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MoonBrew Reviews 1,953

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers had a great experience with this company. Many customers praise the products for their good quality and effectiveness in promoting better sleep and relaxation, often without the common side effects of other sleep aids. People appreciate the variety of flavors, finding them delicious and enjoyable as part of their nightly routine. The products are often described as helping users fall asleep faster, stay asleep longer, and wake up feeling refreshed. However, some customers also noted significant issues with customer service, reporting difficulties in connecting with support, slow responses, and a lack of communication regarding order delays. A few other people also felt that the products were too sweet or that the packaging was wasteful, and some experienced problems with orders not being received or shipped in a timely manner.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding it affordable and effective for... See more

Quality

People report positive experiences with product quality, with many reviewers finding the sleep gummies and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order, with many customers expressing significant frustration and... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more

Rated 4 out of 5 stars

The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quality not that great

The packaging is really nice. However, the overall quality of the product didn’t quite meet my expectations. It’s not that great, but there’s definitely room for improvement.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Moonbrew - the first thing I’ve tried that works!

Moonbrew actually helps me get to sleep! I had tried everything - even prescription sleep aids - and nothing worked. Then I found Moonbrew. I did not have high hopes, but I was willing to try anything! First night - not much change. Second night, I fell asleep and stayed asleep! It’s really amazing! And it tastes pretty good too!

28 January 2026
Rated 3 out of 5 stars

The supplement doesn’t work for me

The supplement doesn’t work for me. I have tried for about 60 days

18 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Debra, we really appreciate your honesty. We're sorry to hear that it hasn’t worked for you. Please email us at hi@moonbrew.co, so we can make this right.

Rated 1 out of 5 stars

Never received my shipment but charged…

Never received my shipment but charged my card. I emailed as there is no phone listed but never got any response. Just cancelled subscription but still trying to get my money back since never got the product

29 January 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Chris, we're so sorry this has been your experience. I completely understand how frustrating it must feel to be charged and not receive your order, especially without getting a response. That’s definitely not the experience we want for you. Please email us again at hi@moonbrew.co, and we’ll take care of this right away. We truly appreciate your patience and will make sure this gets resolved as quickly as possible.

Rated 5 out of 5 stars

Great products

The products this company have are great. They give you lots of wonderful perks. Sleeping better being the top one. I don't get up at 3 any more and don't feel groggy in the afternoon. It's a wonderful change. And the products taste fabulous no funky after taste.

14 February 2026
Unprompted review
Rated 2 out of 5 stars

Now they’re ghosting me?!

Moonbrew chocolate mint was helping
me with another health problem I have had for many years. But to my disappointment the next bottles didn’t give me the same effects. I figured they changed the formula of the product. I pleaded with them back in December 15 2025 what ingredient changed which I’d gladly supplement to achieve the same effects. Over the course of many weeks, faced with ai bot responses, and then agents who kept saying they’re sorry for the delay, blah blah, they’ll send my request to upper management etc etc. more weeks go by and more “apologies” and “we’re working on its”. Several times they’ve asked the same questions about when I first bought the product and if I still have the container to send a pic of the label. (Who keeps empty packages?)(I told them when I bought it)(they don’t keep records of their formulas/dates/changes?)
And the entire conversation is in the same email thread they don’t bother to read and it’s always someone new “helping” me and ask the same questions.
It’s now February 13 2026,and after I sent the label to the current product they’ve stopped responding altogether. They seem to be done with me. I told them if they can’t or won’t help me then be honest about it. This has caused me a lot of stress waiting and hoping for answers to solve my chronic health problem.
I rate 2 stars because I think the product does help my sleep a little. Not amazing because I still wake up tired and I’m still puffy in the face. No weightloss. Nothing else. Not a fan of this business.

⚠️RESPONSE: I already have an active email thread. I don’t want to start a new one. If Moonbrew really wants to make it right then please respond to the thread. I’m sure they know which it is.

14 December 2025
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Kat, we’re truly sorry to read this and can only imagine how frustrating and stressful this experience has been for you, especially after feeling like the Chocolate Mint was helping with something so important to your health. Waiting for answers and having to repeat yourself multiple times would understandably feel exhausting, and we sincerely apologize for that. That’s not the level of care or communication we aim to provide. We genuinely want to make this right and properly look into your concerns. Please email us directly at hi@moonbrew.co. Your feedback matters to us, and we truly appreciate you taking the time to share your experience. We hope to have the opportunity to regain your trust and support you better.

Rated 1 out of 5 stars

An expensive mistake

I wish I could comment on the product itself; however my package has been forgotten and lost so many times that I have not received the products. They seemed to have forgotten my order so when I requested a refund they told me that my order had been out of stock, but amazingly the product came in stock as my email was sent. They would ship out that day. 3 days later UPS still had not received the package from Moonbrew. sent another email requesting a refund since they were not shipping my order. Assured it would be here this week. Now it is delayed or lost in transport. So, I spent too much money to help me sleep only to have a truly terrible experience with this company.

2 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Carrie, we sincerely apologize for all the frustration and delays you’ve encountered. We completely understand how disappointing this must be, especially when you were excited to try MoonBrew. Your order currently has an estimated delivery date of Thursday, February 12, and we’re monitoring it closely. If you haven’t received it by then, please email us at hi@moonbrew.co, and we’ll take the necessary steps to resolve the issue and ensure you’re taken care of. We truly appreciate your patience and understanding, and we’re here to support you every step of the way.

Rated 5 out of 5 stars

Best thing I’ve found…

I’ve never been able to use anything for sleep without a “hangover” this stuff works fast and no lingering effects whatsoever! It’s a miracle for me…

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Sleeping again

I was having a hard time getting to sleep and not waking up in the middle of the night. Moonbrew has totally helped me relax, fall asleep and I do t even wake up at 3 anymore. Plus the taste is a big plus.

28 January 2026
Rated 5 out of 5 stars

I love MoonBrew

I love MoonBrew! It tastes wonderful and it helps me to sleep so well. I’ve always had trouble sleeping but MoonBrew helps me to fall asleep and stay asleep.

28 January 2026
Rated 4 out of 5 stars

The company has been good to work with…

The company has been good to work with except for the time they ran out of my flavor and I had to wait weeks after they already had my money. It would have been nice to recieve some sort of compensation for having to wait,
I have enjoyed the product and would recommend to others

11 February 2026
Unprompted review
Rated 5 out of 5 stars

The product is great

The product is great. It provides a good level of relaxation that helps before bedtime as promised. I love the chocolate as well as the vanilla latte.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Huge fan

Huge fan! So relaxing! I’m neurodivergent who struggles with Chronic stress and trying to regulate and Moonbrew made me want to give up alcohol and go sober, as it helps me regulate in a healthy way, profoundly and more completely, without the unhealthy side effects . Moonbrew is a life changer. Better than Alchohol for relaxing and creating true calm in your nervous system.

10 February 2026
Unprompted review

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