It is great to know her communication and responsiveness made the process straightforward and that all your questions were answered clearly.

We will be sure to pass your kind feedback on to her.

If you, or any friends or family, ever need support with a mortgage or reviewing your options, please do not hesitate to get in touch with Caryl. We are always here to help.

Best regards,
Mortgage Experience Team

Rated 5 out of 5 stars

Exceptional service from Matt Moon

Exceptional service from Matt Moon, he really helped us to get a mortgage in principle when needed and he dealt with the application process very quickly getting our mortgage approved.

19 February 2026
Mortgage Experience Ltd logo

Reply from Mortgage Experience Ltd

Hi Tasin, thank you for your 5-star review.

We are really pleased to hear that you had such a positive experience and that Matt was able to support you in securing your mortgage in principle and moving the application forward quickly. Acting promptly and making the process as smooth as possible is something we always aim for, so it is great to know this made a difference.

We will be sure to pass your kind feedback on to him.

If you, or any friends or family, ever need support with a mortgage or reviewing your options, please do not hesitate to get in touch. We are always here to help.

Best regards,
Mortgage Experience Team

Rated 5 out of 5 stars

I choose mortgage Experience as i had…

I choose mortgage Experience as i had some adverse credit issues, and after speaking to Lee he assured me i had come to the right place,

Lee was brilliant from the start to finish, he made me feel comfortable from the start, getting a mortgage is pritty nervy,not knowing weather you will be accepted,
Lee worked hard finding the best mortgage for me,he was prompt in keeping me upto date with info,
He was patient with my daft question
In all the process was pritty painless
I would definetly recommend Lee and the mortgage Experience team

17 February 2026
Rated 5 out of 5 stars

Mortgage Support.

Tessa D'Souza‑Kanabar has been fantastic from start to finish. She guided us through the whole mortgage process and was always on hand to answer questions, explain things clearly and keep us updated.
Whenever things felt uncertain or stressful, she remained calm and reassuring, which made a huge difference to us. She made what could have been a very overwhelming process feel structured and manageable.
We really appreciated her honesty, professionalism and the way she kept us in the loop at every stage. We wouldn’t hesitate to recommend her to anyone looking for a mortgage adviser.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Josh knows his stuff. Great guy!

Great service all round from Josh who absolutely knows his stuff. He was approachable throughout the process and was a font of knowledge when we spoke with him. A friendly and amenable person who guided us through buying our home together. Would highly recommend. Thanks Josh. You were a massive help and its much appreciated.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any question we had. They also supported us in find life and house insurance as part of the service with no extra charge.

When dealing with solicitors, estate agents and sellers we felt we could really rely on support from Simon and Mortgage Experiance

19 January 2026
Rated 5 out of 5 stars

Caryl was absolutely brilliant

Caryl was absolutely brilliant throughout the whole process from start to completion. Caryl came across friendly and was easy to talk to and extremely knowledgeable, and explained everything at every stage very thoroughly. I would highly recommend and I would definitely use Caryl again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

5/5, would highly recommend

Mortgage Experience, and especially Simon, were great from start to finish. After two house purchases fell through, through no fault of our own, it could have been really stressful, but Simon was patient, supportive and proactive the whole way through. He kept everything clear and manageable, always explaining things properly and keeping us up to date. His communication and reassurance made a big difference. We’d highly recommend Simon to anyone looking for a reliable mortgage advisor.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, Caring

I cannot speak highly enough of my experience in securing a mortgage with Mortgage Experience. Tessa D'Souza Kanabar guided me through the process with the utmost professionalism and care. She made everything so straightforward to help me navigate the process, and was incredibly responsive and on the ball during what is inevitably a slightly stressful process. Tessa's professionalism is absolute, but she really cares about her clients as well and this really shines through! She's an absolute dynamo and made everything happen for me more quickly and smoothly than I could have imagined.
I really commend Tessa and Mortgage Experience to anyone in need of mortgage advice, I'm writing this from my new home and I couldn't be happier. Thanks Tessa!

1 December 2025
Rated 5 out of 5 stars

- Quick and reliable.

- Quick and reliable.
- always providing updates.
- Will suggest to use.
- Lee is the man to go to, very good and always reaching out to you, will recommend approaching him.

10 December 2025
Rated 5 out of 5 stars

Great experience

Josh was extremely helpful from start to finish. He explained everything fully, proactively followed up / provided updates and was generally a pleasure to deal with. I would recommend him and mortgage experience to anyone purchasing a house

10 December 2025

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