Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, excellent report - I would definitely recommend.

It is rare to see an unblemished 5.0 score on Trustpilot but these guys truly deserve it.

2 July 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so very much Pawel - we appreciate your kind words and are grateful for you taking the time to leave us this feedback. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent communication throughout and…

Excellent communication throughout and a thorough report, would happily recommend.

18 July 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you James - appreciate you taking the time to leave us this feedback. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great Professional service.

From initially taking the brief to delivering a comprehensive, comprehensible report Morguard were very professional and I would certainly recommend them. Morguard were recommended to me by an ex colleague and I was not disappointed.

2 July 2025
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Reply from Morguard Building Surveyors

Thank you so much Kap - we're so happy you had a great experience with us. We truly appreciate you taking the time to share this with us! All the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Can't recommend highly enough!

Really can't recommend these guys highly enough. The report we received was incredibly rigorous and meticulously put-together, while Gianni & Rosanna were extremely responsive and thorough in answering any question we had.

8 July 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the wonderful review Thom! We're so grateful for your kind words. Our team works hard to provide the best service possible, so we're delighted when we get feedback like this. We wish you all the best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Great Surveyor

We had a great experience with the team. Ed was friendly, attentive and very helpful throughout the process. The survey was thorough and clear, and really helped us as first-time buyers. Would definitely recommend!

6 July 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Eduardo - we really appreciate you taking the time to leave us this great feedback. We wish you all the very best. Ed, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Really happy with the extremely detailed survey report and and advice. Both Rosanna and Tom who completed the survey were great to deal with!

27 June 2025
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Reply from Morguard Building Surveyors

Hi Alex - thank you for this great review and kind words. We are so happy we could help at such a stressful time. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

RICS Level 3 Buyer’s Survey

Very prompt, detailed and professional. Would use again in the future!

24 June 2025
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Reply from Morguard Building Surveyors

Thank you for leaving us this 5* review Alex - we truly appreciate it. All the very best. The MBS Team.

Rated 5 out of 5 stars

Very Positive

My surveyor Tom produced a very thorough report and he went above my expectations in his investigations. Very helpful and friendly throughout. Customer service was very good. Overall I am very pleased with the service and would highly recommend.

8 June 2025
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Reply from Morguard Building Surveyors

Thanks for taking the time to leave us this great review Max - we truly appreciate it. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Thorough, Professional, and Highly Recommended

From arranging the initial appointment to the pre- and post-survey communication, the entire process was efficient and well-managed. The survey report itself was very detailed, clearly outlining all findings with useful context. Tom also provided practical, actionable advice that went beyond the standard report. I highly recommend Morguard Building Surveyors for their thoroughness and expertise.

2 June 2025
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Reply from Morguard Building Surveyors

Thank you for the wonderful review Prince - it was a pleasure working with you. We are glad we could help with this purchase. We wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

An excellent service

It was helpful and reassuring to have conversations with Gianni both before and after the Level 3 Survey. The property was described in context within the report, adding local information of interest. The report itself was very thorough and helpful and we highly recommend Morguard

21 March 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this review - we really appreciate it. We wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

This is an excellent company

This is an excellent company. They provided a clear and helpful report on the flat we are buying. They are pleasant and professional and I would recommend them.

10 June 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this feedback Bryher. We truly appreciate it. It has been an absolute pleasure working with you and we wish you all the very best. James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Highly Recommend

Fantastic company with excellent customer services. The level 3 survey was thorough as was the verbal feedback given prior to issue of the report.
Both Rosanna and Soraya have gone the extra mile. No question has been too silly or small and they have been generous with their advice. I hope to not have to move again, but in the event I do, there will be no hesitation in using their service.

2 June 2025
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Reply from Morguard Building Surveyors

It was a pleasure working with you and we are so pleased we were able to make this a little less stressful for you. You know where we are if you need anything else. We wish you all the very best. Soraya, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Best building survey

Best survey. Super responsive office team! The surveyor was incredibly helpful, calling us both before and after the survey to answer our questions. The report was very thorough. I love they included cost estimates. We've had 3 different building surveys in the past 5 years and this was by far the best.

10 June 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thanks Monica - we really appreciate you leaving us this detailed review. We have enjoyed working with you both and wish you all the very best. Jack, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Morguard carried out a most efficient…

Morguard carried out a most efficient and comprehensive survey of my parents house, at a very reasonable price. The report was issued very quickly, and was clear in its descriptions, observations and recommendations.
Rosanna was then extremely helpful in clarifying the few points that I had for her, and in explaining the implications and significance of any issues raised by the surveyor.
I was delighted with Morguard’s service, and would unreservedly recommend them to others seeking a fast, professional house survey
Sir Simon Mayall 31/05/2025

20 May 2025
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Reply from Morguard Building Surveyors

It was a pleasure working with you Simon - thank you for the great review. We here at Morguard really appreciate it. We wish you all the very best with the sale. James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Level 3 survey of a listed house

An excellent service - from my initial request for Morguard to carry out a level 3 survey right through to the final report. The initial phone call, the pre-survey call and post survey call were professional, thorough and extremely helpful. The written report was excellent - amazing detail, photos - very thorough - and most useful to me moving on.

23 May 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the taking the time to leave us this fabulous review. It has been a pleasure working with you Jenny and we wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Very professional Service

From the first contact I made with Rosanna she had briefed me on each step of the Level 3 Home Survey that I had instructed Morguard to do on my behalf. Tom who surveyed the property was very thorough of his findings. With the equipped information in hand I was able to negotiate a reduced price. I asked Rosanna for a hard copy of the report so I can read it hand and she did not hesitate to go the extra mile. Very professional and accommodating I would not hesitate to use or recommend Morguard.
Thank you for a brilliant service.

30 April 2025
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Reply from Morguard Building Surveyors

Hi Nasima - thank you for the wonderful feedback you have left us. It means a lot to us. We have thoroughly enjoyed working with you and we wish you all the very best. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Impressive survey experience

My L3 survey with Morguard was everything I hoped for - and more. Guy and Rosanna were professional, responsive, and impressive. The written survey was brilliantly communicative - clear, comprehensive and focussed, great at highlighting (and classifying) risks and identifying solutions, practical but giving all the detail I needed (and it arrived within 4 days!). The pre-and post-survey calls added even more value - allowing me to raise questions and understand fully how Guy's findings affected me. Morguard's service couldn't have been bettered - very highly recommended

6 May 2025
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Reply from Morguard Building Surveyors

Thank you for the wonderfully detailed feedback - we are truly blessed to be able to work alongside people like you. It makes our job not feel like a job - so thank you.
We wish you all the very best. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Morguard were fantastic and we're…

Morguard were fantastic and we're particularly grateful to Simon, who was brilliant. We had a Level 3 survey and he called us several times to discuss the flat in detail and followed up with an excellent and thorough report. We would absolutely recommend Simon and the team at Morguard for their 5* service - thank you!

23 April 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave this detailed feedback Olivia - we truly appreciate it. You have be a pleasure to work with and we wish you all the very best. Simon, Rosanna and the MBS Team.

Rated 5 out of 5 stars

We were really pleased with the survey…

We were really pleased with the survey provided by Tom from Morguard. We found Tom’s report and findings to be both thorough and balanced. We very much appreciated the opportunity to speak on the phone with him before and after the survey. We also found Rosanna, the operations director, to be extremely helpful and responsive via email. Would recommendation without hesitation.

6 May 2025
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Reply from Morguard Building Surveyors

Thank you for this wonderful review Ella - we really appreciate it. We have thoroughly enjoyed working with you. We wish you all the very best. Tom, Rosanna and the MBS Team.

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