Morris Homes Reviews 

1,267
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff and sales advisors are exceptionally helpful, professional, and patient throughout the entire purchasing journey. Buyers truly appreciate receiving clear information, detailed explanations, and supportive guidance during property viewings and consultations. Though some people were dissatisfied with the aftercare support and lingering property maintenance issues. A few other reviewers also noted communication difficulties, dismissive responses, and frustrating delays when trying to get snagging problems fixed after moving in. Additionally, a small group of residents mentioned long standing concerns regarding unfinished estate infrastructure like local roads.

What people talk about most

Staff

Reviewers describe positive interactions with staff, frequently highlighting helpful, welcoming, and patient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, noting that the sales and after-sales teams are... See more

Location

Customers consistently note ambiguous experiences with location, as many reviewers highlight lovely site... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and supportive buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having recently moved in to our new beautiful home with Shelbourne estates, Hunsbury Grange. We have found the whole team fantastic and made us feel just at home. Special thanks to Scott, the site m... See more

Rated 5 out of 5 stars

We visited the Shelbourne Estates in St Ives this week and were greeted by Anne who was lovely, very accommodating, answered all of our questions and made us feel welcomed and relaxed. We came away f... See more

Rated 5 out of 5 stars

we visited the Shelbourne estate at Arden park several weeks ago. we were welcomed by a lovely lady named Tracy. we shared our interests and Tracy was informative and answered all our questions and q... See more

Rated 5 out of 5 stars

Rob - sales person gave us plenty of time and answered all our questions. Always encouraging us to contact him if any further concerns and questions. Never rushed us in decision making. Able to provid... See more


Company details

  1. Home Builder

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,267)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

We recently began the process of buying our new home at Station Grange in Coventry, and from day one, Jess has been absolutely amazing. She has been patient, diligent, and made us feel completely at ease—almost like part of the family.
Jess was always happy to answer my hundreds of questions and made sure we felt comfortable and informed throughout the entire process. Her knowledge is incredible—she truly is like an encyclopaedia when it comes to the whole estate.
We can’t wait to move into our dream home, and a huge part of that excitement is thanks to Jess.
Morris are very lucky to have such a talented and dedicated individual on their team.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely greeting and help by Jess

I called into Station Grange on the off chance to ask for some information on some properties.I had not made an appointment but i was met by Jess .
Jess was welcoming,patient and has great knowledge of the houses ,site and surrounding areas
I left having a positive experience helped by Jess .

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great visit to a lovely site

My dad and I popped in to the Station Grange site today and spoke to Jess. Jess was incredibly helpful and made us feel so very welcome. Excellent information about the site and so lovely to hear how the historical buildings and beautiful trees are being preserved. Lovely show homes as well!! Thank you Jess

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Hannah was incredible

Hannah was incredible. The detail in which she put forward our options and put together a dream home was incredible to watch. A true asset to Morris Homes.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Wendie, the real estate sales consultant at Morris Homes Macclesfield, delivers an exceptional experience from start to finish. She is thorough in every aspect, taking the time to explain details clearly and ensuring nothing is overlooked. Her attention to detail really stands out, especially when walking through the site plan—she explains layouts, positioning, and future considerations with patience and precision.

What makes Wendie truly special is her affable and approachable nature. She creates a relaxed, welcoming environment where questions are encouraged and never rushed. She listens carefully and offers thoughtful guidance tailored to each buyer’s needs, making the process feel personal and well-supported.

Wendie is a genuine people person who builds trust quickly. Her professionalism, combined with warmth and dedication, makes the home-buying journey feel smooth, informed, and enjoyable

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Informative and thought-provoking visit

We recently visited Rivington Park in Horwich. Hannah listened to our requirements and suggested options for us to consider. She was very helpful and showed us round two houses. By the time we left we were seriously considering buying one of the available properties

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great property!!!

Exceptional service today from Linda at Hampton Water. Despite us not in a position to proceed (yet!) she gave us as much time as we needed, going through options on properties, sales and future plots. The houses were exceptional, the finishing top notch and (fingers crossed) our next home will be a Morris home!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience at Rivington Park in Horwich

We recently visited Morris Homes at Rivington Park in Horwich. We were warmly welcomed by Hannah, the sales advisor, who was outstanding throughout. She was friendly, and highly professional, following up on all our enquiries promptly and efficiently. We couldn’t recommend her more highly—many thanks.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Station Grange Coventry

I’ve been working alongside Jess for quite some time now as a mortgage broker, and after spending many Saturdays at Station Grange, I can honestly say she’s incredible at what she does.

The homes themselves are fantastic- the quality of the build and the level of specification really stand out, and it’s clear a lot of thought has gone into the finish and overall design.

Jess is always so welcoming to clients, nothing is ever too much trouble, and she genuinely cares about getting the best outcome for them. You can see how comfortable she makes people feel from the moment they walk in.

On a professional level, she’s brilliant to work with. She is proactive, efficient and always on it. We’ve built such a great relationship, which makes supporting our clients so much easier.

She’s a real credit to Morris Homes.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jess at Station Grange

I called up to find out about available properties and the proceess of buying a new home (quite new to all this!) , Jess was patient with me and explained the process and was brilliant to deal with and I look forward to meeting Jess on site in the near future! Highly recommended!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Rivington park, Horwich

We came to view the show homes at Rivington park in Horwich without an appointment, but Hannah was so lovely and accommodating, we then booked an appointment for the next day, Hannah explained all the details about the development and showed us around all the lovely homes available. We came with our two young children, it was chaotic but Hannah was extra patient and took her time with us, she was so pleasant. Morris homes are of high standard even to the finishing touches, love the development.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Inconsiderate, Incompetent

They won't repair anything when you have newly moved in and ask you to contact the manufacturer. They have the guts to tell me to eat heated food and give my kids that, is that even healthy? So inconsiderate, unproffesional. It is your contractors who didn't fit the cooker properly so why should we suffer and make effort when it is supposed to be you who have done due dilligence?

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Hunsbury Grange & St Michael's

We recently met Rob from Shelbourne Homes & Lynne from Morris at their grange & St Michael's site. We aren't yet reserved as just viewing, but really appreciated their transparency and honesty in handling our questions. It was great to see what stock was available and hear all that Shelbourne had to offer. We hope we can find the right home with Morris.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Rivington Park

We visited Rivington Park looking for our next home, Hannah was really helpful, nice and professional, she answered every question we had.

22 March 2026
Unprompted review

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