Morguard Building Surveyors Reviews 

320
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional professionalism, outstanding helpfulness, and consistently friendly attitude displayed throughout the entire property survey process. Individuals seeking guidance note that the staff goes above and beyond to ensure smooth interactions and reliable support. Reviewers consistently highlight the remarkably prompt communication, efficient scheduling, and incredibly detailed surveys that provide clear insights and thorough property assessments. Many people also deeply appreciate the supportive phone calls conducted both before and after inspections, which help discuss findings and address specific concerns. Consumers feel fully informed and confident moving forward thanks to these clear explanations and prompt document deliveries.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional knowledge and... See more

Service

Customers consistently note positive experiences with service, highlighting thorough and professional house... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication, helpful... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication, quick support, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service I received at Morguard. It's family run business that cares about their customers. Rosanna was very proactive in arranging the survey at the next available day. I had... See more

Company replied

Rated 5 out of 5 stars

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach. Most other surveyors I checked... See more

Company replied

Rated 5 out of 5 stars

We engaged the Morguard team for a Level 3 survey and were really impressed with the diligence and knowledge that they brought to the work. Gianni was extremely professional and lovely to work with an... See more

Company replied


Company details

  1. Building Inspector
  2. also in
  3. Chartered Surveyor
  4. Home Inspector
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(320)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Morguard three times now

I have used Morguard three times now. The first time, my surveyor was Gianni, who went absolutely above and beyond – he managed to arrive when there was a bit of a flood (of wastewater, so especially pleasant) happening in the property and, wait for it, tried to stop the flood with his hands! He then produced not only a very detailed report but also a very long, reassuring and somewhat therapeutic phone chat to me and my husband. I was upset to learn that I was assigned another surveyor, Jack, on a different occasion, but he was also very thorough (luckily no need to stop waste water in that property), and on the third occasion Tom was equally thorough in his report and considerate in his communications. The speed and smoothness of all communications were also top notch (including evenings and weekends). I mean, if everything was as easy as dealing with these guys the world would be a better place, and the real estate world a tad less traumatic!

16 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow Yana - this really did make me smile. I am so pleased we were able to help you, each time. Thank you for taking the time to leave such a detailed review - it really is appreciated. We wish you all the very best - and you know where we are should you need anything at all. Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent experience with Guy

Excellent experience with Guy! Super helpful and incredibly knowledgeable. Did an excellent detailed survey and highlighted Excellent points. Would highly recommend! Was also happy to spend a good bit of time talking us through the survey and suggestions for future extensions.

5 December 2025
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Reply from Morguard Building Surveyors

Hi Eimear - thank you for sharing your experience with us. So glad our service met with your expectations. We wish you all the very best. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Top notch service

Really friendly service, very quick responses and turn-around time on the survey report. James the surveyor was super helpful on the phone to go through the particulars of the issues he found, and was really generous with his time. I would certainly recommend them to friends and family.

5 December 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review - we are glad you were happy with our service and especially with James. Thank you in advance for any referrals you make to your friends and family - we truly appreciate it. All the very best, James, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Highly recommend

Rosanna (who is in charge of the operations) has been very responsive from the get go. Gianni has performed a level 3 survey on a Victorian era property with excellent attention to detail - who also tried to find the root cause of all the major defects found. I highly recommend this company for BRICS surveys, including period properties. Both Rosanna and Gianni were also very approachable and a pleasure to work with.

2 December 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Pierre for the wonderful review and for sharing this experience with us. We are so pleased our service met with your expectations. We wish you and your family all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Morguard is exceptional

Morguard is exceptional. This is my second time using their services in two years, and each experience has been consistently excellent. Gianni is incredibly experienced, knowledgeable, and professional—truly the best I’ve come across in the industry. Thank you to the entire Morguard team!

27 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

Hi Ricky - I am so happy to hear that you were pleased with our service. We hope everything goes smoothly with your purchase and wish you all the best for the future. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Really helpful

Really helpful, clear and thorough. The survey report was provided swiftly and all explained. Great service! Thank you.

16 November 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review Hannah - we truly appreciate it. All the best - Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

We did a lot of research before…

We did a lot of research before choosing a building surveyor, and we’re so glad we picked this one. Their service was exceptional from start to finish—thorough, professional, and wonderfully clear in their communication. The survey report was detailed yet easy to understand, giving us total confidence in our property purchase. Truly outstanding service—highly recommended!”

27 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

Grazie mille T & T - your review is greatly appreciated and we are so pleased you were happy with our service and especially with Gianni. We are passionate about what we do here and it is great when the client can see that in the work we do. Thank you for sharing your experience with us. Tante belle cose. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Fantastic experience

I cannot recommend Morguard highly enough. They have been amazing, from first contract and help with additional questions throughout the process of buying my house. Gianni is excellent and extremely thorough in his work.

17 November 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you Catherine - really appreciate you taking the time to leave us this feedback. We wish you all the very best. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent communication and thorough…

Excellent communication and thorough work. We were very happy with the service.

4 November 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review Ergina. It has been a pleasure working with you. We wish you all the best with your purchase and you know where we are should you need us in the future. Jack, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Outstanding Service

I recently had a Level 3 house survey carried out by Morguard, and I couldn't be more satisfied with the service. From start to finish, the process was smooth, professional, and incredibly thorough. My surveyor, Tom, was outstanding—knowledgeable, approachable, and meticulous in his inspection. He took the time to explain his findings clearly and answered all my questions with patience and expertise. The final report was detailed, well-structured, and delivered promptly. I feel much more confident moving forward with my property purchase thanks to Tom and the Morguard team. Highly recommended!

3 November 2025
Unprompted review
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Reply from Morguard Building Surveyors

Hi Claudia - thank you for this wonderful feedback. I am so very pleased you were happy with the service we provided and especially with Tom. We take pride in everything we do and this is highlighted in reviews such as yours so thank you for sharing. We wish you all the very best Claudia. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent service - I will use them again

I am glad I chose this company to help me with the survey of my flat. It was slightly more expensive than the other firms but it indicated a more thorough approach.
Most other surveyors I checked came with very mixed reviews and didn't give me enough confidence. What I wanted was a personalized service, attentive to my specific needs and concerns. Someone I could talk to ahead of the survey to discuss my concerns, so that they could apply a extra focus on specific areas.
In fact, I was able to talk to the surveyor before and after the survey, several times, and he helped me a lot in thinking through issues.
I recommend this firm with no hesitation.

30 October 2025
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Reply from Morguard Building Surveyors

Thank you for sharing your experience with us and all our future clients Riccardo. We are glad you were happy with our service and we appreciate you taking the time to share it here. We wish you all the very best. Simon, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Reliable, professional and client focussed

I recently used Morguard for a L3 survey on a purchase and the experience was excellent. From the initial contact, the process was super smooth and efficient. Scheduling a review was simple and the survey itself was conducted super promptly. I received a quick update on the day and a final report exactly when promised. The report itself was thorough and easy to follow - which I appreciated as a first time buyer. It also included practical recommendations giving me a good understanding of what to do. Overall the communication was flawless with Rosanna and Tom the surveyor which really helped. I was recommended morguard by a friend and would recommend them to others in SE London too.

24 October 2025
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Reply from Morguard Building Surveyors

Hi Saidi - I am so happy to hear that you were pleased with our service. We hope everything goes smoothly with your purchase and wish you all the best for the future. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Superb

Superb.
Accommodating and flexible with time.
Plus a clear, exceptionally detailed, and constructive report.

23 October 2025
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Reply from Morguard Building Surveyors

Much appreciated Julia - we hope things go smoothly for you and wish you all the very best. Rosanna and the MBS Team.

Rated 5 out of 5 stars

Very comprehensive report with clear…

Very comprehensive report with clear explanations.
Sensible advice included

23 October 2025
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Reply from Morguard Building Surveyors

Thank you David - appreciate you taking the time to leave us this review. We wish you all the very best with the purchase. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent Service from Morguard

I recently worked with Rosanna (Director) and Tom (House Surveyor) from Morguard for a Level 2 survey, and I couldn’t be happier with the service.

The entire process was smooth and professional from start to finish. Rosanna was very responsive, clear, and helpful in communication, and Tom carried out the survey thoroughly and explained the findings in a way that was easy to understand. The report was detailed, well-structured, and delivered promptly.

I felt fully informed and confident throughout the process — a truly reliable and professional team. Highly recommend Morguard to anyone looking for quality surveying services

Minh Nguyen

29 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for this wonderful feedback Minh - we truly appreciate you taking the time to share your experience with us and future clients. It was a pleasure working with you and we wish you all the very best in the future. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

So impressed

So impressed! The level of detail that went into the survey was outstanding. I have never seen such a thorough and well documented survey before. Really pleased with Morguard and would very highly recommend! Can't fault them! Thank you!

17 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much for leaving us this fantastic review. We wish you all the best with your purchase. Rosanna and the MBS Team.

Rated 5 out of 5 stars

So glad I found Morguard!

Can't recommend Morguard highly enough - I want them to sort out every part of my life, they're that good!! This was my 2nd time using them - both times it's been an exceptional service. Rosanna is so friendly, helpful, responsive and proactive. Tom's pre- and post-inspection calls to discuss were a great help, and the Report itself was brilliant: comprehensive, clear and highly detailed. Very competitive price too. Thank you!

20 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

I actually laughed out loud when I read this Lizzie - you are too kind. But thank you so much for allowing future clients see how much we absolutely love and take pride in what we do - from start to finish. We wish you all the best with your purchase and you know where we are should you need anything in the future. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Outstanding service, happy we appointed Morguard

We reached out to Morguard to provide L2 home buyer report.

We selected Morguard based on all the positive reviews and sample report that provided a lot more details than lower priced competitors.

We are pleased to confirm that our experience with Rosanna and Gianni were very positive and we are thankful Gianni was appointed as our surveyor.

The report provided a lot of information, and many deteriorating conditions on the property that we were not informed by the selling agent. This has made a huge difference in our purchase process with seller and estate agent. It meant we can address these issues before exchanging contract and not have unpleasant surprises when we move in.

We would recommend Rosanna and Gianni for their service and informative L2 Home Buyers Report

14 October 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Helen - so glad you were pleased with our service and especially with Gianni. We wish you all the very best with your purchase. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Exceptional Service

Gianni was exceptionally helpful, thorough and considerate of our needs in relation to the process, from the pre-survey discussion right through to exploring the findings. Very highly recommend.

9 October 2025
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Reply from Morguard Building Surveyors

Hi Lucy - thank you for taking the time to leave us a review. We truly appreciate it. We wish you all the very best with your purchase. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Excellent service

Very detailed survey from Guy phoned back after survey was done and informed us of any problems that needed to be addressed.
Excellent service.

4 October 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us a review Peter - we truly appreciate it. All the very best. Guy, Rosanna and the MBS Team.

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