Moonrakeronline Reviews 414

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their excellent build and functionality. The ordering process is described as easy and efficient, with many appreciating the sensible delivery charges and the wide range of available items. Reviewers frequently commend the staff for their professionalism, helpfulness, and efficiency in dispatching orders quickly. The delivery service is often noted for its speed and the careful packaging of items, ensuring products arrive in pristine condition. However, some people experienced issues with delivery times being slower than advertised or packages being lost or damaged, often attributing these problems to the courier services rather than the company itself. A few customers also reported receiving incorrect items, missing parts, or products with minor cosmetic damage.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and awesome... See more

Order

Customers had positive experiences with order, often praising the ease of ordering online and the swift... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

I placed my order for an HF antenna and some other odds and bits over the phone as I had a couple of technical questions around the antenna that were answered prior to placing my order. Much to my de... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Splendid, wel packed up

It took a few days until the order was shipped but once on its way it arrived perfectly with updates on the itinerary in the mail, no worries.

20 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great thanks Frans - appreciate the feedback

Rated 5 out of 5 stars

Alles io

The order was delivered quickly. It was exactly what I ordered. Tip: Make sure to check that you really have the right Anytone 4m bundle :-)

26 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great thanks for the revised review Stefan :)

Rated 5 out of 5 stars

It's always a pleasure to shop with…

It's always a pleasure to shop with Moonraker. My package arrived quickly and in pristine condition. The quality of the flexweave wire on face value looks great. I am looking forward to constructing a new antenna or two very soon!

24 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Brilliant thanks Stuart - Appreciate the review

Rated 2 out of 5 stars

was sent incorrect order with parts …

was sent incorrect order with parts missing remains un resolved arrived on time
would not rcomend for a major purches ok for minnor itams

11 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Sorry Francis for issues with your delivery - please provide further information so we can resolve the situation for you

Rated 3 out of 5 stars

Fresh footprints

My first purchase from Moonraker was not quite a great experience, firstly, the antenna grub screws are too big for the extension pole as I bought it for my attic, secondly the delivery charge is a bit pricey. The antenna came in original packaging which was good. All said though as this was my first purchase from Moonraker, I guess theirs always teething problems, however I do expect to buy from them again.

16 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for the review Eddie - sorry about the grub screw issue - please contact us if we can help you further ?

Rated 5 out of 5 stars

Great Service

Ordered the “Sirio Monsoon” well packaged, good communication regarding delivery was provided.
Everything was ok with item when checked, unable to assemble & deploy due to health issues for now.
Overall a great order experience
Andy 2e0sel

16 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks Andy for the review - get better soon

Rated 5 out of 5 stars

Quality service you can trust

Great site you can purchase all your radio equipment from the staff are very knowledgeable if you have a problem the staff are always ready to help why go anywhere else when you can get all your radio needs at Moonraker the staff are very patient and ready to help I will be purchasing more items in the near future thank you for your help and great service happy customer every time.

16 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Cheers Mark for a fab review - appreciate it !

Rated 5 out of 5 stars

Our club recently purchased three…

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team were very helpful.

The masts themselves have met our expectations. They’re robust, easy to deploy, and provided excellent stability throughout the event. It’s obvious that Moonraker take real pride in the quality of their products and the service they deliver.
GX3VRE C&DARC

12 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Hi David that's a great review - much appreciated thanks a lot - appreciate it !!!

Rated 5 out of 5 stars

Moonraker is definitely the new truck…

Moonraker is definitely the new truck king. Amazing shop and never let me down for any ham and CB needs. I've brought rigs, cables swr meters over the years and they're first class.

21 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Cheers - Thanks a lot Chris

Rated 5 out of 5 stars

Fist class service

Fist class service from website, ordering and swift postage. Products where top class

10 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great thanks Paul

Rated 5 out of 5 stars

Excellent service

I am a fairly recent amateur operator. I have bought lots of gear (as you do!) from Moonraker and have had excellent service on every occasion
They have a great range and competitive prices. They are always ready to talk and offer advice and guidance too. I have particularly appreciated that as a relative "newbie".
Things do not always go perfectly. A measure of a business is how it rectifies things when this occurs. I cannot fault Moonraker here - I have had a couple of issues which have been very satisfactorily and quickly resolved.
eg I recently acquired a(nother) new radio! The mic was faulty - Moonraker quickly tried to troubleshoot but when this failed sent a replacement straightaway.
Keep up the good work!😃

13 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Great thanks a lot - appreciate the time to take to make the review - Cheers :)

Rated 5 out of 5 stars

Moonraker is extremely helpful when you…

Moonraker is extremely helpful when you telephone them, they go the extra mile to help you , I will continue to make purchases there and love dealing with them

19 March 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Cheers Gary - appreciate the feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look