I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
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First time using moonpig.
First time using moonpig.. unfortunately I made a duplicate card my error.. Emma in customer support team in a Sunday morning sorted everything out without stress 💖 Emma is is perfect Ambassador for moonpig great training.great prompt response..very happy to use moonpig again ...big thankyou Emma
21 June 2026
Unprompted review
ws easy and got the card I needed
20 June 2026
I always use moonpig as it’s the best
I always use moonpig as it’s the best,
Best for cards gifts and last minute purchases as sometimes we can’t make it to the shops.
With moo pig they offer same day delivery and also great gifts you can personalise. Thank you
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor Customer Service & Antogonstic people
I placed an order for a future delivery date, pre planning as I live overseas and wanted to make sure I had plenty of time to place order and set delivery. Instead 2 of my items were scheduled and the 3rd item was sent out for dispatch straight away. I did online help and had a conversation, the agent was just antagonistic, not helpful and offered no compromise. Therefore I asked for the whole order to be cancelled along with my account completely. I am done with Moonpig.
20 June 2026
Reply from Moonpig.com
We are truly sorry to hear about the issues with your order and the unhelpful experience with our online support. This is not the standard we aim for. We appreciate you bringing this to our attention and have now sent you an email to advise further - Robyn
I'm very dissapointed with the flowers…
I'm very dissapointed with the flowers you delivered to my friend for her birthday. £36 with delivery for a minimal bunch with missing leaves. I'm shocked by the photo she sent me. I really thought they would be nicer! I need to send them a photo as it's not allowing me to upload one here!
19 June 2026
Reply from Moonpig.com
We're truly sorry the flowers for your friend's birthday were disappointing. We aim for every bouquet to be beautiful. Since you mentioned having issues sending us a photo we have reached out via email to investigate this further - Robyn
What I ordered never arrived on time
What I ordered never arrived on time, even though I ordered it well in advance
16 June 2026
Reply from Moonpig.com
We're so sorry your order didn't arrive on time as expected, even after being ordered early. We know how frustrating this is so have reached out via email to look into this further - Robyn
easy to order
18 June 2026
Excellent card and gift choices and…
Excellent card and gift choices and great options for personalisation
16 June 2026
Unprompted review
Not sure how I managed before.
Made choosing a card so much easier than wondering around shops. So fast to deliver.
20 June 2026
Once again promised a delivery on a…
Once again promised a delivery on a specific date to find it is not arriving until a day later. Last time I used Moonpig no card arrived. This is the last time I will use Moonpig. I will be requesting a full refund
19 June 2026
Reply from Moonpig.com
We're truly sorry your order didn't arrive on the requested delivery date. We recognize how frustrating this is, especially when a previous order also didn't arrive. So we have reached out to investigate this further - Robyn
Easy to use and add pictures,great value
20 June 2026
Yet again the delivery was late despite…
Yet again the delivery was late despite paying extra for tracked delivery etc. Not sure why I thought it his time would be different … always late and pointless purchase. Definitely won’t be using Moonpig again. So disappointing.
19 June 2026
Reply from Moonpig.com
We are very sorry to hear about the repeated delivery issues you've experienced, especially after paying for tracked delivery. We recognize how disappointing this must be and have sent you an email to look into this further - Robyn
The card we had ordered was delivered…
The card we had ordered was delivered the the following day. The card was easy and straightforward to design. Very impressive service.
19 June 2026
Ordered the day before and my card…
Ordered the day before and my card arrived on time. Perfect. Thank you.
19 June 2026
Good service
Easy to navigate and nice selection to choose from. Delivered the next day which is excellent.
18 June 2026
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