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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, often finding them not as advertised, of poor quality, or ineffective. Issues with order fulfillment were also prevalent, with many reporting delays, unreceived items, or incorrect deliveries. Furthermore, a common complaint was the lack of responsiveness from customer service, with emails going unanswered or only receiving automated replies. However, some customers also noted positive experiences with customer service, highlighting instances of quick, helpful, and polite responses that effectively resolved their issues. A few other people also felt that their orders arrived quickly and easily, and they were pleased with the product and the service provided.

What people talk about most

Product

People report negative experiences with product quality and accuracy. Many consumers received items that were... See more

Order

Customers consistently express significant dissatisfaction with their orders. Many report not receiving their... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of response to... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report that their... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the excellent communication,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unfortunately not a good experience, The product was not as advertised, nor did it perform as stated.: Wait times seemed excessive. Resolution of grievance was barely acceptable but was conducted.... See more

Company replied

Rated 2 out of 5 stars

I bought a bathroom cleaning product, advertised as foamy and magic, but I received a detergent that is not foamy, barely cleans, and definitely not magic! Contacted support and after 3 days waiting... See more

Rated 2 out of 5 stars

I have ordered AI glasses with camera and I got AI glasses with poor quality and no camera very disapointed about the false advertising got a partial refund but still had the chance to have a reply... See more

Company replied

Rated 2 out of 5 stars

No communication once I ordered the magnetic lights. Contacted support twice to see if my lights were shipped but got no response. I thought it was a scam but they ended up arriving about 3 weeks af... See more


2.3

Poor

TrustScore 2.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

0 stars

0 stars. The grasses do not have a camera and it clearly says in the advertising that the glass has a camera. For the price I paid it was a scam and it should be a shame of themselves. I don't understand why Facebook allows them to advertise on their site. I only bought it because I trust Facebook. I bought four of them

12 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!! DO NOT PURCHASE!!

If I could give no stars I would. Their customer service is nonexistent. Do not expect proper product delivery. Do not expect anybody to return any emails. There is no phone number. They don’t care what they put out there. I paid for two sets of bracelets and only received one. I’ve heard nothing back after several attempts at reaching out to them for two months. I hope they get shut down. DO NOT PURCHASE FROM MOONYCOZY!!!

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. SCAM .SCAM .SCAM . RUBBISH. I made mistake DIDN'T CHECK ITS REVIEWS.
The advertising on social media makes it look like a great product BUT IN REALITY RUBISH.
When initially applied it shows great promise, but after a minute or so, the surface returns to the same dull state as before it was applied and in some areas it is worse. I suspect it is simply something like Glycerine and water!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Do not purchase anything from this website. Im still waiting on a product from 3 months ago.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, I will go on internet and write as many review as I can many people will read the reviews. They are a big scam , never got my car polish and they don’t answer back. Thus Chinese company are crooks. Do not do business with them. No wonder Chinese have a bad reputation. DONT BUY DONT BUY DONT BUY

31 January 2026
Unprompted review
Rated 1 out of 5 stars

No item received

I never received any update or the product after paying. The tracking shows that it has reached the destination but the post says they don't have any such package. I want a refund!!!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered something that was meant to be an xmas present for my friend on 7. december - it has still not arrived, and supposedly never will, now that I've read all the bad reviews (too late). Not amused. At all.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Who is a scammer

I have ordered smart AI glasses. After about 21 days have got email from Yodel about delivery of my purchase. My purchase was delivered via letterbox stated in the email . No parcel found, No response from Yodel or producer. Who is the scammer. I monitored all journey of the parcel up to the Sheffield distribution centre. Then yodel email about delivery which hasn’t happened

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Moonycozy is a SCAM

These guys are not trustworthy- they take your order, and your money. Then send a bogus shipping tracking number and dont respond to emails.
Complete scam!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Fake advertising, do not buy

Car protection product advert showed water running off like a wax coating. In reality the product had no aquaphobic effect and water stayed on the surface as if you had applied nothing. Total waste of money. Chinese scam.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

I accidentally placed an order and…

I accidentally placed an order and immediately contacted the company to cancel. They instructed me to reply above the line with the order number to cancel, which I did three times on January 2nd, January 3rd, and January 4th. All cancellation requests were ignored.

Later on January 4th, I received an email stating Order Shipped
Your order is on the way. Track your shipment to see the delivery status.

When the item arrived, I was shocked to find the paint spray was less than half the size shown, not as described, and the product image was clearly misleading. The company failed to respond to emails and did not honor repeated cancellation requests.

Beware: this company ignores customer emails, ships items despite cancellation requests, and uses deceptive product images.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Yeah, Snake Oil !

Yeah, absolute scam. I made the mistake of expecting that the car “polish” would at least make some difference.
The advertising on social media makes it look like a great product.
When initially applied it shows great promise, but after a minute or so, the surface returns to the same dull state as before it was applied and in some areas it is worse. I suspect it is simply something like Glycerine and water!

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Save your money

Save your money. Not as advertised and I’m reading everyone else’s comments wish I’d came here before buying. Isn’t what I thought I’d be getting and

12 January 2026
Unprompted review
Rated 1 out of 5 stars

I should check first the reviews of…

I should check first the reviews of people before i purchased.. same story that was happened to me.. it was a scammed company.. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 no delivery happened buy they emailed me it was delivered.. scammers

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Attention SCAMM

Worst site ever
DO NOT BUY ANYTHING FROM THEM
I ordered the ai glasses and they only responded once where they said It’ll take time
After that nothing, Ghosted
All lies and can’t even get a refund

18 December 2025
Unprompted review
Rated 1 out of 5 stars

I bought the Airplane Advent Calendar…

I bought the Airplane Advent Calendar $39.99 for my airplane loving hubby. It was cheap plastic and all the planes were the same except the paint. I was so disappointed when he opened it. I wrote the company and got not response.

11 December 2025
Unprompted review

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