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MoonBrew Reviews 1,953

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers had a great experience with this company. Many customers praise the products for their good quality and effectiveness in promoting better sleep and relaxation, often without the common side effects of other sleep aids. People appreciate the variety of flavors, finding them delicious and enjoyable as part of their nightly routine. The products are often described as helping users fall asleep faster, stay asleep longer, and wake up feeling refreshed. However, some customers also noted significant issues with customer service, reporting difficulties in connecting with support, slow responses, and a lack of communication regarding order delays. A few other people also felt that the products were too sweet or that the packaging was wasteful, and some experienced problems with orders not being received or shipped in a timely manner.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding it affordable and effective for... See more

Quality

People report positive experiences with product quality, with many reviewers finding the sleep gummies and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order, with many customers expressing significant frustration and... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more

Rated 4 out of 5 stars

The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Falling asleep is great

My husband and I both have our moonbrew drink almost every night around 9:30. We find it definitely helps us to fall asleep, but by 2:30ish, we wake up and sometimes have difficulty going back to sleep.
We have recommended this to several people as we fully believe it helps.

26 February 2026
Rated 1 out of 5 stars

I love stuff and order when I need it…

I love stuff and order when I need it they put me on a subscription that I can’t cancel disputed with credit card company

6 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Chris, we’re very sorry for the confusion and frustration. Please email hi@moonbrew.co
with your subscription details so we can cancel it and help resolve this for you.

Rated 4 out of 5 stars

I love the extra strength

I love the extra strength. I wish more flavors came in extra strength. helps with sleep, cortisol and immunity. I just wish it wasn't so pricey. Shrinkflation hit the new packaging and now you get fewer ounces for the same price.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Moon brew strawberry gummies

I recently placed an order and although it has only been a short time I have not gotten any type of confirmation other than the fact that the order has been placed. My credit card has been charged. So obviously this order has been paid and for at this point l feel as though I have been scammed.

22 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Pat, we’re very sorry for the worry and lack of communication. We completely understand how upsetting this feels. Please email hi@moonbrew.co with your order details so we can confirm your order and resolve this promptly.

Rated 5 out of 5 stars

Love the taste

Love the taste. It helps me to relax after work and helps me sleep through the night. I wake up refreshed.

24 February 2026
Rated 2 out of 5 stars

I haven't received my order yet.

I have ordered a few times and had no issues. Expect for this last order. I ordered it on Feb. 10th. The money was pulled and I have yet to receive my order. I have sent a few emails and you replied once. I am still waiting on my order. Here is my invoice number #1319318. I really like the product but I am a little upset about not receiving my order yet.

10 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Laura, we’re very sorry for the delay and completely understand how frustrating that must feel. Please email hi@moonbrew.co with your order details, and our team will look into it right away and make sure we get your order to you as quickly as possible. Thank you so much for your patience; we truly appreciate it.

Rated 1 out of 5 stars

You keep sending me these an there is…

You keep sending me these an there is no way of cancel them -conveniently I never get an order confirmation where apparently the link is to cancel it

3 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Cath, we’re very sorry for the frustration this has caused. Please email hi@moonbrew.co with your order details so we can cancel your subscription and make this right.

Rated 5 out of 5 stars

I switched out my nightly bourbon with…

I switched out my nightly bourbon with moonbrew and I don't miss it. I do miss my moonbrew on the rare occasion that I've had to miss getting my nightly drink. It's been a gamechanger for my sleep!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using moon brew for few…

I’ve been using moon brew for few months I thought it was a scam at first because I didn’t think it was working but after using it several days I seen the results and it does work it does it job thanks for making a great product

23 February 2026
Rated 5 out of 5 stars

Amazing for postpartum moms!

Moonbrew Cocoa has become one of my favorite parts of the evening. I’ve been drinking it consistently for the past four months, and honestly, it has helped save my sanity during postpartum life. It helps me fall asleep and sleep deeper, but I never wake up groggy or foggy the next morning — which is huge. The biggest difference is in my cortisol levels! My stress is much more manageable and I just feel better all around.
The taste is genuinely delicious, and it’s so easy to make. You can keep it simple with just hot water, or dress it up with steamed milk, whipped cream, and cinnamon. I love adding a splash of flavored coffee creamer to customize it. It feels like a cozy little ritual at the end of the day.
I’ve even purchased it as gifts for friends and family because I love it that much. Highly recommend!

28 February 2026
Unprompted review
Rated 2 out of 5 stars

First time ordering from this company…

First time ordering from this company and I'm already thinking about canceling the subscription based on how they've handled the first order. I placed my order on 2/13 and the shipping label wasnt even created until 2/24. It is now 2/26 and the order hasnt even updated since 2/24! The order is also shipping with some jenky company called UniUni and the last status reads: "UniUni Interfacility transited."
WHat in the actual hell are ya'll doing over there? Sleeping on the job??

26 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Leigh, we’re very sorry for the delay, and we completely understand how upsetting this is. Please email hi@moonbrew.co with your order details so we can investigate the shipment and get the issue resolved quickly.

Rated 5 out of 5 stars

MoonBrew is a great product!

MoonBrew is a great product!

It is high quality, tastes GREAT, and works as advertised. I like that it is delivered quickly, and I appreciate the auto-ship so I don't forget and run out!

2 February 2026
Unprompted review
Rated 2 out of 5 stars

This product is great but the company…

This product is great but the company itself can't seem to get it together. I highly recommend going thru amazon or somewhere that knows how to manage orders if you are going to order from them. I opted for a competitor that wants my subscription and referrals.

24 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Kelly, we’re very sorry to hear about the frustration with your order experience. We truly appreciate your feedback. If you need assistance with your subscription or any order concerns, please feel free to reach out to us at hi@moonbrew.co, and our team will be happy to help.

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